Parks Ford Lincoln of Gainesville

The place is nice but they have lied at least twice now about the time it would take to finish service on my vehicle, they would say 2 days and it would be a week later. The service advisor named Olga did about the time it would take to finish service on my vehicle, they would say 2 days and it would be a week later. The service advisor named Olga did not provide me with the proper information and I ended getting charged for something I didn't know existed. She got mad and accused me of lying. The manager Luciano came in and sorted out the situation and told me I didnt have to pay what I didn't agree to pay. The manager is extremely nice and did a great job managing the situation with the service advisor. Along with this, my new service advisor Edwin was really nice and straightforward. Overall this place is decent but the long unforeseen wait times and the extremely rude service advisor knocks off two stars. More

Ari is friendly and professional. Always helpful. He is very knowledgeable. Look forward to seeing him next time. Always helpful. He is very knowledgeable. Look forward to seeing him next time. More

Was told a manager would call me about the damaged roof they never disclosed during the sale and I never received a call. they never disclosed during the sale and I never received a call. More

Courteous great customer service. Alex was so helpful. Service on the vehicle was done in a timely manner. Alex was so helpful. Service on the vehicle was done in a timely manner. More

Helpful and kept me informed. They are very helpful and easy to schedule with and they kept me in the loop They are very helpful and easy to schedule with and they kept me in the loop More

Your employees are friendly, helpful, and very accommodating. I would recommend this to everybody who would like to have a forward vehicle. accommodating. I would recommend this to everybody who would like to have a forward vehicle. More

The Service staff was courteous and helpful every step of the way. Wait time was minimal . The services performed were excellent. Car feels like a new Tucson. the way. Wait time was minimal . The services performed were excellent. Car feels like a new Tucson. More

If loyalty had a name, it would be Michelle Cameron. .. and now, Edwin Louis. Let me set the scene: I’ve been bringing my car to this dealership for one reason—Michelle Cameron. From day one, she wasn .. and now, Edwin Louis. Let me set the scene: I’ve been bringing my car to this dealership for one reason—Michelle Cameron. From day one, she wasn’t just a service advisor, she was the standard. She listened. She advocated. She made sure I never left that service bay feeling anything less than VIP. When I found out she was promoted, I seriously considered breaking up with this dealership and taking my business to Firestone. That’s how influential she was. But then came Edwin. And whew—what a save. Edwin stepped in with warmth, smarts, and a sense of care that immediately put me at ease. Not only did he keep me informed every step of the way, but he also offered tips I’d never heard before—and I’ve been driving for a minute. His energy? Infectious. His personality? Delightfully sharp. His service? Consistently five-star, every time. Even when the head service manager didn’t quite hit the mark in the charisma department (just keeping it real), Edwin more than made up for it. He’s the reason I’m still here—getting my car serviced, staying loyal to this location, and recommending it to anyone who’ll listen. If you ever need your car serviced, do yourself a favor and ask for Edwin. Or just look for the guy with the big smile who treats every customer like they matter—because to him, we do. Michelle may have passed the torch, but Edwin’s carrying it with pride—and lighting up the whole service experience while he’s at it. This dealership is lucky to have him. And honestly, so am I. In closing, Edwin makes car service feel like concierge care—professional, warm, and always above expectations! Dr. Fullwood More

This is THE PLACE to bring your Hyundai. Luciano is the best! No one else could even come close. Luciano is the best! No one else could even come close. More