Parks Ford Lincoln of Gainesville

Great service. Adviser was very communicative and handled everything plus some. Will definitely be back again for next service Adviser was very communicative and handled everything plus some. Will definitely be back again for next service More

I loved coming back because of this beautiful lady. She handles all my questions in a very professional way. even though my car last more than a week just for a recall, everything went well. I remember She handles all my questions in a very professional way. even though my car last more than a week just for a recall, everything went well. I remember when I was a fleet manager in one pharmaceutical in the Philippines, I love seeing beautiful ladies as service advisors. Parks Ford you nailed it. But one thing I cant understand, Ford tech has magic touch why my car is drivable again when I am 100% sure it was the dual clutch is the main issue and I want to shove a new one but I ask them if I can avail their customer loyalty program for one time TCM replacement. I drove the car from the service center and shifting again as smooth as butter. Many thanks Parks Ford!!! I didn’t expect it. This place HIGHLY RECOMMENDED!!! Kudos to Mr. Mike their boss.👏👏👏 More

It was my first experience and the service was amazing. The problem I had was getting the truck to get serviced. I requested pickup and delivery and they thought that I was going to drop it off at dealer The problem I had was getting the truck to get serviced. I requested pickup and delivery and they thought that I was going to drop it off at dealership a drop in communication on their part. More

Dealership tried to pull a fast one charging 200% markup on a front license plate bracket and obfuscating price by saying price hike was for “next day shipping” without asking if I was okay with waiting for on a front license plate bracket and obfuscating price by saying price hike was for “next day shipping” without asking if I was okay with waiting for less of a price. Typical dealer xx the consumer expects, parks ford is no exception to this. More

As far as T can tell everything is OK. My only recommendation is better communication. I should not have to call you to learn how things were progressing. Having had extensive time as a My only recommendation is better communication. I should not have to call you to learn how things were progressing. Having had extensive time as a Service Manager with Ford I know the importance of communication. More

Personable, knowledgeable, helpful. The only complaint, that has been remedied by them already, was one of my windshield wipers started detaching from the metal. After only having the v The only complaint, that has been remedied by them already, was one of my windshield wipers started detaching from the metal. After only having the vehicle for less than a week, was initially told or heavily implied that it's a wearable item and it wouldn't be replaced by the dealership for free. Austin did help me out though so I'm no longer irritated by that. Fernando was an amazing salesman. Very warm, knowledgeable and was genuinely happy for me. Marcos was great as well. Very friendly and helped explain some of the legalese and questions I had about the loan. Overall, excellent staff and 2nd experience at this dealership. I recommend them to anyone that's willing to listen! More

Levin fixed or replaced everything that needed to be done and made me feel like a priority. and made me feel like a priority. More

Service department was great, customer service was great, sales team was great, i was home away from home, if I need to have my vehicles serviced again it will be Parks Ford👍🏽 sales team was great, i was home away from home, if I need to have my vehicles serviced again it will be Parks Ford👍🏽 More

I went to the dealership for a service recall and also wanted to fix my left side door handle, which was a paid service. The service advisor checked me in and asked if I needed a ride home. I said no init wanted to fix my left side door handle, which was a paid service. The service advisor checked me in and asked if I needed a ride home. I said no initially, as my wife would pick me up. I later approved the $520 quote over the phone, but when my wife became unavailable, I called back to ask for a ride. She respectfully declined, saying they were open until 6 PM and I could come before then. I felt disappointed—spending nearly $500, yet no help with a ride, while other dealers offer that even for an oil change. I ended up taking an Uber. When I arrived, she charged me the full amount before explaining that the labor would be billed separately on Monday (it was Friday). I told her it was over my budget and asked for a refund. She couldn’t process it that day, but I received it on Tuesday. Overall, the miscommunication and lack of customer care left a bad impression. As long as I’m in Gainesville, I won’t consider buying another Ford ,because I wouldn’t want to return there for service. More