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Parks Ford Lincoln of Gainesville

Gainesville, FL

4.3
2,957 Reviews
Welcome to Parks Ford Lincoln of Gainesville, your local Ford dealership in Gainesville, FL, serving residents from Alachua, Starke, Ocala and Lake City. Sharing the Parks family name is a great honor since it allows our team the resources of a big group while still maintaining our down-to-earth, no-pressure car-buying approach. Our customers love their new Ford cars, trucks and SUVs, affordable used vehicles and Certified Pre-Owned models. But it’s not just our selection of quality vehicles that keep our customers coming back; many find our competitive prices, monthly offers, efficient auto service and genuine Ford parts enticing. Plus, we love helping our guests even more when they decide to sell or trade in their current ride. We’ve been the one-stop shop for Gainesville for a long time — why not stop by and see what we mean?
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3333 North Main Street

Gainesville, FL

32609

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Showing 2,957 reviews

October 22, 2025

Leslie was very polite and answered all my questions. Her attentiveness makes me want to use Parks for all my vehicle services. More

by rickyboydjr
Recommend Dealer
Yes
Employees Worked With
Leslie
October 22, 2025

I would rate Fraser Andrey 5 He was very professional, courteous, and helpful I would recommend him to anyone as a service advisor More

by Breeds96ci
Recommend Dealer
Yes
Employees Worked With
Frederick Andretti
October 22, 2025

Great service advisor, great service work, done right, the first time! Leslie is a super great service advisor! More

by sarge138
Recommend Dealer
Yes
Employees Worked With
Leslie Lynch
October 21, 2025

Tries as hard as their resources allow. They come through most of the time. Thanks More

by dawnbowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2025

Inefficient service. ..left car per appointment .work never started when I came to pick it up and parts were backordered. More

by dleif700
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
.. risk
Oct 24, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for bringing this to our attention. I’m very sorry to hear about your recent experience and the delay with your service visit. I’d like the opportunity to look into this personally and make things right. Please contact me directly at your earliest convenience so we can discuss this further and find a resolution. Austin Hundt Customer Experience Director Parks of Gainesville Bus: 352-372-4251 Cell: 352-262-4923 ahundt@parksofgainesville.com

October 21, 2025

(Outstanding) services provided to me by Park Ford of Gainesville's service department, led by Mr Devon Pokorny and his staff of well-trained technicians I was notified several days in advance of my appo More

by LIONELJ44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2025

Fast, efficient service. No complaints about this service visit. Hopefully all visits will be as good as this one. More

by SLOOLDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, don’t remember! He was outstanding, however.
October 20, 2025

Service was slow. Over 21/2 hours for routine maintenance. Didn't address an issue I had with it. More

by ts20gatorgirl
Recommend Dealer
Yes
Oct 24, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your feedback. I sincerely apologize for the long delay during your visit and for the concern you had that wasn’t addressed. That’s not the level of service we strive to provide. I’d like the opportunity to review what happened and make sure your concerns are properly resolved. Please contact me directly at your earliest convenience so I can assist you personally. Austin Hundt Customer Experience Director Parks of Gainesville Bus: 352-372-4251 Cell: 352-262-4923 ahundt@parksofgainesville.com

October 20, 2025

I had an oil change and tire rotation done and the cost was very reasonable. More

by Sumgator
Recommend Dealer
Yes
Employees Worked With
Harold Valez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2025

Diagnosis (of a camera issue) took far too long. First appointment, two full days and the truck didn't move from its parking spot. Waste of my time. Had to get come my truck back. Second appointment More

by greenbirdz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Oct 24, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience. I’m very sorry to hear about the delays during your first and second visits — that’s certainly not how we want our service process to feel. I do appreciate your patience and your note about the quick completion once the part arrived. We’re always looking to improve our communication during repair timelines. Could you please share how we might have communicated better throughout your visit? Your feedback would really help us strengthen our process. Austin Hundt Customer Experience Director Parks of Gainesville Bus: 352-372-4251 Cell: 352-262-4923 ahundt@parksofgainesville.com

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