Paragon Acura

Top Notch Customer Service! I have never owned an Acura before nor have I dealt w/ Paragon Acura but the customer service I received from Sales Consultant, Thomas Ng during my pu I have never owned an Acura before nor have I dealt w/ Paragon Acura but the customer service I received from Sales Consultant, Thomas Ng during my purchase was outstanding. As a Psychologist, I am sensitive to sales gimmicks but my sales consultant, Thomas Ng was nothing but professional & forthcoming. Thomas Ng took the time to answer questions, gave me space to explore the different models in the showroom & did not put any pressure on making a purchase. His genuineness, & customer care were very apparent. I generally dislike car shopping, this was the best experience I have ever had (4 previous vehicles). While the vehicle speaks for itself, not enough can be said about the care I received from Thomas Ng & other Paragon Acura staff. More

Paragon Acura of Queens Went to my local dealer Rallye Acura, where I had purchased my last two Acuras. Told them what I wanted and what price I wanted. Salesman came back wi Went to my local dealer Rallye Acura, where I had purchased my last two Acuras. Told them what I wanted and what price I wanted. Salesman came back with "I got my manager to approve your price!" He then went on to discuss terms and financing. I noticed his finger was over the actual price and when I moved his hand, I saw that THE price and MY price were two different numbers. It was about $90 but such a silly and dishonest thing to do, I walked out. Went on-line and got 3 quotes; Paragon’s was the lowest, but furthest away. I called the Rallye location who agreed to match the price if I had it in writing. I printed my e-mail and headed to the dealership where they promptly matched my price. Great! I was on my way without having to drive the extra miles. And then the games started. "Oh, that was the base price. That doesn't include the pro pack (wheel locks, trunk liner, cargo tray, rubber mats for $695. We add those because we trade with other dealers and they all have these. Paragon does, too. Go there. You'll see." I walked out. The next night, at dinner with a friend, I told the story. He says, call Paragon and see if you can go there now. Sure enough, at 8 at night, Melvin the General Manager said "I'll start the paper work." By the time I got there, the car was being detailed and the finance folks were checking my credit. It was exactly the car she promised at exactly the price. No games, no add-ons. I can’t overlook the work Mark Caceres, the product specialist put in. He was kind enough to show me all the features prior to signing all the paperwork. You can tell he knows his stuff. He really got me excited about my car. I don’t remember the last time I got excited about a car. Mark was very polite, offered me refreshments and even helped me choose some additional accessories that he recommended based on my driving habits. Even with the long drive, I'm glad I went there. Melvin is a force of nature; he's a joy to work with and I'd recommend him to anyone looking for an Acura.If there was anything bad about my experience, it was that I was at the dealership too long after. I don't know if that's because they were busy or if it was the late hour, but it seemed to take forever. THANKS AGAIN GUYS! More

comfortable car buying experience My husband and I made an appointment to check out the 2016 Acura MDX with Thomas Ng and we the car on the same day! Thomas was professional, courteou My husband and I made an appointment to check out the 2016 Acura MDX with Thomas Ng and we the car on the same day! Thomas was professional, courteous and friendly. Most important is that he made the car buying experience very comfortable for us. We love our new MDX. Thank you, Thomas. More

Maintenance Service and Recall for AC John Mavrogiannis was a excellent service consultant. He was professional, pleasant and efficient. He took great care of my Acura MDX. I am very pleas John Mavrogiannis was a excellent service consultant. He was professional, pleasant and efficient. He took great care of my Acura MDX. I am very pleased with Paragon Acura and their service. More

Bad credit good deal Thomas was the sales guy who helped me find exactly what I wanted. He wasn't pushy or trying to get me to buy something brand new just to benefit his Thomas was the sales guy who helped me find exactly what I wanted. He wasn't pushy or trying to get me to buy something brand new just to benefit his pocket. I walked in there with one goal get a fully loaded 2013 ilx under 20k and that is exactly what I got . I love my new car More

Thank you John for taking care of my Acura TSX It was treating working with John at Paragon Acura last Sunday for battery replacement and today for Alternator replacement. Rallye Acura refused to d It was treating working with John at Paragon Acura last Sunday for battery replacement and today for Alternator replacement. Rallye Acura refused to do the job saying they are not the selling Acura of my car but John at Paragon Acura tucker of it. They don't replace Alternator on Sunday but John went on did it for me caz I can't go there other days for job. Thank you John. More

Making a Lease buy out for a 2012 TSX I want to applaud Acura Paragon for their good quality service while completing a lease buy out. Thomas Ng is a professional and attentive salesman. H I want to applaud Acura Paragon for their good quality service while completing a lease buy out. Thomas Ng is a professional and attentive salesman. He is courteous and friendly. He has a passion for his job.He took his time to clearly explain the certification process for the lease buy out of my 2012 Acura TSX. He was also patient and also answered my questions even at times when they were repetitive. While we waited for the financial consultant, he made my husband and I quite comfortable and offered us beverages and light snacks.The financial consultant, Michael Francis was able to offer us a competitive rate that would allow me to make adequate monthly payments. The whole process was swift. Thomas walked my husband and I to our car after it was inspected and handed the keys to my newly purchased 2012 Acura TSX and shook our hands. I would highly recommend Acura Paragon for any lease and purchase of any Acura vehicle. This Acura location with its professional and efficient team are true representations of Acura's dedication to excellence and service. Thomas Ng is one of their best knowledgeable salesman with impeccable customer service Mirke Adjaye More

Dealt with Thomas Ng, new car in a few hours Just browsing through the reviews, one can see a standout employee at Paragon. Thomas Ng is truly a great salesman. He is not pushy and will listen to Just browsing through the reviews, one can see a standout employee at Paragon. Thomas Ng is truly a great salesman. He is not pushy and will listen to your concerns and needs. He also gave me great advice on interior color when I was having a hard time choosing. If you have concerns about leasing or buying a new car, you should definitely consult with with Thomas. More

My Acura Thomas Ng was my salesman. He took time explaining everything related with the purchase of my car. Very excited to own such a beautiful and reliable Thomas Ng was my salesman. He took time explaining everything related with the purchase of my car. Very excited to own such a beautiful and reliable automobile. More

Knowledgable and efficient Thomas Ng was very knowledgable and showed passion towards the sale. Once I had made my decision based on the advice given to me from Thomas, he was a Thomas Ng was very knowledgable and showed passion towards the sale. Once I had made my decision based on the advice given to me from Thomas, he was able to efficiently get me out of the dealership and the car within a timely manner. Would highly recommend to anyone not only wanting to speak to a salesman but someone that shows the same passion for cars as yourself. More