Palmer Dodge Chrysler Jeep Ram - Service Center

Slow Service The check in process when dropping off your car is very slow. You are only able to work with the advisor your appointment is with and if there are ot The check in process when dropping off your car is very slow. You are only able to work with the advisor your appointment is with and if there are other advisors sitting there, you are forced to wait until your advisor is open. If you need a loaner you have to go to enterprise to get it, in all, just to drop off your car and get a loaner is an hour long process. The communication on status of your car is also spotty, my car was in 3 days before I heard anything for an issue with the battery. Also, I was recommended to have a tire balancing and rotation on brand new tires. More

Luis was an awesome Advisor Luis made my service visit for an oil change and recall very smooth He kept me up to date all along the way I would recommend Luis to everyone Luis made my service visit for an oil change and recall very smooth He kept me up to date all along the way I would recommend Luis to everyone More

Routine Maintenance + Extras I made a service appointment with Dawn Bresko and she did an absolutely outstanding job start to finish. Her customer service is excellent and I would I made a service appointment with Dawn Bresko and she did an absolutely outstanding job start to finish. Her customer service is excellent and I would come back solely because of her. I dropped my car off for service and they happened to be out of rental cars. She had Enterprise come pick me up from the dealership, which was very convenient. Even though the service took longer than expected on my car, Dawn assured me that my rental fees were going to be covered which was honestly a deciding factor for me. They also have a text messaging service when you drop your car off for service, which is super convenient during the work day to check status and ask/answer questions. All in all, if you're looking to make an appointment here - ask for Dawn, because she's the gold standard at this place. More

Bad brakes Took my car I. Encaustic got a bad break job from somewhere else...The problem was quickly diagnosed and explained. Thanks Palmer Dodge! That’s why I Took my car I. Encaustic got a bad break job from somewhere else...The problem was quickly diagnosed and explained. Thanks Palmer Dodge! That’s why I eventually always come back. More

Great Service This is my third time here. Every time they provide great service. My advisor in this opportunity, Hiram, prioritized the services, making the time I This is my third time here. Every time they provide great service. My advisor in this opportunity, Hiram, prioritized the services, making the time I had to wait, short. Thank you. More

Fantastic Service Hiram Morales-Baez Is the best service Advisor we have ever worked with. At Palmer Dodge Chrysler Jeep Ram They treat you like Family! Best Automob Hiram Morales-Baez Is the best service Advisor we have ever worked with. At Palmer Dodge Chrysler Jeep Ram They treat you like Family! Best Automobile Dealership l have ever bought a vehicle from and love their fantastic service 😀 More

Issues with Brakes and Other Dealer Recommended Services Luis was very helpful and went out of his way to explain everything to me that needed to be done on my Jeep. He was very responsive via text and phone Luis was very helpful and went out of his way to explain everything to me that needed to be done on my Jeep. He was very responsive via text and phone and kept me updated throughout the entire process. He did not push me to get any services done that weren't necessary and actual told me to hold off on a few things that I was anticipating having to be done. It was easy to tell that Luis likes what he does and also cares about his customers. More

Great experience The whole process was smooth and communication was great. Neal and the team went above and beyond to get my Jeep fixed and made it so easy to still be The whole process was smooth and communication was great. Neal and the team went above and beyond to get my Jeep fixed and made it so easy to still be able to pick up my car even though I was out of town when it was ready. Extremely flexible and great! More

Intermittent Navigation and Sirius radio problem solved Service techs reached out to Sirius technical support to help diagnose Sirius reception issues. They found and replaced several faulty components to Service techs reached out to Sirius technical support to help diagnose Sirius reception issues. They found and replaced several faulty components to restore proper operation. More

Service Advisor Luis was so helpful and made the process so easy for our daughter in repairing her Jeep. He explained to her about alignment and the process they take Luis was so helpful and made the process so easy for our daughter in repairing her Jeep. He explained to her about alignment and the process they take to check alignments. More