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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

May 03, 2021

We recently purchased a used Wrangler from Palmen and couldn’t be more pleased with the whole experience. Calvin was great to work with and did an amazing job of communicating. We would highly recommend More

by Mark C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin McIlwain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

Nick Barsuli did an outstanding job finding the right vehicle for me, a Jeep Grand Cherokee. Matthew Gastaldi in finance did a great job too! Highly recommend Nick and Palmen of Racine! More

by Jtoeppe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Barsuli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Hendrix
May 01, 2021

I recently had a brake job on the front axel.It seemed I recently had a brake job on the front axel. It seemed ok at first, but after a two harder than normal stops I heard a slight grinding noise. Then a More

by Tunes
Recommend Dealer
No
Employees Worked With
Wally Clark
May 17, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as we take all customer input seriously and consider it important and helpful. I apologize that you feel your experience here was less than satisfactory and would also like to thank you for the multiple offline correspondences we have had about it since May 4th. Hopefully my last reply cleared things up sufficiently, but please feel free to contact me directly if you have any questions or would like to discuss anything further. Thank-you. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

May 01, 2021

As he has always done in the past, Tim Krikau did a great job finding us the new Jeep Cherokee that we wanted. Great customer service. He is the reason we keep coming back to Palmen of Racine for our vehicl More

by dmrdonais
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Amburn
May 01, 2021

I have been buying cars from this dealership for a lot of years all were good experienc I send people there And haven't had a complaint They handle the service very well this is important to me The sal More

by jcollins5671
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Berlin
April 30, 2021

The device rep was Inattentive and didn’t pay attention to details. I’ve had my keep serviced the since 2016 and he did realize I was in the system. He tried Telmex I needed services for maintenance that I More

by Willie Mcdonald
Recommend Dealer
No
Employees Worked With
Timothy Delord
May 05, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Mr. McDonald, Thank-you for taking the time to provide this review, as we consider all customer input to be important and helpful. I apologize that your most recent visit was less than satisfactory. Per our offline e-mail & voice mail correspondences I feel I can assure you such lack of attention to details should never happen again. We truly appreciate not only your business, but also your time here, as well as your patience, cooperation, and understanding. Thank-you again and have a great day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 29, 2021

One of the worst service experiences I’ve ever had!!!! Wally can’t seem to remember much of what he’s been told about the problem with the vehicle. He had to ask me MULTIPLE times what the problem was an More

by amille223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
May 06, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review. We greatly value and take all customer input seriously, as it is the best way to identify any shortcomings and improve upon our customer service where needed. I apologize that you had a less than satisfactory experience with your advisor and that your problem was not thoroughly addressed. On the other hand, I am very appreciative of the time spent regarding our written and telephone correspondences, and that we were able to somewhat appease your concerns. Thank-you also for your patience and cooperation, and please feel free to contact me directly if you ever need anything in the future, as I will be glad to help. Sincerely, Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 29, 2021

Sale was quick and easy. Tom was very respectful of our time constraints and had all paperwork ready for us when we arrived. Many thanks 😊 More

by JC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Berlin
April 29, 2021

Did a nice job guiding my purchase decisions for service. Also, was right on with time estimates. Although not specifically service related...it was nice to have warranty coverage! More

by VETS21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
April 29, 2021

Patty took real good care of me.. she really know how to treat the customer. I had an issue and she took care of my issue.. More

by hamilsteph06
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

hamilsteph06 responded

thanks again Patty

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