Pacifico Ford - Service Center

I JUST WENT IN FOR MAINTENANCE While waiting to have my car serviced I saw my salesman. He spoke, we chatted and I jokingly told him I didn't want a new car. He smiled and said, " While waiting to have my car serviced I saw my salesman. He spoke, we chatted and I jokingly told him I didn't want a new car. He smiled and said, "let me put you into something a little newer." I declined and left shortly thereafter (he was with a customer so I didn't get a chance to say goodbye). A couple of days later he called me and told me he found just the car for me. I told him if you can lower my car payment I will purchase a new car. He told me to come in--I did so the next day and I left with a 2017 Ford Escape and a lower car payment and lowered car insurance! Mr. Holmes has sold me four cars (now 5). usually when he sees me for a maintenance check. I try to sneak in so he doesn't see me, but he always does (smile). If I call him and say this is your worst nightmare and he laughs and then calls me by name. Whenever someone talks to me about purchasing a car I tell them to go to Pacifico and I give them Gary Holmes phone number. I tell them if Mr. Holmes/Pacifico can't put you in a car no one can. I sent a coworker to him once and she is now on her second car purchased from Pacifico. I love the service I receive from Pacifico. The people are all friendly and go out of their way to make sure you are well taken care of--even if you're sitting and waiting. If you are there for service they keep you updated as to the progress of the work being done and make sure that you are comfortable. I definitely recommend Pacifico for new car purchases and service! More

Sean Mellon - Pacifico Sean always provides professional and courteous service. This past time, I was in a rush because I had to pick up my daughter and he was very accommod Sean always provides professional and courteous service. This past time, I was in a rush because I had to pick up my daughter and he was very accommodating. More

Excellent customer service! The rear tire on my F150 went flat due to a defect in the sidewall. Contacted the service department and had a call back from three people. Bryan Delo The rear tire on my F150 went flat due to a defect in the sidewall. Contacted the service department and had a call back from three people. Bryan Delong worked with me to source a complete set of new tires. He made arrangements for me to come in and get the work done. I am grateful for his help and professionalism. While my truck was in the capable hands of their service department I went down the street and visited the Simeone Museum to see their fine collection of cars. Bryan took care of all the interaction with the warranty company which was a big relief. If you are on the fence for getting the wheel and tire warranty they offer just do it. It has already payed me back. This was all around a GREAT visit to Pacifico Fords Service Center. More

Product Recall Installation and Oil Change Sean Mellon assisted me in this process. I had a product recall (system update) that he took care of quickly. He also realized that my vehicle had ano Sean Mellon assisted me in this process. I had a product recall (system update) that he took care of quickly. He also realized that my vehicle had another outstanding product recall (must have been issued right before I bought the car, the paperwork never reached me). He went out of his way to search for that specific piece for me, and was able to get it installed in the same visit. Customer service was spectacular. After being treated with some scorn at other locations (being a young woman who doesn't know much about cars, I've had many questions dismissed or answered with little patience), Sean was so polite and helped me through the whole process. More

Customer Service I brought my car in for some annual work and it took a little longer then expected but Sean made sure that I was taking care of with a rental so that I brought my car in for some annual work and it took a little longer then expected but Sean made sure that I was taking care of with a rental so that I could still do my everyday duties. He made sure that he stayed in contact with me throughout the whole process. More

Good People I made an appointment for when I got off of work. Arrived and my car was taken immediately to get serviced. I was offered my inspection which would sa I made an appointment for when I got off of work. Arrived and my car was taken immediately to get serviced. I was offered my inspection which would save me a trip back to the dealership and service was speedy. Sean Mellon was nice and curtesous, answering all of my questions and looking into my concerns. More

Oil change & brake replacenment The service was great and efficient. Sean kept me in the loop about what was going on with my car. I would recommend Pacifico to others. The service was great and efficient. Sean kept me in the loop about what was going on with my car. I would recommend Pacifico to others. More

Outstanding customer service. Sean Mellon is outstanding and efficient he always provides excellent customer service. I have been part of the Pacifico Ford family for the past 10yr Sean Mellon is outstanding and efficient he always provides excellent customer service. I have been part of the Pacifico Ford family for the past 10yrs. Thank you for all that you do you guys ROCK! More

Only Fords and ONLY Pacifico Customer for almost 25 years now...great service dept...salesmen don't forget you once the deal is done...I'm loyal to them and I KNOW that I can coun Customer for almost 25 years now...great service dept...salesmen don't forget you once the deal is done...I'm loyal to them and I KNOW that I can count on my Pacifico for the life of my car...4th car from them is 2017 fusion More

Great service The service I received was amazing. I was treated with the respect that I deserved as a valued customer. I would highly recommend to everyone I know. The service I received was amazing. I was treated with the respect that I deserved as a valued customer. I would highly recommend to everyone I know. More