Pacifico Ford - Service Center

Best Service ever James is always helpful no matter when I bring my car to him. I have been coming to James for years. Would not trust anyone with my car beside James James is always helpful no matter when I bring my car to him. I have been coming to James for years. Would not trust anyone with my car beside James More

Scheduled maintenance. I've been bringing my car to Pacifico for the past 3+ years and have experienced nothing less than top notch service. My service manager, Sean Mellon I've been bringing my car to Pacifico for the past 3+ years and have experienced nothing less than top notch service. My service manager, Sean Mellon always goes the extra mile to provide exceptional service. More

Great Service I take all of my Ford vehicles to Pacifico. They provide great service and their lounge lets me get work done while the car is being serviced. Sean I take all of my Ford vehicles to Pacifico. They provide great service and their lounge lets me get work done while the car is being serviced. Sean Mellon was especially helpful on my last visit as they were able to squeeze my car in for service and get it done in a very reasonable amount of time. It's also great that they provide a car wash with service work. I highly recommend Pacifico. More

Very well Knowledgeable staff Took my car in for a light issue, told me the problem in no time, Sean Mellon is the xxxxx man in my book... Took my car in for a light issue, told me the problem in no time, Sean Mellon is the xxxxx man in my book... More

2014 dodge dart...oil leak On Monday, Oct. 9th I hear multiple beeping sounds coming from my dashboard, only to see a message saying"low oil pressure ". Shortly after oil light On Monday, Oct. 9th I hear multiple beeping sounds coming from my dashboard, only to see a message saying"low oil pressure ". Shortly after oil light came on and service engine light appeared. I pulled into gas station brought 2 bottles of oil and put in car. I then went to Pacifico and my Salesman Earl Hill immediately contacted Sean Melon in the Service dept. Sean identified the problem ordered what was needed n the car was fixed. I appreciated the way Sran explained everything to me. He's great. Thanks Sean, you are the best. More

Ford Fusion Service My 2016 Ford Fusion SE broke down on two separate occasions without warning and the check engine light appeared. Initially, I took my car to a differ My 2016 Ford Fusion SE broke down on two separate occasions without warning and the check engine light appeared. Initially, I took my car to a different Ford dealer and was essentially handed my keys back with the solution of resetting the check engine light although the diagnostic was that the car needed a part, which they didn't have in stock. I did not feel safe in the car. Fast forward two days and I called Pacifico on a Saturday (late morning), spoke to Sean and told him my story. He got me in THAT DAY (and a very busy day at that) and my car was fixed THAT DAY. Two parts were replaced with no problem. Sean was also ready with rental (which my lease provides) through Enterprise so it wouldn't effect my job - should the repairs been longer than a day. Sean was empathetic toward the fact that I didn't feel safe in my car. He took the time to speak to me and thoroughly explain everything in terms that I could understand. I've had many cars in my life and some cars with many problems. I can tell you that I've - hands down - received the BEST customer service and overall service from Sean. I will recommend him to everyone I know. These days decent customer service is hard to find anywhere. The service Sean provides is more than exceptional! More

Sean did everything for me beginning when I drove my car in. I enjoyed my experience with these men. Sean came to my car in the garage and took it from there. Gary Holmes informed me of how I could upgrade. Paul I enjoyed my experience with these men. Sean came to my car in the garage and took it from there. Gary Holmes informed me of how I could upgrade. Paul handled the bill informed me of rebates. I never have people treat me this well. There customer appreciation was the greatest I will always service and purchase my cars at this dealership. A friend referred me about 6years ago and I will refer others. More

Tires Sean was very knowledgeable and helpful in helping me buy tires. Sean is a class act Look forward to coming back for new tires in a few weeks Sean was very knowledgeable and helpful in helping me buy tires. Sean is a class act Look forward to coming back for new tires in a few weeks More

Inspection and oil change Sean has been my service advisor for sometime. He gives me VIP treatment and his humor makes my day more eventful. Keep it up Sean and see you in c Sean has been my service advisor for sometime. He gives me VIP treatment and his humor makes my day more eventful. Keep it up Sean and see you in couple of months form my oil change. More

Perfect experience The staff is very welcoming and friendly. Very helpful and knowledge staff.....Great Customer service. I would definitely recommend Pacifico Ford too The staff is very welcoming and friendly. Very helpful and knowledge staff.....Great Customer service. I would definitely recommend Pacifico Ford too anyone looking to purchase a new vehicle or get a vehicle serviced. More