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Ourisman Mazda of Rockville
Rockville, MD
532 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 532 reviews
April 07, 2007
I have had 3 warrenty problems with my new EOS and for each item I have had to bring the car back at least twice to get the items fixed correctly. One item took 3 visits and another took 4 visits. On on each item I have had to bring the car back at least twice to get the items fixed correctly. One item took 3 visits and another took 4 visits. On one of the visits they broke a part and I had to wait 3 weeks for that part to be replaced. All of the problems were, in the end, finally fixed but it is frustrating to have to keep going back again and again. More
by Ziggy
February 25, 2005
My experience is four years old, and things may have changed, but I had a friendly but not at all overbearing salesperson, and at a time when the model I wanted (a New Beetle Turbo) was in short supply, changed, but I had a friendly but not at all overbearing salesperson, and at a time when the model I wanted (a New Beetle Turbo) was in short supply, a short wait for delivery. Congressional was the only dealership to respond to my cars.com inquiry the way I asked (via e-mail). The dealership gave my a lower interest late for the loan than my credit union, and all my service experiences, including the warranty replacement of a balky driver's side window motor before it was the subject of a recall, have been handled quickly and fairly. Based on my experience with a more local VW dealership, Congressional's service is in the top 50%. More
by gurman
