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Ourisman Hyundai of Bowie
Bowie, MD
835 Reviews
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Value, Selection and Price
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Convenient Location
To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive.
Service, Parts, Accessories
When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 835 reviews
November 25, 2024
I am utterly disgusted by the abysmal customer service, blatant bait-and-switch tactics, shockingly unprofessional conduct, and overall incompetence I experienced at Ourisman Hyundai of Bowie. After drivin blatant bait-and-switch tactics, shockingly unprofessional conduct, and overall incompetence I experienced at Ourisman Hyundai of Bowie. After driving three hours from New Jersey to finalize a lease agreement with Don Little, I arrived promptly at 11 am as scheduled. To my astonishment, Mr. Little informed me that he had "overslept" and would be there in 30 minutes. This was already an unprofessional start to what would become an unbelievable ordeal. Mr. Little did not arrive in 30 minutes. Instead, he sauntered in an hour and a half late, with no regard for my time or the significant distance I had traveled. His appearance was completely unacceptable for a business setting; his ripped jeans were sagging so low that his xxxxxxxx were exposed, and his overall appearance was disheveled and unkempt. To add insult to injury, the car we were there to pick up was sitting outside, covered in dirt! How can a dealership have a car ready for customer pickup in such a filthy condition? They kept assuring us they would detail it, but the fact that it wasn't already prepared is simply unacceptable. During this extended wait, Jaquard, who was filling in for Marcus that day, attempted to distract us from Mr. Little's tardiness, but the lack of respect was palpable. Once Mr. Little finally produced the lease paperwork, he informed us that the previously agreed-upon rate was no longer available and demanded $10 more per month. This was not about the $10; it was about the principle of honoring a commitment, especially after I had invested hours in traveling to the dealership based on their promise. Both Mr. Little and Jaquard refused to honor the negotiated price, claiming their "system" wouldn't allow it. Their dismissive attitude culminated in Jaquard aggressively snatching the lease papers off the table and storming away when we insisted on the agreed-upon terms. This display of hostility was shocking and completely unwarranted. This was hands down the worst experience I have ever had with a dealership. The complete lack of professionalism, respect for my time, and the bait-and-switch tactics employed by Don Little and Jaquard were reprehensible. If Marcus is the manager, he seriously needs to re-evaluate his staff. Their behavior actively dissuades customers from wanting to do business with them. I strongly advise anyone considering Ourisman Hyundai of Bowie to think twice. You might end up wasting an entire day, be treated with utter contempt, and drive away in a dirty car! More
by Ash
July 19, 2024
Agreed to the price on a car, put down a deposit, and was never informed when it arrived. When I reached out to Don for an update, I was ignored until I received a call from someone else saying there was a m never informed when it arrived. When I reached out to Don for an update, I was ignored until I received a call from someone else saying there was a mistake in their system and they couldn't locate my information on the car I put a deposit on, so they sold the car to someone else. More
by Benjamin
Employees Worked With
May 29, 2024
I recently had the pleasure of purchasing a 2024 Hyundai Palisade from [Dealership Name], and I can't say enough about the outstanding customer service I received. From start to finish, the entire process w Palisade from [Dealership Name], and I can't say enough about the outstanding customer service I received. From start to finish, the entire process was smooth and enjoyable, thanks to the exceptional team at the dealership. Jari, my salesman, was incredibly knowledgeable and attentive. He took the time to understand exactly what I was looking for and guided me through all the features of the Palisade, ensuring I was comfortable and informed before making my decision. Jari's dedication to customer satisfaction was evident in every interaction, making the car-buying experience stress-free and enjoyable. A special shoutout to Selim Eslaquit, the General Manager, who went above and beyond to secure the best possible deal for my new Palisade. Selim's professionalism and commitment to excellence were truly impressive. He made sure all my questions were answered and worked tirelessly to ensure I drove away with a deal that exceeded my expectations. Overall, the level of customer service is unmatched. If you're in the market for a new Hyundai, I highly recommend visiting this dealership. The combination of Jari's expert assistance and Selim's outstanding leadership makes for an unbeatable team. Thank you both for making my 2024 Palisade purchase such a wonderful experience! More
by zelayafamily06
October 11, 2023
Aiyanna Jones is a shining star at Ourisman Hyundai of Bowie. She is just what you hope to work with as a salesperson when shopping for a new car: professional, courteous and knowledgeable. Working with A Bowie. She is just what you hope to work with as a salesperson when shopping for a new car: professional, courteous and knowledgeable. Working with Aiyanna made a potentially-unenjoyable experience (car buying) and turned it into a positive experience. More
by Rob C.
Employees Worked With
Aiyanna Jones
April 23, 2023
If I could give this place 100 NEGATIVE stars, I would do it without hesitation. This is by far the worst dealership I have ever dealt with, and I have bought several cars all around the United States. it without hesitation. This is by far the worst dealership I have ever dealt with, and I have bought several cars all around the United States. Their utter ineptitude is ASTOUNDING. They lie and they really try and cheat you out of your money. Their lack of morality in selling cars is something I have never witnessed, and I've seen some bad dealerships. They also makes so many mistakes, and they try and blame it on you. They also feel like we the customer should bend over backwards for them even though they are in the wrong. AVOID THIS DEALERSHIP AT ALL COSTS. They can change the outside, but their souls are horrible. More
by thisplacestinks
Employees Worked With
employees not listed
February 17, 2023
Hyundai of Bowie MD. is confidently becoming The Premier Auto Dealership in the County. Motivated Salespeople, new and exciting building being built. The people who work is confidently becoming The Premier Auto Dealership in the County. Motivated Salespeople, new and exciting building being built. The people who work here are knowledgeable and eager to get you into the Vehicle of your choice. None of that running around to different offices bargaining., nope Real people doing real things to get you in and out. you can feel the positive energy. The only thing larger than their inventory is their Committment to Service. A really refreshing experience. More
by Red Raven
Employees Worked With
Brian Parker
November 22, 2022
The sales person Trey Walker and Manager Chaudhry Rafique added expensive and needless "add on". Wheel locks/Nitrogen added $2995.00, these should be about $300 even less if the wheel locks were purchased at added expensive and needless "add on". Wheel locks/Nitrogen added $2995.00, these should be about $300 even less if the wheel locks were purchased at a Hardware Store. Also $1995 for Ikon Tracking Kit! Maybe somewhat helpful but $1995 is way over charged. Other Hyundai Dealers are MUCH more honest than these guys! Here is a link from a professional who says 5 car fees and rip offs should never be paid. https://www.youtube.com/watch?v=vRLIk6mMBHQ More
by Unhappy08
Employees Worked With
Trey Walker
November 04, 2022
The worse place possible. I couldn’t have chosen a worse dealer to buy my car. When I was there to buy my car they were all over my wife and I for us do business with them. Th I couldn’t have chosen a worse dealer to buy my car. When I was there to buy my car they were all over my wife and I for us do business with them. They offered me coffee, they even asked if we would like them to pick up some sandwiches. So they were with us until 1:00am yes 1:00am in the morning just so they wouldn’t lose us. I have my car for less then a year and the paint on top of the hood is coming off. I have tried for multiple times to talk with a manager from service his name is Peter. No success he never returns my calls they always say he is busy. So if you can keep your business way these dealership More
by cfonseca45
Employees Worked With
Service Manager Peter, Levi Haslup, Shavon Hill
July 07, 2022
I have had a miserable experience every time I have to come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not complet come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not completing his paperwork, and asked me to do him the favor of bringing it in the next day so he could do it. He knew I was coming, he was suppose to meet me there and get me on my way. He said it would only take about 15 minutes. I ended up waited for TWO AND A HALF HOURS in the Service department because they forgot about me. The next time I came to the dealership was for my first oil change. I had an 8:30 a.m. appointment. They clearly have no concept or appreciation of what an appoint is, because they said to me “there are a lot of cars ahead of you, so it’s going to be about a 2 hour wait.” Three hours later I was on my way. They don’t even apologize to you for wasting so much of your time. The next time I needed them, I had a nail in my tire and needed a repair. Again, the excuse was an “extensive backlog”. They actually suggested to me that I drop the car off for 3-5 days while they took care of their backlog!!! To have a tire repair done! I am seriously searching for another option as far as the rest of my car’s maintenance will go. I hate this dealership. They are unwelcoming, they treat you like you’re cattle and an inconvenience to them. It is, by far, the WORST dealership I have ever been to in my adult life. More
by Shannon
Employees Worked With
I don’t feel comfortable calling out anyone by name.
