Ourisman Honda of Frederick

Erich and Juan on the internet were great. They gave me all the info and pricing I asked for before coming to the dealer. Once there, they got me the car I wanted and met my price target, quickly. In les all the info and pricing I asked for before coming to the dealer. Once there, they got me the car I wanted and met my price target, quickly. In less than 24 hours, Erich and Juan made it easy for me to purchase a new Honda - just the way I wanted it - at a great price. More

Juan was a great salesman. He asked what I wanted and found the car without a lot of wasted time and hassle. He understood my needs and did not try to sell me a more expensive car than I needed. He eve found the car without a lot of wasted time and hassle. He understood my needs and did not try to sell me a more expensive car than I needed. He even found the color I prefered. He explained the car's features and possible financing options. He suggested a route for the test drive. I would recommend him and return to hm if I needed a car in the future. My experience with the car slaesman was great, but the other parts were not as great. (See Below) We bought the car and filled out all of the paperwork on Dec 22 in the evening. We returned on Dec 23 at 3 PM to take possesion of the car and finalize the paperwork. The financing took longer than we anticipated because Honda FInance had to call my husband at home as he has a self-imposed fraud alert on his social security number. It would have been better and saved time and gas if the call was placed before we returned to the dealer on Dec 23 rather than have to go home to receive the call and come back again a third time. Also, I would have liked to be told that the Zurich Shield product would leave an offensive odor in my new car. I am very sensitive to strong odors and I would not have paid extra for it. More

I walked in with an intention to browse for an affordable reliable used car. Walked out later that evening with a Brand new 2011 car after my trade in and negotiating to make easy affordable payments each mo reliable used car. Walked out later that evening with a Brand new 2011 car after my trade in and negotiating to make easy affordable payments each month. Great value for a great price. Absolutely fell in love with the car the moment I test drove it. Friendly, laid back people who aren't hounding you making you feel pressured. Whatever they're doing at Shockley, keep it up. It was a quick and random purchase, but they offer great deals and are willing to work with you! More

Both rear wheel bearings in my 2007 Civic SI were diagnosed as bad by another Honda dealership. That dealer attempted to charge me $700+ to do the replacement. When I asked what would make BOTH whe diagnosed as bad by another Honda dealership. That dealer attempted to charge me $700+ to do the replacement. When I asked what would make BOTH wheel bearings fail at the same time I was told: You probably hit a pothole. Given the stupidity of the comment I chose not have have the work done at that dealership. On the suggestion of my daughter I called Shockely (the original seller of the car, but not convenient for service). I discussed the problem with the Service Manager and Chris Drennan, Service Advisor and was informed that both bearings would be replaced under the terms of the 5 year/60,000 mile drive train warranty. The work was done today, the car is in terrific shape, and the overall experience was terrific. I highly recommend Shockley and would recommend the dealership to all. More

Mr. Powers was exceptional in his efforts to help us acquire our new car. He was polite and professional in his dealings. He really went above and beyond, bending over backwards at times. He never once acquire our new car. He was polite and professional in his dealings. He really went above and beyond, bending over backwards at times. He never once balked at any request, even when we detected minor dents in the new car's body, he didn't flinch and said he'd take care of it immediately. Additional mention for Renda Reed who was extremely friendly and helpful. She charmed us with her bubbly demeanor. More

Am very happy with purchase of used BMW. Sale/financing Am very happy with purchase of used BMW. Sale/financing paperwork was quick and went smoothly.Would recommend dealership to anyone- nice selection of Am very happy with purchase of used BMW. Sale/financing paperwork was quick and went smoothly.Would recommend dealership to anyone- nice selection of used cars- new Honda selection also impressive. Getting a gas fillup for purchasing a car was a nice touch! More

I first went to a dealer who I had bought three new cars from. Told him I wanted a 2010 Ridgeline. He didn’t have one and quoted me a price on a 2011. He didn’t even offer to try to find a 2010. Not much of from. Told him I wanted a 2010 Ridgeline. He didn’t have one and quoted me a price on a 2011. He didn’t even offer to try to find a 2010. Not much of a discount plus the $500 documentation fee. Yep, $500. Decided I would never pay another $500 fee. Anyway, went to his competitor. He gave me an OK deal but wouldn’t move off of the $500 fee. Soooooooooo, I started looking at dealer inventories in Maryland. Somehow ended up at Shockley. A gentlemen engaged me in conversation on their site. Told him what I wanted and he referred me to Emily Moore who handles their Internet sales. As she wasn’t in I left her a message and requested a price to be sent by e-mail, which she did. Though she didn’t have 2010s in stock, she said she’d try to find me one. I gave her a deposit and she found me a car. I had to drive four plus hours to get to her dealership. However, it was definitely worth the drive. She gave me what I think is a great price and a $100 documentation fee. The car was ready to go when she promised. As Emily was off on Saturday, she had John Kidwell do the paper work and deliver the car. Everything went smoothly. And, a nice surprise, Emily came in on her day off so she could meet me. I will definitely recommended Emily, John, and Shockley to anyone who is interested in buying a Honda. A nice pleasant buying experience with absolutely no hassles. BTW, I live in Virginia Beach. More

I was in deep trouble. I changed a flat on the road and left my "key" lugnut 150 miles away on the ground beside the road. I needed to get my doughnut off immediately and get my tire fixed and changed but left my "key" lugnut 150 miles away on the ground beside the road. I needed to get my doughnut off immediately and get my tire fixed and changed but had no way of removing the nut. I took a chance and drove to Shockley's service department unannounced and they took me immediately. Service tech Elvis found the right "Key" and removed all my locking lugnuts (one had been severely damaged by the last person to change my tires and it took him half an hour to get it off) without complaining. When I asked to service manager for my ticket so I could pay and leave he replied, "Oh, there's no charge for helping out a Honda owner." I was flabbergasted. I thanked everyone in sight and went on my way. By the way, I did not buy my Element from Shockley, but if their sales office is as customer friendly as their service, I would highly recommend shopping here. Also, if you need an all-around vehicle that you simply cannot hurt no matter what you haul or whatever driving you encounter, get an Element. More

I was looking into buying a Honda Civic and after little research on Edmunds , I sent a price quote requests to honda dealers in the area. With in few mintues later I received an email from Emily Moore at S research on Edmunds , I sent a price quote requests to honda dealers in the area. With in few mintues later I received an email from Emily Moore at Shockley Honda Frederick MD with a complete detailed itemized price quote for the model I was interested in. Due to professional and straight forward communication from Shockley Honda I made an appointment to visit the dealership. When I arrive at the dealership , I was greeted and introduced to a highly experienced sales person Coy Chaney who handled the entire transaction professionaly and with his knowledge of honda cars, made my experience so far the best one. After a short while , we met our finance manager who handled our financing and explained us about some great services Shockey offers to their loyal customers. for e.g . free car wash for life , first oil change free and service reward program etc..... It was a great experience shopping at Shockley and I will definately buy again from them and will highly recommend my family and friends to do the same. Thanks Shockely Team Regards, Waqar More

I wanted to buy from Shockley; they are my neighborhood dealer, and several colleagues recommended them. So perhaps my experience is unusual, but I got much better price quotes from other dealers, and whe dealer, and several colleagues recommended them. So perhaps my experience is unusual, but I got much better price quotes from other dealers, and when I brought the quotes to Shockley, they still wouldn't come within $1200 of the best price. I should be clear that during my two visits I dealt with Bill, who was very friendly, and when he didn't know the answers to my questions, he found them quickly. But any time I talked price, he had to "go talk to the manager", and negotiation didn't seem to go anywhere. Probably most frustrating was that I couldn't get an explanation for how they were coming to their price. I knew what invoice was, I knew factory-to-dealer incentives, and so I thought my offer was reasonable, and if it wasn't I never found out why. In any case, I got the car for my price at another dealer. More