Ourisman Honda of Frederick

I had visited my local Honda dealer in York, PA and was ready to make a deal with them but they did not have the model in the color I wanted. While my salesperson offered to find one for me and I complete ready to make a deal with them but they did not have the model in the color I wanted. While my salesperson offered to find one for me and I completed the financial application and was approved, I did not receive a call back within 24 hours, and when I called my salesperson, he didn't seem to motivated to do anything. Since I already did the test drive and knew what I wanted, I went on-line and found what I wanted at Shockley Honda. I requested an internet quote which was quickly replied to by Mallory. And, the offer was so much better than the York offer, I was able to purchase the EX model instead of the SE model. Everyone was friendly, pleasant, and accommodating and made the purchase almost pleasant. I say almost because it does still come with a payment plan, you know. LOL. You cannot beat the 0.9% financing that Honda is currently offering. We are very pleased to have made the trip down to Frederick for our new Honda. Thank you all--Duane, Mallory, Jennifer, and Tim! More

We visited Shockley to check out the selection of new Civics and/or Accords on site and to see what kind of a "deal" we might negotiate. I requested a sales person and Duane was assigned to us. Duane is Civics and/or Accords on site and to see what kind of a "deal" we might negotiate. I requested a sales person and Duane was assigned to us. Duane is friendly, personable, and very knowledgeable of the equipment packages for and capabilities of each automobile. In addition to being honest and up front with us, he was very patient. We never felt pressured. After a couple of test rides we went inside to discuss cost. I was pleasently surprised at the great price we were quoted. Not only will I recommend Shockley but I will specifically recommend Duane Samuda as the sales person to request. More

I had never been to Shockley Honda before so this was my first experience. I new what model vehicle I wanted and had already been to two other dealerships. I had a set dollar amount that I could spend and S first experience. I new what model vehicle I wanted and had already been to two other dealerships. I had a set dollar amount that I could spend and Shockley gave me a quote that far beat the other two Honda dealerships which gave me a few extra dollars to purchase an extended warranty. Now that's what i call an awsome dealership! Thanks Mallory and Renda More

My experience at Shockley Honda was great. I got a excellent price quote from Duane via e-mail which beats other dealership's offer. My husband and I set up an appointment to test drive and walked out excellent price quote from Duane via e-mail which beats other dealership's offer. My husband and I set up an appointment to test drive and walked out a few hours later with a new car. The employee are very friendly and efficient. Duane and Mallory helped with all our questions and concerns but no pressure and rushing. I highly recommend Shockley Honda to anyone who is interested buying car and also recommend Duane and Mallory as sale rep to all. More

I was unimpressed with the dealership as a whole. For one thing, their sales staff is extremely pushy; I was there for less than half an hour, and I ended up with business cards from three different sales pe thing, their sales staff is extremely pushy; I was there for less than half an hour, and I ended up with business cards from three different sales people. I was also pressured to buy the first car I test-drove, regardless of whether I felt it met my needs or not; I explicitly told Mr. Kidwell that I didn't care for the vehicle, and he still tried to sell it to me. Also, when he took my driver's license to make a photocopy, he forgot to give it back, and I left without it and had to go in the next day to get it back; even then, the gentleman I spoke to wanted to sell me a car even though I told him I was in a hurry. Overall, I don't feel that the dealership valued me as anything more than a potential commission. However, I have to give them credit; their prices are competitive, if nothing else. More

I really had a great experience with buying a car from Shockley Honda. Duan did a great job of getting the best deal in Maryland for me. I emailed all the Honda dealerships and he went beyond normal cus Shockley Honda. Duan did a great job of getting the best deal in Maryland for me. I emailed all the Honda dealerships and he went beyond normal customer service. He found the car I wanted when it was sutck in a blizzard in Chicago and got it delivered in 2 days. I am in Customer Service myself and he went above and beyond what he need to do. Jonathan also was great when Duane was unavailable for me and so was Jen. I am recommending Shockley Honda and Duane and Jonathan as sales reps to everyone looking for a new More

My experience was GREAT at Shockley Honda. I met with Duane to discuss exactly what I was looking for and he called me the next day to come and look at the car with the exact features I was looking for. Duane to discuss exactly what I was looking for and he called me the next day to come and look at the car with the exact features I was looking for. Duane and the entire staff at Shockley I came into contact with were nothing less than friendly and extremely helpful. I felt I could ask any question and Duane would go out of his way to get it answered. When I went in to pick up the car Duane walked me through every available feature on the car and showed me how everything worked. I drove away feeling confident in using all of the high tech features offered on my vehicle. It was a very personal style of service offered and I felt Duane really took the time needed with me to make the experience incredibly positive! More

Juan and Mallory were very responsive to our questions and were able to provide us with a very competitive price. We had been searching for a specific model with agressive pricing and Shockley was far an and were able to provide us with a very competitive price. We had been searching for a specific model with agressive pricing and Shockley was far and above the best price we were able to find. We used their Online sales team to make the negotiations easy for us. More

My experience at this dealership was nothing less than perfect. Received a quote from Juan via email, at an amazing price and came in to test drive and walked out a few hours later with a new car. Every perfect. Received a quote from Juan via email, at an amazing price and came in to test drive and walked out a few hours later with a new car. Every employee was friendly and efficient but no pressure or rushing either. Would definitely recommend this dealership (and Juan) to anyone! Will return for my next Honda! More

I had work that needed to be done, I called Shockley with two quotes from other places. I talked with Gail Sterling; she assured me it would be less to have the work done at Shockley. Gail kept me appraised two quotes from other places. I talked with Gail Sterling; she assured me it would be less to have the work done at Shockley. Gail kept me appraised on the status of my car, she was very professional and courteous. When the work was complete, Gail called me and had a shuttle from Shockley to pick me up. I was able to get a total of 4 things completed for less than the quotes I received from the other places. Thanks for having Gail on your team there at Shockley More