Ourisman Honda of Frederick

DON'T BELIEVE THESE GUYS. I had very bad experience ever, don't believe in what they said you on phone/email. If you are looking to buy a car, don't visit here to waste your ti I had very bad experience ever, don't believe in what they said you on phone/email. If you are looking to buy a car, don't visit here to waste your time. Look for other dealers around, who might have said little over price but who value you and your time. This guys are liars. This weekend I went over there to buy a car, the salesperson told me price on the phone including some accessories, when I went over there - he told me that he cannot give those accessories. first lie. I test drive the car, car was new and very low mileage- as said, - good. Salesperson committed to give me .9% that's what Honda was giving to every customer - also written on their website. When I went to finance, the person over there told me you have to pay 3.9%,- Biggggggggest Lie. I was shocked - I said, the salesperson already told me and also written in your website that Honda is giving .9% to every customer. The finance guy told me, it's between you and salesman- I don't care. really???? xxx. So if I want to buy a car, I have to talk to every department that what salesperson told me is right or not? He said you can go and talk to salesperson and come back to my office after that. He did not even bother to ask salesperson to call him in his office. He asked me to pay additional $3000.00 for .9%. At the end, he rudely tore and asked me to leave. Is this really a authorized dealership? How much you can believe in other packages/service they are offering. Prepare for Shock.. @ shockely. More

Defiantly would recommend it After I had a bad experience a couple weeks before with another person at shockley, Alma got in touch with me and was defiantly the best sales person After I had a bad experience a couple weeks before with another person at shockley, Alma got in touch with me and was defiantly the best sales person there. she worked as hard as she could to make it happen and it did ! After knowing how skeptical I was about the situation she went out of her way to make sure I was happy and taken care of. I absolutely LOVE my Honda Accord ! Thank You so much Alma!! More

Wonderful Service! I would highly recommend purchasing a vehicle from Shockley Honda. They made the transition from trading in a used vehicle towards purchasing a new v I would highly recommend purchasing a vehicle from Shockley Honda. They made the transition from trading in a used vehicle towards purchasing a new vehicle extremely easy. Scott was very easy to talk with and made me less scared of purchasing from a different dealership then my family has dealt with for 25 plus years. I would definitely purchase from Shockley again! More

Great Service! I just had another easy breezy service experience at Shockley. I was quickly checked in for my oil change by Cindy and promised that my car would be c I just had another easy breezy service experience at Shockley. I was quickly checked in for my oil change by Cindy and promised that my car would be completed by lunchtime. I was called by Gail to go over a couple minor things that the technician recommended I have replaced. She explained the repairs and did not pressure me into anything I was not comfortable with. Even with the additional repairs, my car was ready on time. I was greeted by several employees when I came to pick up my car and promptly checked out by Ron. The service department really works as a team at Shockley! Thanks again! More

Excellent Service Shockley Honda handles all my services. I travel two hours just to come to your service center because I always get such great service from management Shockley Honda handles all my services. I travel two hours just to come to your service center because I always get such great service from management, advisors & mechanics. Next hopefully is sales!! I will be looking in the next few months to purchase a new car with all the great service I have received so far I will purchase my next car from Shockley. Keep up the great work!! I have to add that this has to be the cleanist service center I have ever been in. When they told me to drive in I thought I was in the wrong place I even stopped before moving forward. I thought WOW this floor/place is spotless am I really in the right place. Satisified Customer More

Bill Workman Bio was friendly, knowledgeable and courteous!!! Made the experience very easy!! Would come back again!!! He took the time to go over all aspects of o Bio was friendly, knowledgeable and courteous!!! Made the experience very easy!! Would come back again!!! He took the time to go over all aspects of our new car. He took the time to explain everything so I didn't even need the manual More

We had a very pleasant experience with Bill Collings buying All the people we had contact with were very pleasant and not high pressure. They bent over backwards to help us through the process of buying. Bill All the people we had contact with were very pleasant and not high pressure. They bent over backwards to help us through the process of buying. Bill Collings was most understanding and patient More

Bought a new van much to my surprise Thank you to Bill Collings for a great test drive and an explanation of how EVERYTHING in the car works. You definitely sold the car to me. Apprecia Thank you to Bill Collings for a great test drive and an explanation of how EVERYTHING in the car works. You definitely sold the car to me. Appreciated the low pressure. More

Personable, no pressure and customer service-minded On our first day we were upfront with the fact that we were test driving cars for comparison purposes with the intent to buy our final decision as a g On our first day we were upfront with the fact that we were test driving cars for comparison purposes with the intent to buy our final decision as a graduation gift for our daughter within a few days. Dante provided us with the keys, informed us of the deals on the models we were interested in that qualified for our criterion (price point, reliability, safety and features). He provided advice and comparison pros and cons in regards to other like-makes and models and was accurate in our assessment of other Honda models versus the one we finally decided upon. The next day, we came back very interested in the model's features and price in comparison to its competition. But, it was Dante's day off. Bill, recognizing us picked up the ball seamlessly and was extremely helpful and courteous in assisting us. This time, having our daughter with us, he guided her through introducing her to the car's features and test driving. Bill, went above and beyond in making us feel that we were taken care of. He honored the price quoted to us by Dante, assuring us that Dante's efforts would also be rewarded, as I was concerned regarding rewards for efforts, commissions, etc. He walked us around their facilities introducing us to folks that we would interact with, in the future, during the maintenance and care for the car during the life of the car. Jonathan took over as the financial point of contact (employees list should be updated, as he is now in Finance). He was very respectful and expedient in assuring we got the deal we were looking for on the car and the maintenance package we desired. After the car was purchased, Bill took care of us, even as the day was late and it was then after hours, he ensured our daughter got to "know the ropes" in her new car, rode with her to the gas station to ensure it had a full tank and returned with a smiling new owner of a 2015 Honda Coup EX. Thumbs up to the Shockley staff! More

Great Service Maurice did a super job making sure I got the service needed, promptly. He was courteous and explained everything. I was most pleased with everything. Maurice did a super job making sure I got the service needed, promptly. He was courteous and explained everything. I was most pleased with everything. Mary Bolling More