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Ourisman Honda of Frederick
Frederick, MD
793 Reviews
Welcome to Ourisman Honda of Frederick. We are the area's One Person New Car Dealership! Work with One non-commissioned Client Advisor. No Finance Office, No Finance Manager or Aftermarket Manager...EVER! Give us a call to learn More! We're proud to be your local Clarksville MD, Hagerstown MD, Germantown MD, Deerwood MD, Hanover MD, and Glen Burnie MD home for the best car, truck and SUV styles from one of the most respected brand names in the world, Honda. Get acquainted with our website and find all the brand-new Honda models you're looking for, as well as a number of other popular automakers in our used vehicle collection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 793 reviews
June 15, 2016
Great service in buying my CRZ Shockley Honda has impressed me with their attentive and speedy service and now, after getting 295000 miles on my Honda due to this great service, the Shockley Honda has impressed me with their attentive and speedy service and now, after getting 295000 miles on my Honda due to this great service, the sales team impresses me with the knowledge of their products, friendliness, attention to my needs, and ability to get to me the car that fits me. I am sure I am off to a great start as I start off with my new 2016 CRZ just like my previous Civic- a satisfied customer. Thanks Shockley Honda! More
by Jen
Employees Worked With
After market parts lady- wheel locks and tire guards, Bill Workman, Justin Todd
June 12, 2016
Great experience I decided to replace my leased vehicle with a new Honda. Dante and the finance team provided excellent customer service which contributed to an overa I decided to replace my leased vehicle with a new Honda. Dante and the finance team provided excellent customer service which contributed to an overall great experience with my purchase. Keep up the great work. More
by Honda
Employees Worked With
Justin Todd, Shawn Bowders, Dante Velasquez
May 29, 2016
First new car in many years I had been researching new vehicles selections and had decided to purchase a Honda CR V EX L. Based on reviews of the CRV and Shockley Honda, I visi I had been researching new vehicles selections and had decided to purchase a Honda CR V EX L. Based on reviews of the CRV and Shockley Honda, I visited and was impressed with the attentive staff and beautiful facility. I had a trade in and was given a fair value and an excellent price for my new car. The entire process was smooth, friendly and caring.They review the technology and operation of the vehicle before you leave the dealership. That was awesome! I highly recommend Shockley, and want to thank Alison, Jon, Justin, Alice and Crystal for a great experience! More
by StefCFI
Employees Worked With
Alison A. and Crystal, Justin Todd, Jonathan Price, Alice Gallaugher
May 26, 2016
Great Experience! I recently decided to replace my old vehicle with a new car. I reviewed all the vehicles in my price point on just about all the sites I could find on I recently decided to replace my old vehicle with a new car. I reviewed all the vehicles in my price point on just about all the sites I could find on the internet in order to come to my decision. I kept coming back to Honda. The car I was replacing was a 2000 Miata - a fun, easy to maintain vehicle that had given me great service for 94,000 miles. The dealer that I purchased it from was excellent and provided good service. I also own a 2006 Honda Civic EX that I had bought new at Shockley. As they have always taken care of me for both sales and service - I drove down to the dealership to play touchy/feely with the new Honda Civic EX-L. I had previously spoken with Dante Velasquez on the phone and looked him up! We took one out for a test drive, played with the new electronics and other features and sat down to deal. I was not looking forward to the car-buying "grind" and was pleasantly surprised when they evaluated my trade, made me an offer, the Sales Manager stepped in as usual, and when I declined the first offer, met my price and after a phone call with the boss - my wife (head of my finance department) we had a deal. It was that easy! No grind, no pressure and no baloney! Dante was very professional, knowledgeable and wonderful to work with. Go see him for a great car buying experience! I might add, I had been in the wholesale/retail automobile business for over 35 years from an apprentice mechanic to Owner Relations management with a major, big 3 auto manufacturer so I know apples from oranges! If you want the total package - sales, service, parts, customer service and friendliness - go to Shockley Honda! More
by Dr. Dave
Employees Worked With
Jonathan Price, Dante Velasquez
May 21, 2016
Smooth and easy purchase. Highly recommend this dealership with its professional and caring employees. Trade in and buying new car was a very pleasant experience. Facility is n Highly recommend this dealership with its professional and caring employees. Trade in and buying new car was a very pleasant experience. Facility is neat, clean, and inviting. More
by Happycustomer
Employees Worked With
Thomas Moore, Krystal Swanson, Phil in finance, Gail Sterling, Joe Sheedy, Jonathan Price
May 12, 2016
Excellent customer service and quality repairs The service and repairs on my car were done quickly and efficiently.Mr Sheedy is a very friendly and professional employee. Shockley Honda also has a The service and repairs on my car were done quickly and efficiently.Mr Sheedy is a very friendly and professional employee. Shockley Honda also has a very large and clean waiting room with a large screen tv.( and the coffee there is good too) More
by rocky
Employees Worked With
Joe Sheedy
May 05, 2016
Quick closure on a long process It took at but of time to get my financing because I choose to go through my bank but once that occurred the final sale paperwork was a snap to comple It took at but of time to get my financing because I choose to go through my bank but once that occurred the final sale paperwork was a snap to complete. My only caveat was the salesperson was not real good with returning phone calls before and after the purchase. I had a piece missing off the back of a seat and he didn't get back to me as he stated he would for correction a week after initial contact. More
by MarkM
Employees Worked With
Alex Ferguson
April 28, 2016
Always outstanding service I always come back to Shockley Honda for service on the car I bought there. They do an excellent job keeping my car in good shape and they are friendl I always come back to Shockley Honda for service on the car I bought there. They do an excellent job keeping my car in good shape and they are friendly too. More
by sdbartel
April 24, 2016
Pushy Salespeople and High Pressure Tactics I went there yesterday to check out and test drive the Honda HR-V. The first thing that turned me off to the salesman was his first question to me was I went there yesterday to check out and test drive the Honda HR-V. The first thing that turned me off to the salesman was his first question to me was "So, what do you want to know about the car?" I replied, "Ah everything, seeing as I am looking to possibly buy it." What salesman opens with that statement? He was nice enough to let me test drive it with my girlfriend and I loved the way it handled and all the features. I got back to the dealership and he asked me what I though and I said that I really liked the car. Then, we got to the numbers! I told him what I wanted to spend and he said that was below fair market value and he couldn't do that price. I asked him if I was entitled to any specials or sales and told him that I was a veteran. He said I was entitled to $500 off. He ran the numbers again and they were still to high, so, he went to his manager to try and do better, but still came back to high. So, now a different man in a black polo shirt started talking to me. I told him that I was not ready to buy today. That I was only here to test drive and get some pricing. He asked me where I wanted to stay in the monthly car payment. I told him and he said "well, if we get you there, what is preventing you from leaving today with the car?" I told him that some of the financing was a gift and that I needed to run the numbers again. He got the payment down closer to my number but it was on a 5.5 year loan, not 5 years which is what I asked for all along. I then asked him what the interest rate was and he said that he didn't know. He said that was handled by someone else and that those two dept. don't talk to each other. I was thinking then, who are these guys the CIA and FBI? He did finally get me the rate which was 3.5%! I said it was to high and walked out. I was driving away and this same man comes out of the dealership and wants to continue the sale as I am driving away! These guys do not seem to understand or respect potential customers wishes. My mind was made up after that. I WILL NOT do business with this place at all. It is rare that I fill one of these out too, but, I feel that others should know. When a customers says that need to think about it and will get back to you, listen to them, don't not keep hounding them. Bottom line is the sale is going to someone else. More
by dlsousa0919
Employees Worked With
Lloyd Stout
April 05, 2016
Great Experience We had a great experience at Shockley Honda. Our sales consultant was Bill Collings. He was wonderful! He gave us his time and attention we needed We had a great experience at Shockley Honda. Our sales consultant was Bill Collings. He was wonderful! He gave us his time and attention we needed until we made our decision. We were deciding between the Pilot and the Odyssey. We went with the Odyssey and are completely thrilled! We were very pleased with every aspect of our experience at Shockley. More
by wkekeris
Employees Worked With
Bill Collings
