Ourisman Honda of Frederick

Not good. Stay away from Alex in internet sales department BAIT and SWITCH plus other issues!!! They reeled us in with a good deal on the internet then sold us something else... I went to drive a 2016 Pilot BAIT and SWITCH plus other issues!!! They reeled us in with a good deal on the internet then sold us something else... I went to drive a 2016 Pilot with 7000 miles on it. It was in "certified". How can it be "certified" if it had engine issues, banged up side mirrors, back door not working, front see misaligned and uncomfortable, etc? That took about 1 hour to deal with, then we drove a brand new 2016 Pilot (with sticky soda spilled on the dash. My wife cleaned it up). They said it was just off the truck so they haven't "activated" it yet. They took it in and it came out great except for a glitch in the Navigation system. They knew that there is this issue in the new Civics and Pilots but didn't deal with it in the service area when "activating" it. My guess is they wanted to get me back in for something so they can sell something else to me. When my family (wife and young kids) were waiting for the car to be "activated" they gave us another car to drive to get dinner. This car was the foulest smelling care EVER! Smelled like a cross between heavy stale cigarettes and vomit combined. When we got back we learned about the Navi issues but, of course, the service guys were already gone for the day. We were there for 6 HOURS and now need to go back. I was paying cash for this car but they pushed and pushed for me to fill out a credit application but I refused! The finance guy was as pushy as it gets to buy the service contract but I had to stop him in his tracks because he was ridiculous. This was the worst car buying experience! STAY AWAY from Alex in the internet sales department. We were already there for at least 3 hours and my kids were going nuts and Alex went to talk to the "boss" about my trade in car and was gone for quite a while. I walked around looking for him and he was chatting it up with the other salespeople. I went over to him and asked what the heck was going on and his response was "oh yeah, i'm be right there". Also, there were several things he told me that was not true. If you do go there make sure you talk to Kaley, she is the only one I felt I could trust there. I can go on and on but i'm gonna leave it with that. BTW, the 2016 Pilot EX-L is great (except for the update needed for the Navi). More

Not hungry for any sales We were trying to buy a red Odyssey from Alison. She claimed there were none within the 3-state area. She also said that dealers that listed it would We were trying to buy a red Odyssey from Alison. She claimed there were none within the 3-state area. She also said that dealers that listed it would not have it when asked, indicating this was a common trick and more of this nonsense. A simple Google-search showed a couple within 30-mile radius. Eventually she found one but it had to be delivered and she could not sent a detailed quote, nor commit to pricing arrangements. She started to fabricate stories that were even less true. In short, the deal fell through and we bought a red Odyssey the next day at a dealer down the road that listed it on their website. Way to go Alison! More

Another reason to choose Shockley Purchased a 2016 CRX EX L in May. Great experience. (See previous review.) Well, this is another testimony as to why I'm glad I chose Shockley. Satu Purchased a 2016 CRX EX L in May. Great experience. (See previous review.) Well, this is another testimony as to why I'm glad I chose Shockley. Saturday afternoon, while in Frederick, my husband dropped me at Walmart and went to go to Costco while I shopped for groceries. I exited the car and forgot to leave a proximity key with him ! UT OH.............. He could not reach me because Walmart cell phone reception is poor, to tell me of the dilemma. He had the where with all to call Shockley and explain the situation. Shockley responded immediately and sent Bill, the shuttle driver, to rescue him at Costco, retrieve me from Walmart, and return us to Costco with the key. Now that's service . Thank you Shockley !! More

Awesome Sales Staff! Went with my Daughter to purchase a new Civic. After visiting several Dealerships, we went to Shockley. At arrival, we we greeted by a friendly sta Went with my Daughter to purchase a new Civic. After visiting several Dealerships, we went to Shockley. At arrival, we we greeted by a friendly staff who directed us to our Salesperson Xavier. Xavier was laid back but professional Also had a good sense of humor 😝 Between him and Salesmanager Shawn Bowders, we were able to get, what I can consider, to be a great Deal! They made the experience very pleasant More

Great Service We worked with salesman Bryson Bentz & Finance Manager; Brian Hamm. Both where a pleasure to work with and I highly recommend them. Great people to wo We worked with salesman Bryson Bentz & Finance Manager; Brian Hamm. Both where a pleasure to work with and I highly recommend them. Great people to work with, that's why we have used them for ten+ years. More

Pricey! They charged me $52 dollar for an oil change with a coupon. I usually pay $26-$31 without a coupon in other Honda dealers. That's what happens when yo They charged me $52 dollar for an oil change with a coupon. I usually pay $26-$31 without a coupon in other Honda dealers. That's what happens when you don't ask for the price ahead of time. More

Purchase Worked with Thomas Barker on the purchase of my vehicle. He, as well as the entire staff I dealt with, were very friendly and professional and made Worked with Thomas Barker on the purchase of my vehicle. He, as well as the entire staff I dealt with, were very friendly and professional and made my purchase less stressful. I purchased my first Honda at Shockley in 1984. When I was in the market for a new car, I remembered how Shockley met all my expectations. 32 years has not changed their philosophy of good customer service. The team at Shockley was a pleasure to work with once again. More

Salesman lie Purchased car but I promise you I would not do it again don't waste your time price was good but customer service was not good Purchased car but I promise you I would not do it again don't waste your time price was good but customer service was not good More

Service experience Had to have the air bag replaced so stopped in and got that done. While there they let me know the passanger side was to be replaced also, so when the Had to have the air bag replaced so stopped in and got that done. While there they let me know the passanger side was to be replaced also, so when the part came in stopped by and in the process a stud was broken and ended up in a loaner until new part came. All in all the experience was great they explained everything and were very helpful More

A++ Experience Had the pleasure of working with Thomas Barker who was fantastic. The entire staff was very kind and respectful as we were just gathering information Had the pleasure of working with Thomas Barker who was fantastic. The entire staff was very kind and respectful as we were just gathering information to start our journey. They did a great job in staying in contact with us and making sure they could meet all of our needs and worked with us to get a great deal. Thomas was the man and I would love to shop and purchase from him any day of the week! More