Ourisman Honda of Frederick

Great service Ron was very personable and welcoming . Just moved from California to Maryland . Enjoyed the dealership service experience . Look forward to my retur Ron was very personable and welcoming . Just moved from California to Maryland . Enjoyed the dealership service experience . Look forward to my return visit Ray A. More

Repairs done on time and on budget I had brought my vehicle in for service and was met by Maurice Summers. He greeted me in a very friendly and professional manner. He also kept me upd I had brought my vehicle in for service and was met by Maurice Summers. He greeted me in a very friendly and professional manner. He also kept me updated on additional repairs that were needed .All the repairs were done on time and within my budget. I"ll be back :) More

2016 CRV My purchase of a 2016 CRV from Shockley was one of only two times in my life that the car-buying experience was easy. The salesperson, Andrew Ray, was My purchase of a 2016 CRV from Shockley was one of only two times in my life that the car-buying experience was easy. The salesperson, Andrew Ray, was polite, friendly, easy to work with, and did not even begin to pressure me to buy a car. He sold me the car of my choice at a price that was better than two other dealers I had visited. This atmosphere continued into the finance office where Phil explained the available add-ons but did not push me to buy any one of them. Then Kayley introduced me to the features on the interior of the CRV so I would feel comfortable driving it off the lot. In years to come, when I purchase another car, I will most certainly go to Shockley first. More

Experienced, Professional, Efficient, Comfortable Missy was such a joy to work with at Schokley! She was kind, professional, and made me feel nothing less than comfortable while buying my first new ca Missy was such a joy to work with at Schokley! She was kind, professional, and made me feel nothing less than comfortable while buying my first new car. I never once felt pressured, unlike with other dealers I inquired with; which I greatly appreciated. Missy did everything in her power to make sure I knew everything I needed to know about my new car, and still checks up on me every once in a while! I am highly impressed with my car, and the services I have received so far. If you want a painless, professional car buying experience, I would highly recommend purchasing from Shockley Honda! More

Used car sale STAY AWAY FROM THIS DEALERSHIP . This is my first time for writing reviews in my entire life because i don't want anybody to be a victim like mysel STAY AWAY FROM THIS DEALERSHIP . This is my first time for writing reviews in my entire life because i don't want anybody to be a victim like myself . I purchased 2008 Honda Accord on the date October 23, 2016 and before i purchased the car i noticed a leak underneath of the car and i aske the sale rep. Thamos what was the leak and he replied 4 techs checked the car and there shouldn't be any leak then i asked him if i fould any leak i should bring it to get it fix , he said yes he even mentioned i have 1,000 or 30 days powertrain warranty to cover it. i finally purchased the car and took it to mechanic shop and i found the transmission leak. And i called them to tell them the situation and i took the car to them and they checked it they admit there is a leak. remember the car is been only a week and 90 miles since i bought it. After they checked for leak , they told me they have to wait for used car sale service manager name Jonathan who wasn't available at that time and i had to go home which is 40 minuted drive from where i live. The next morning i made several call just to speak with service manager Jonathan , finally i spoke to him and he said there is nothing he could do to help me . His excuse was the transmission is not broke or damage yet. It doesn't make any sense , what would happen if the transmission lose all the fluid ? i will not recommend this dealer to anyone . More

Excellent Car-Buying Experience Purchased a new car in October 2016. Sales staff, especially Bill Workman, were friendly, professional, knowledgeable, and not at all pushy. Negotia Purchased a new car in October 2016. Sales staff, especially Bill Workman, were friendly, professional, knowledgeable, and not at all pushy. Negotiated price via email and price was honored when we went to sign the papers. The car we wanted was not in stock, but they found the exact model and color we requested and had it shipped to the dealership within two days. The only downside was the finance office person we worked with who was an aggressive seller, but professional when we turned down the extended warranty and service plans he offered. In all, an excellent purchasing experience and we will be back. More

Great service department Keep up the great service on my 2010 CRV and i will never trade it in. Thank you Ron Sumangil. The vibration is gone as well as the noise. Keep up the great service on my 2010 CRV and i will never trade it in. Thank you Ron Sumangil. The vibration is gone as well as the noise. More

BEST CAR BUYING EXP IN OCT 7 2016 I GOT THEVERY BEST AND UPMOST PROFESSIONAL EXPERIENCE FROM THIS HONDA DEALERSHIP AND THEY WERE TOP OF ALL OF MY NEEDS AND QUESTIONS, EXCELLENT DEALER I GOT THEVERY BEST AND UPMOST PROFESSIONAL EXPERIENCE FROM THIS HONDA DEALERSHIP AND THEY WERE TOP OF ALL OF MY NEEDS AND QUESTIONS, EXCELLENT DEALER More

service Had a tire that was losing air. Pulled into Shockley without an appt. and Sean was kind, courteous, friendly and professional. He said it would not ta Had a tire that was losing air. Pulled into Shockley without an appt. and Sean was kind, courteous, friendly and professional. He said it would not take long and I was pleasantly surprised to be done within the hour. Bought my CRV there and would never let anyone else service my car and this is one of the many reasons why. Way to go Sean. Karen Burke More

GREAT EXPERIENCE Alison was great to work with. She helped us pick out the right CRV to fit our needs. We felt comfortable at the dealership and their was no pressure Alison was great to work with. She helped us pick out the right CRV to fit our needs. We felt comfortable at the dealership and their was no pressure to buy from you. We feel like we got a good deal and were treated well. That means a lot. We were given a tour of the dealership, service bay etc., and all the staff we met were friendly. I consider Alison a five star sales person as the dealership. More