Ourisman Honda

Although on my first visit to this dealership, no one wanted to be bothered with greeting or assisting me in any way until I asked for assistance, subsequent visits were much better. Working through the wanted to be bothered with greeting or assisting me in any way until I asked for assistance, subsequent visits were much better. Working through the internet with Sergio was a great experience and pretty much all the main negotiations happened by e-mail saving me long waits at the dealership. Sergio even beat a dealer quote I had received and told him about. During the initial test drive (not with Sergio), the salesperson didn't seem to understand much about the colors, technology, or details of the Civic Hybrid, only piping up to try to "upsell" the Navigation version. Dealing with Sergio was much better and he got us exactly what we needed. Worst thing about this dealer that almost made me walk out was the ridiculous "protection/appearance package" that is on EVERY car but NOT advertised in any significant way. Throwing on $795 in useless or suspect crap onto every car seems to be commonplace, but at other dealers they told me about it ahead of time. The package was severely reduced in price and the ugly "door/fender guards" were removed upon request, so Sergio did try to make it better. Still, not advertising it is a definite no-no. More

Excellent service and a the best deal I found on a 2009 Honda CRV EX-L 4WD around the area thru the Internet. Bought several cars there before and the service department is excellent. I'd recomend it to al Honda CRV EX-L 4WD around the area thru the Internet. Bought several cars there before and the service department is excellent. I'd recomend it to all my friends and family. More

I had a problem with my car pulling to the right while driving and took it in. The service department did a front end alignment and my car was still having the same problem! Turns out the problem was with driving and took it in. The service department did a front end alignment and my car was still having the same problem! Turns out the problem was with the bearing hub. The alignment should have never been done! Not only did they do unnecessary work, they told me they wanted more money to fic the bearing problem! More

In less then two weeks of owning our brand new 2008 Honda Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote sta Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote starter system installed and then removed due to Ourisman’s installation of a clearly incompatible aftermarket product, and (c) was brought into [violative content deleted] for a thorough re-inspection because of our lack of faith in Ourisman Honda’s service. After 6 days worth of “repairs” at Ourisman’s service department, [violative content deleted] came to the conclusion within a few hours that the Odyssey’s transmission issues were *not* fixed, and that the van in fact had major transmission damage (bear in mind, this was a van with well under 200 miles on it). All told, in less then two weeks of ownership, the Odyssey was in for service seven days. After much despair, countless phone calls and letters, and all the aforementioned service visits, Ourisman very grudgingly agreed to replace the van, but only after [violative content deleted] and Honda of America also became actively involved in our case. A day after we took possession of the *new* van, we discovered a dent which had either been missed, or just went undisclosed, by Ourisman Honda. And that almost covers our horrific saga of blatant deceipt and incompetence by Ourisman Honda… Now fast forward more then two months, and BOTH VINs are still on file in our name at the Maryland MVA. So we're pretty concerned that legal issues may arise for us if the original van is used in a crime, receives parking tickets, etc. Seriously, I cannot stress it enough - STAY AWAY, FAR FAR AWAY. More

In less then two weeks of owning our brand new 2008 Honda Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote sta Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote starter system installed and then removed due to Ourisman’s installation of a clearly incompatible aftermarket product, and (c) was brought into [violative content deleted] for a thorough re-inspection because of our lack of faith in Ourisman Honda’s service. After 6 days worth of “repairs” at Ourisman’s service department, [violative content deleted] came to the conclusion within a few hours that the Odyssey’s transmission issues were *not* fixed, and that the van in fact had major transmission damage (bear in mind, this was a van with well under 200 miles on it). All told, in less then two weeks of ownership, the Odyssey was in for service seven days. After much despair, countless phone calls and letters, and all the aforementioned service visits, Ourisman very grudgingly agreed to replace the van, but only after [violative content deleted] and Honda of America also became actively involved in our case. A day after we took possession of the *new* van, we discovered a dent which had either been missed, or just went undisclosed, by Ourisman Honda. And that almost covers our horrific saga of blatant deceipt and incompetence by Ourisman Honda… Now fast forward more then two months, and BOTH VINs are still on file in our name at the Maryland MVA. So we're pretty concerned that legal issues may arise for us if the original van is used in a crime, receives parking tickets, etc. Seriously, I cannot stress it enough - STAY AWAY, FAR FAR AWAY. More

Not at all trust worthy.... say something and do something else... I had a tough experience dealing with these guys. Bichu something else... I had a tough experience dealing with these guys. Bichu More

In shopping for a Civic, I visited a lot of dealers. IMHO, this was by far the worst of them. The employees were friendly enough, but: (1) Ourisman doesn't list its inventory online - one of the few IMHO, this was by far the worst of them. The employees were friendly enough, but: (1) Ourisman doesn't list its inventory online - one of the few in the DC area that doesn't do so; (2) every car on the lot appeared to be loaded with overpriced add-ons such as nitrogen-inflated tires, wheel locks, mud flaps, and pin stripes; and (3) the BBB gives them an unsatisfactory rating - again, one of only a few in the DC area, and it appears to have happened because they simply didn't respond at all to some complaints! I can't say what would have happened if I tried to cut a deal with Ourisman, but I had no reason to try doing so. The next dealer I visited not only didn't play these games, but didn't even charge for pin-striping. Who was I going to choose?... More

Easiset people to work with ever...highly recomend the service department here service department here More

People were very friendly and professional. Gave me a great deal on an accord. great deal on an accord. More

If I have one regret in life, its buying a used car at Ourisman Honda. I purchased a 2000 Honda Civic LX in September of 2005. Within barely a month of ownership, the car was experiencing electrical damag Ourisman Honda. I purchased a 2000 Honda Civic LX in September of 2005. Within barely a month of ownership, the car was experiencing electrical damage (my headlights didn't work, neither did the back doors). Within two months, I discovered that the oil pan gasket was leaking, there were issues with the brake cylinders, and the car hadn't been filled with enough anti-freeze. What was supposed to be a two-day job turned into over a week, because the service department ordered the wrong parts! I'd only had the car back for a month when I noticed that after driving only 500 miles, I'd leaked 2 quarts of oil! I brought the car to Heritage Honda in Baltimore, and there I was informed that there were significant damages in the engine. The bearings and the crank rod shaft need serious repairs. The mechanics at Hertiage told me the car won't last through the year. I called Mr. Bouchard, the used car sales manager, and asked for records of what was done to prepare the car for resale inspection. He refused to give me this information, told me he felt that I was "shooting at him from the other end of the phone", and that he "would no longer continue to speak to me". He told me that Hertiage was lying to me, and that I was lying to him. I have never been spoken to so abrasively by a customer service representative in my life. Mr. Bouchard's rudeness alone ensures that I will never buy a used car from Ourisman Honda ever again. More