Ourisman Ford & Lincoln of Alexandria

Very good expeience overall. Professional and highly competent staff. I like the atarbucks coffee maker in the lounge area. No high pressure on the ancillary sales, either , which I have experienced at competent staff. I like the atarbucks coffee maker in the lounge area. No high pressure on the ancillary sales, either , which I have experienced at Jerry's Ford . More

Today I went to the dealership to purchase my first car. Chappy was the sales assistant who helped me and my father determine the perfect car for me. He worked diligently with us to get everything in order Chappy was the sales assistant who helped me and my father determine the perfect car for me. He worked diligently with us to get everything in order; trading in my car, getting our credit worked out, setting up payments, and setting up the vehicle. More

Andre is an exceptional service advisor. His knowledge of the products and problems that occur with vehicles is nothing short of uncanny. He always makes my wife and I feel comfortable and well taken care of the products and problems that occur with vehicles is nothing short of uncanny. He always makes my wife and I feel comfortable and well taken care of when we come to the shop. Andre spares no expense and makes no excuses when it comes to ensuring we are satisfied. Whether it's a loaner vehicle or a dynamic time frame Andre always delivers. Thanks for everything. Sincerely, Marieo and Jennifer Foster More

I purchased my vehicle from Chappy Polk. Unlike others in the past, he totally understood that I'm a strong slightly high maintenance woman and was looking to trade for something more amazing than what I had the past, he totally understood that I'm a strong slightly high maintenance woman and was looking to trade for something more amazing than what I had. :-). I was upside down in my vehicle and he was brutally honest about what could work for me based on my credit and the payoff of the other vehicle. Rick and the others worked hard to get me the car with a good interest rate. They delivered the new car to my house and I appreciated that. Chappy gave me a crash course in how to operate the Sync features and followed up later on to see if I'd settled into the car ok. I still need running boards and will follow up with Mary to get them installed. She's wonderful and knowledgeable about what would look good on my SUV. I've had my car serviced a few times and think the guys are great. I never wait long for the service items. I go there and hope they keep up the good work. I can't speak for others' experiences here, I just know that when I come here they remember who I am and it's one of the reason's I rated it a 5 and I'll buy my next vehicle from here when I'm ready to trade it. More

Dan Ierace, Maxxx Manu, Ted Mixon, and Mary all did an excellent job in selling us our new 2012 Ford Escape. They all were very helpful in helping us to select the right vehicle to fit out needs. We hav excellent job in selling us our new 2012 Ford Escape. They all were very helpful in helping us to select the right vehicle to fit out needs. We have purchased multiple vehicles from this dealership, and each time it has been a positive experience. We would also like to add the Mike and Anthony Romano, Service Department, have done an excellent job in keeping our vehicles in good running condition. More

Had a great experience in the Service Department, Ralph Taylor was very helpful and pleasant to deal with. He explained everything to me that was needed to be done to my vehicle and the work was performed Taylor was very helpful and pleasant to deal with. He explained everything to me that was needed to be done to my vehicle and the work was performed in a timely matter. I will return to Ourisman for future service. More

Mr. Epps is very polite and always demonstrates a “can – do” attitude. His expertise is just what I needed to get my Lincoln back on the road. Thanks. do” attitude. His expertise is just what I needed to get my Lincoln back on the road. Thanks. More

i had such a great experience with this dealership i went there to get work on my explorer and they were very reasonably priced and the gentleman i spoke with was very knowledgable and very polite !! I have there to get work on my explorer and they were very reasonably priced and the gentleman i spoke with was very knowledgable and very polite !! I have recommended them to all of my family and my friends More

Long-time user of Ourisman Service. Service cannot be beat. Bobby Jennings does a fantastic job handling both my cars. The price is not as good as I might get at one of the cut-rate service centers, bu beat. Bobby Jennings does a fantastic job handling both my cars. The price is not as good as I might get at one of the cut-rate service centers, but it is more than made up for by quality and great service experience. More

I did a 3 week search for a used vehicle with a very specific list of wants in a certain price range. Most everything I saw was beat up or had too many miles. I came across a posting online from Ourisma specific list of wants in a certain price range. Most everything I saw was beat up or had too many miles. I came across a posting online from Ourisman Ford in Alexandria. A couple phone calls later I made the trip down 495 and met with Max Manu. He was a great salesman and the car is better than we could have hoped for. We ended up with a 12 month warranty on the vehicle which nobody was offering at this price. The car was priced lower than anyone else, had less miles, and was in great shape. I highly recommend Max and this dealership. More