Ourisman Fairfax Toyota

My family loves this dealership. We have purchased at least 5 vehicles from them over the course of about 20 years, and had all of our service work done there. The service consultants are all terrific p least 5 vehicles from them over the course of about 20 years, and had all of our service work done there. The service consultants are all terrific people to deal with as is the service manager. Two examples: (1) Recently, my Camry XLE battery went dead. When my car was towed to the dealership, the service guy actually volunteered that the entire repair was under warranty. (2) Not long ago, I brought my car in thinking it needed brake work. The service rep told me that it really didn't need it yet...then he described to me the thresholds used to determine whether front or back brakes need work. Since my family was about to embark on a long road trip, I questioned his assessment. With a smile, he told me that he was giving me the same advice he would have given his family and that he wouldn't put us in danger any more than he would put his own family in danger. I feel safe with this dealership. All the guys know us by name and greet us warmly. I couldn't recommend a dealership more highly. More

My new Prius had sudden loss of power, lots of lights come on. I pulled over, looked up all the lights--manual says Do Not Drive. So got car towed to Chantilly (b/c Fairfax rude and dismissive). Towing c come on. I pulled over, looked up all the lights--manual says Do Not Drive. So got car towed to Chantilly (b/c Fairfax rude and dismissive). Towing company was highlight of experience--nice and professional. Asst Service Mgr Kevin was rude to other customers on phone while I waited, as well as complaining to me about his lazy coworkers, his long hours, and how that upset his wife. Fine, he could have been having a bad day.... <br><br>But... their Prius technician took 8 hours (& a 2nd opinion) to diagnose that I had run out of gas. I knew the tank was 1/8th, was looking for the low fuel light, but had not seen it when I stopped the car. I looked up EVERY light that was on when I stopped, had seen that light on a previous tank, AND was waiting for it (I am female, I would like to know how urgent it is when the fuel light comes on so when I'm out in a strange place I can choose where to refuel safely).<br><br>Despite following manual's instructions (Do Not Drive if these lights are on), Chantilly Toyota charged me for the tow. The Serv. Mgr. Mike was patronizing, arrogant, rude, chauvinistic, and as bad at customer service as his employee. He had the nerve to photocopy the manual about filling the gas tank and attached that to my bill.<br><br>Nothing in the manual says that catastrophic lights will come on if the car is out of gas. Their OWN technician took 8 hours, by their own admission. I knew the tank was low, but without the warning fuel light, I did not expect it to be empty. They claim the fuel light was on when they got the car. That might be true! But if it was, it came on AFTER all the other lights. From my experience in customer service and troubleshooting, I ALWAYS perform the "idiot" checks in the early stages of troubleshooting--things can happen, cords can get unplugged, a setting can be wrong, etc. I understand that. This dealership obviously does not. More

I would not recomend this dealership for sales or service. <br><br>Saleman not familiar with their cars. My car was sold to me with factory installed parts missing. <br><br>The car was delivered d service. <br><br>Saleman not familiar with their cars. My car was sold to me with factory installed parts missing. <br><br>The car was delivered dirty to me at purchase.<br><br>The compartment below the shifter will not stay shut when something is placed in it. Repaired and replaced but not fixed.<br><br>The car after service was again delivered dirty. The guys who clean the car seem to be always washing and cleaning their personal cars instead of doing a good job of cleaning the customers cars. More