Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Excellent Service Department I purchased the car from this location in 2014 and recieved nothing less than excellent service since then. I would recommend Ourisman Chrysler Jeep t I purchased the car from this location in 2014 and recieved nothing less than excellent service since then. I would recommend Ourisman Chrysler Jeep to all in need of new car or great service. More

Good Experience Went in for oil change. Service rep said tech had discovered a leak in the transmission line that needed repair. Repair was covered by extended warran Went in for oil change. Service rep said tech had discovered a leak in the transmission line that needed repair. Repair was covered by extended warranty we purchased when we bought the vehicle.. I was provided a loaner and was called the next day to pick up our repaired vehicle. More

Staff was efficient, very courteous, and very helpful When I purchased my 2018 Dodge Grand Caravan at Ourisman Chrysler Dodge of Bowie, I also purchased a service contract for regular service such as oil When I purchased my 2018 Dodge Grand Caravan at Ourisman Chrysler Dodge of Bowie, I also purchased a service contract for regular service such as oil and filter change and tire rotation, which is the service I had on 4/3/19. I took my vehicle through the "Express Service" lane at 7:40 a.m., I was told that it would take about 2 hours, so I decided to leave it and return later. I was given a ride back home by Ourisman's courtesy shuttle service. I received a call about 9:50 a.m. advising me that my van was ready. I went to pick it up, and since I had purchased the service contract, nothing was owed. The staff was efficient, courteous and helpful, and overall, my experience was very pleasant. I would give it 5 Stars! The only thing I miss is that the auto shop does not vacuum the floors of your vehicle the way that shops used to do back in the day. I really miss that. I don't know if there are any shops that do it anymore. More

Service appointment for Safety Recall Notice Richard Poppe was my Service Advisor and was very friendly and professional. He notified me as soon as my vehicle was completed and ready for pick up, Richard Poppe was my Service Advisor and was very friendly and professional. He notified me as soon as my vehicle was completed and ready for pick up, and the vehicle was out front of the service department when I arrived to pick it up. More

Regular maint services Arrived for my tire rotation and oil change. Helpful Service Representative. Positive, excellent experience. Only issues is that are too serious somet Arrived for my tire rotation and oil change. Helpful Service Representative. Positive, excellent experience. Only issues is that are too serious sometime with the attitude that we the client doesn’t about the vehicules. More

Service manager saves reputation! Following a disappointing scheduled service visit - the service mgr contacted me to make things right! Assured me he would reserve a rental and reques Following a disappointing scheduled service visit - the service mgr contacted me to make things right! Assured me he would reserve a rental and requested work to be done on my vehicle would be completed correctly. Service mgr works hard to make sure customers are satisfied! More

Friendly Service Representative - great service Arrived for my tire rotation and oil change. Helpful Service Representative. John the mechanic did great work! In and out in one hour - quick servi Arrived for my tire rotation and oil change. Helpful Service Representative. John the mechanic did great work! In and out in one hour - quick service. More

Excellent Service Rick helped me get maintenance done and 2 recalls without any hassle. Under three hours which I thought was reasonable. Highly recommend Ourisman. Qua Rick helped me get maintenance done and 2 recalls without any hassle. Under three hours which I thought was reasonable. Highly recommend Ourisman. Quality work in a timely fashion. More

Easy Free Recall service costs $185. I had my Jeep Wrangler towed to Oursiman to have the clockspring and air bag recall fixed. I hadn't driven it in a while I have a company truck so do I had my Jeep Wrangler towed to Oursiman to have the clockspring and air bag recall fixed. I hadn't driven it in a while I have a company truck so dont need to. The battery was dead and I had told the service tech this. 1 week after the jeep was dropped off, I get a call about the battery and am told I should replace the battery, the battery was 6 months old. So I ask about charging it so they could work on it. $185 to charge a vehicle!! Really 1 week after I had told them the battery was dead, they are just now getting to my vehicle and now, they want me to pay to have it charged?? You will never see me back there again!! Never!! I will spend my money elsewhere for sure!! Poor service, tried to scam me into a battery, clearly I'm not that stupid, fix the recall, and dont ever call me! More

Fast and Kind! Great and fast service. Answered questions without judgement and auto jargon. Comfortable lounge room with free coffee and hot chocolate. My go to for Great and fast service. Answered questions without judgement and auto jargon. Comfortable lounge room with free coffee and hot chocolate. My go to for oil changes for my jeep! More