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Ourisman Chrysler Dodge Jeep Ram of Bowie

Bowie, MD

Overview
Employees
Reviews
Vehicles
4.4
892 Reviews
Ourisman Chrysler Dodge Jeep Ram of Bowie is Committed to YOU At the foundation, or should we say chassis, of Ourisman Chrysler Dodge Jeep Ram is a desire to bring drivers in the greater Bowie area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler, Dodge, Jeep and RAM models such as the Wrangler, Grand Cherokee, RAM 1500, Dart and 200, and mint-condition used cars. But, that simply wasn't enough. So, in addition to our new and used car inventories renowned across Laurel, Rockville and Washington DC, we decided to add a Chrysler, Dodge, Jeep and RAM service center commanded by a team of experts hand-picked for their knowledge, passion and promise to treat every car as if it was their own.... And because we know there are still people set on doing it themselves: we added a genuine Chrysler, Dodge, Jeep and RAM parts shop. The logic? We want to make your life easier - put everything under one roof. We also want to help ensure that the extraordinary experience of owning a new Chrysler, Dodge, Jeep and RAM stands the test of time. Buying a new car is, after all, a serious investment. Which brings us to our custom-crafted car loan and lease options. We know the numbers don't add up the same unless we add your circumstances and financial goals into the equation. Are you ready to be treated as you should be? As an individual? Yes. Well, then visit Ourisman Chrysler Dodge Jeep Ram today. Conveniently located at 2406 Crain Hwy Bowie, Maryland, we're just a hop skip and a jump away from Laurel, Rockville and Washington DC and look forward to meeting you.
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2406 Crain Highway

Bowie, MD

20716

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Showing 892 reviews

March 28, 2024

Went in to have tires rotated and a license plate bulb replaced..4 hrs later all done..but the kicker was $70 to change a $3 bulb. Wont be going there ever again! More

by jhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none of these people helped me
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Mar 30, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We're sorry to hear about your experience. Our commitment to using OEM parts and certified technicians means our prices might be higher, but we strive to provide quality service. It's disappointing to hear about your wait time and the unexpected cost for the license plate bulb. We understand your frustration and appreciate your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

March 26, 2024

So easy to work with. I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate! More

by Linda
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Walford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chu Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Bromley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo Magaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herbert Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Lee, Younes Bekkali
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Mar 26, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

That's wonderful to hear! It sounds like you had a smooth and efficient experience at the dealership. Patricia must have done an excellent job assisting you. Enjoy your new car! If you have any questions or need further assistance, feel free to reach out.

March 21, 2024

Great customer service! I was in and out, and my rep explained future services needed. More

by Bop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna
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Mar 26, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

It's fantastic to hear that you had a great experience with the customer service and that your representative was helpful in explaining future services. It's always reassuring to have clear guidance on maintenance. If you need anything else, don't hesitate to let us know!

March 15, 2024

Ourisman serviced my vehicle’s recall without any problem. They scheduled me and said the service would take two hours, and that was correct. They serviced the car in the two hours they stated. They More

by S waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
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Mar 16, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your positive experience with Ourisman! We're delighted to hear that our team was able to efficiently service your vehicle's recall without any issues. Providing accurate scheduling and transparent service is always our goal, and we're pleased to hear that we met your expectations. We look forward to serving you again in the future!

March 15, 2024

Brittany was amazing! Everyone was do nice and helpful. I have struggled at other Jeep dealers with staff not being helpful or honest with me! I am grateful for Manny who More

by rara116rara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
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March 06, 2024

Service was quick and same day, however, I was charged an extra $24.00 for miscellaneous fees that nobody could explain. It would be nice ( and honest) to define all cost so we know what we are paying for. More

by DavidR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Mar 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We sincerely apologize for any inconvenience caused. We're happy to offer payment options that don't incur fees, such as cash or debit card. We value your business and want to ensure your experience is as smooth as possible.

February 25, 2024

Had a great experience, Nate and the whole crew were very thorough from the paper work to service,I would recommend this crew to anyone,Nate went above and beyond what a salesperson does.thanks everyone. More

by Dalecassidy69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincenzo Magaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate
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Mar 01, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review! We're delighted to hear about your positive experience working with Nate and the rest of our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we're grateful it shows. Congratulations on your new Dodge! We hope you've been loving it. If you or your new vehicle needs anything, our team is here and happy to help. Thanks for supporting us and welcome to the Ourisman Family! We look forward to your next visit.

February 24, 2024

Great customer service great communication and explanation of details of the deal and attentive to needs More

by Solartitan1379
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacy Bromley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo Magaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that during your recent visit. We'll be sure to pass your kind words concerning our team members' communication and knowledge on to them. Congratulations on your new Dodge--we hope you've been loving it this past week! If you or your new vehicle needs anything, please give us a call or visit our website. We're here to help. Have safe travels and take care!

February 22, 2024

Such great services, they took their time to see what the problem was. The customer service level was on point. More

by randar29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Randar, It's great to hear that you had such a positive experience with us! It sounds like they really went above and beyond to understand and solve the problem. Thank you for your business.

February 20, 2024

Quick & great customer service. I went in with car issues and got it resolved quickly. 10/10 More

by gomez.florentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID VALENZUELA
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Feb 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Gomez, Thank you for your feedback! We strive to provide quick and excellent customer service to all our clients. It's great to hear that we were able to resolve your car issues promptly. We appreciate your business and hope to continue providing you with top-notch service in the future.

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