Otto Cadillac - Service Center

Quick response I found a nail in my rear passenger side tire. I called service and Allison said come right in.John meet me at the service area , took down the neces I found a nail in my rear passenger side tire. I called service and Allison said come right in.John meet me at the service area , took down the necessary information and directed me to the waiting room. In a short time Bill said tire had to be replaced. After a short time work was completed, car was cleaned and I was ready to go. More

Annual Inspection Called for an appointment on December 27th when I realized my inspection sticker was about to expire. Were able to set me up for the following week. S Called for an appointment on December 27th when I realized my inspection sticker was about to expire. Were able to set me up for the following week. Service was quick, report was throughout and car was washed. Who could ask for anything more! More

customer service my last experience was below average I was kept longer than promised I was provided a loaner car but told it would only take 45 minutes and went 3 hrs my last experience was below average I was kept longer than promised I was provided a loaner car but told it would only take 45 minutes and went 3 hrs. More

Good deal and good service I actually enjoyed buying my Cadillac from Otto. Steve was excellent to work with and the process was short and honest. Service has been very good.. I actually enjoyed buying my Cadillac from Otto. Steve was excellent to work with and the process was short and honest. Service has been very good...the staff gets to know the customer and work is done well and in a timely fashion. Vehicle is returned washed and work done properly More

Awesome! Awesome service ..... the Otto team is wonderful!.... I bought my suv from them in 2009. I always had good communication, service, Feed back and most Awesome service ..... the Otto team is wonderful!.... I bought my suv from them in 2009. I always had good communication, service, Feed back and most importantly my suv was always ready on time. More

Excellent as always The CD player would not eject our CD and a new one had to be ordered and installed. As usual, The job was done with great excellence and efficiency. The CD player would not eject our CD and a new one had to be ordered and installed. As usual, The job was done with great excellence and efficiency. More

Excellent Otto continues to service my needs after thirty years. I have personally worked with Steve Lemon for most of these years and he is the best. Otto continues to service my needs after thirty years. I have personally worked with Steve Lemon for most of these years and he is the best. More

Inspection and check up Everyone is professional and friendly. I was able to re-up my warranty with a good deal. Bill, who handled the inspection, and Ian, who handled the wa Everyone is professional and friendly. I was able to re-up my warranty with a good deal. Bill, who handled the inspection, and Ian, who handled the warranty extension, were a pleasure to deal with. More

Excellent Sevice at OTTO The visit to replace 4 tires was excellent .Price was good and service outstanding . I highly recommend OTTO for your vehicle service needs . Great J The visit to replace 4 tires was excellent .Price was good and service outstanding . I highly recommend OTTO for your vehicle service needs . Great Job! More

Outstanding Customer Service As usual Otto Cadillac stands above the competition in regard to their customer service center. In my opinion, their service department is AAA rated i As usual Otto Cadillac stands above the competition in regard to their customer service center. In my opinion, their service department is AAA rated in performance, timeliness, quality of service and keeping the customer updated as the work is being completed. Never an issue when I bring my SRX to Otto. Huge kudos to Bill McLean and John White - true professionals. Thank you Otto Cadillac - Robert Manson, Guilderland, New York. More