Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Open Road BMW
Edison, NJ
795 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
795 Reviews of Open Road BMW
June 06, 2021
On Wednesday, 5/20/21, I went to the Open Road BMW dealership in Edison, NJ and met with Cameron Hughes, a salesman at BMW. After meeting with Cameron who is very professional, courteous, personable dealership in Edison, NJ and met with Cameron Hughes, a salesman at BMW. After meeting with Cameron who is very professional, courteous, personable and extremely knowledgeable about all of their products, he showed me the car I had in mind and what they had in stock. We then went for a test drive. There was absolutely no pressure or hard sell, just a pleasant conversation between salesperson and customer. Needless to say, I left the dealership owning a brand new 2021 X2 BMW car. What an awesome experience! More
by Maureen Cannata
Employees Worked With
Cameron Hughes - Sales
May 30, 2021
I have lease 2 cars from this place through my broker. I place my order with them in March on an 2021 X7, my car come in I was told Eugene (the sales person who was working with my broker) wanted to bump my place my order with them in March on an 2021 X7, my car come in I was told Eugene (the sales person who was working with my broker) wanted to bump my payment $100 and requested a "venmo" payment. No flexibility....no honoring any prior negotiated pricing. I lease my car elsewhere and pick it up yesterday. Good riddance Open Road BMW and good luck to pirate Eugene K... More
by Galik29
Employees Worked With
Eugene Poznyak
May 28, 2021
Worked with Eugene on placing a custom order for 2021 X5 M50i. Extremely happy with the overall purchasing experience starting from agreeing on the price, securing production spot, to signing all the paperw M50i. Extremely happy with the overall purchasing experience starting from agreeing on the price, securing production spot, to signing all the paperwork. Eugene was very polite, honest, and was prompt in responding to email/text inquiries and returning calls. Price agreed upon was very reasonable and what I was aiming for. He explained all the details of the process, and ensured that I got only the products I needed. One of the requests required Eugene to submit additional paperwork with BMWNA and do more follow ups with them but he agreed without any hesitation in order to satisfy my request. Overall a very pleasant experience and breath of fresh air compared to other purchasing experiences at other places. More
by borisk
Employees Worked With
Eugene Poznyak
May 27, 2021
Hamada and the team at Open Road BMW are first class. I have leased and purchased vehicles from Hamada for 8 years and he always goes above and beyond. Thank you for all your help and our family’s X7! have leased and purchased vehicles from Hamada for 8 years and he always goes above and beyond. Thank you for all your help and our family’s X7! More
by Atorabi3
Employees Worked With
Hamada Elmasry
May 26, 2021
Igor was my salesperson and he did a fantastic job with getting me a great deal very early on in the process. No hassle and he kept me updated on the vehicle order status which I appreciated. getting me a great deal very early on in the process. No hassle and he kept me updated on the vehicle order status which I appreciated. More
by chris-247
Employees Worked With
Igor Deychman
May 26, 2021
I had a great experience at Edison Open Road BMW. Hamada helped me secured a 2018 530e I wanted and made the whole process smooth. He was also very responsive and answered all my questions! helped me secured a 2018 530e I wanted and made the whole process smooth. He was also very responsive and answered all my questions! More
by Es
Employees Worked With
Hamada Elmasry
May 24, 2021
Such an amazing experience working with Igor. He was very knowledgeable and courteous during the whole process. I would definitely recommend anyone to go there! knowledgeable and courteous during the whole process. I would definitely recommend anyone to go there! More
by Aphilo79
Employees Worked With
Igor Deychman
May 23, 2021
Extremely happy with my purchase at the BMW open road in Edison. I had a great experience with Hamada, he went above and beyond for me. I highly recommend him as a sales/finance for your next purchase at Edison. I had a great experience with Hamada, he went above and beyond for me. I highly recommend him as a sales/finance for your next purchase at Open Road!!! More
by peaceu2
Employees Worked With
Hamada Elmasry
May 18, 2021
They have horrible customer service. Never sent new plates or registration or title. Now 3 weeks past expiration date. No one answers the phone or returns voicemails. Say they will call you back and do plates or registration or title. Now 3 weeks past expiration date. No one answers the phone or returns voicemails. Say they will call you back and don’t. GO ELSEWHERE!!!!! More
by andreabyrne
Employees Worked With
Hamada Elmasry, Alex Rozenberg, Ray Adam, Joey Castaneda, Craig Hacker
May 17, 2021
had a pleasant experience with my sales specialist, had a pleasant experience with my sales specialist, David Lutz. He was very helpful in getting my the car I wanted for the lowest price possible, and had a pleasant experience with my sales specialist, David Lutz. He was very helpful in getting my the car I wanted for the lowest price possible, and gave me the most possible for my trade in. 10/10 would recommend Open Road BMW, and if you need a car (new or pre owned), please ask for David and you will not disappointed! More
by ethansteier
Employees Worked With
David Lutz
