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Oklahoma City Volkswagen

Oklahoma City, OK

4.5
1,412 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,412 reviews

November 28, 2023

I always have great service and great hospitality for customers while they wait. Thank you. Service never takes too long. More

by jordinsauerwald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 27, 2023

The auto shop guys are the best. I will always come back. They always fly through the door giving me a chest bump, then the other guy rips my car into a 360 double helix in the air. More

by blake.j.higgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
Nov 28, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know our team at Oklahoma City Volkswagen made your visit a memorable one! It's great that you appreciate their energy and dedication. We look forward to seeing you again for more automotive adventures! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 26, 2023

Rocky stepped in for Jacob and did a fantastic job, did everything I asked for. More

by SCOTTYO1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Nov 28, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Rocky and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 23, 2023

Took a bit long as Volkswagen warranty dept was slow, but ended up costing a lot of money but at least it’s fixed More

by timbo1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
Nov 24, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 21, 2023

Jacob received my Atlas, advised me of the of the issue and the issue was resolved promptly. More

by PRESTONJAMES5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Nov 22, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Jacob and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 19, 2023

OKC VW , this has been by far the worst customer experience I have ever encountered. From the sales representative, service advisor, to Brad the GM. I was told that the LED light bar would work, I k More

by michaelfisher1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lewis Jones and GM Brad, Matt Silvernail
Nov 20, 2023 -

Oklahoma City Volkswagen responded

Thank you for reaching out, Michael. It's disappointing to hear that your experience with our team has not met expectations. We value this feedback and will keep it in mind for future improvements. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

Nov 20, 2023 -

michaelfisher1984 responded

I want nothing from your establishment, besides monetary fixation, I will continue to seek further action. We are past apologizes.

November 18, 2023

Very professional great people skills a a a a a a a a a a More

by Wmason3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 18, 2023

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by xgirlac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
Nov 20, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 17, 2023

I appreciate quality service for my Jetta TDIs. Good customer service and courtesy.. Thank You. More

by WAYNE.CRANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Nov 20, 2023 -

Oklahoma City Volkswagen responded

Wayne, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know you appreciated the quality service for your Jetta TDIs at Oklahoma City Volkswagen. Thanks for acknowledging our customer service and courtesy! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 15, 2023

Matt was great! Only employee helping a crowd and he did well communicating progress with all of us. I waited three hours though for an oil change and tire rotation. More

by jennkburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Silvernail
Nov 16, 2023 -

Oklahoma City Volkswagen responded

Jenn, We're glad to know Matt was able to provide good service, but we apologize for the long wait time you experienced. We understand how valuable your time is and appreciate your patience during this visit. Your feedback will be used as a learning opportunity for our team so that we can improve in future interactions with customers like yourself. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

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