Oak Ridge Nissan

Stay far away from this dealership!! Do not buy a 2012 Versa SL from them!! It is a lemon that I traded in that they refuse to give back to me. I thought my financing was approved, but the next day they c Versa SL from them!! It is a lemon that I traded in that they refuse to give back to me. I thought my financing was approved, but the next day they called to tell me my husband would have to sign because my debt to income ratio was too high. My husband decided not to signed because of the trouble we had with the first car we bought from them. When I told them this, I asked if I could bring their car back and just get my trade in (which was brought in originally for a transmission leak for the third time on a 15 month old Versa). They said no, they would get it financed through another lender and I would HAVE to come in and sign a new finance contract. Two days later they called me and said they had it financed just on my income. I was contacted by my credit union wanting to verify my income because they had received an application from the dealership stating I made nearly twice as much as I really did. I went to the dealership to try to return their car and get mine back, but again they refused, saying that I had signed a bailment agreement meaning I HAD to sign their new contract. I had no copy of such thing and when I asked about it, I was told that it was in the "supplement to contract" and that they don't give a copy of everything signed until after everything is finalized and approved. I finally got a copy of it after I demanded one. They also told me that they may have already sold my trade in, even though they didn't have the title and it is not paid off with the lender. When I asked about the overstated income to my credit union, I was lied to that they just gave a copy of my paystub and the credit union assumed the monthly income. I called my credit union the next day and was told they never received a paystub, my monthly income was on the application. I have since found out that they have again falsified my income to the new lender that has approved me. This lender has now declined the loan. I called the dealership and spoke with the GM, Fred Ward, and confronted him about the false income and that it was now declined, he still refused to give me my car back and hung up on me! More

DJ and Josh were absolutely awesome. They picked me up at the airport and drove me to the dealership to handle the paperwork on a 2008 Ford F250 that I purchased from Oak Ridge. Highly recommend these gu at the airport and drove me to the dealership to handle the paperwork on a 2008 Ford F250 that I purchased from Oak Ridge. Highly recommend these guys. They are straight shooters and friendly. More

BEWARE! dont buy here go somewhere else save your self a headach. This car lot sucks! still trying to get a payment book from bank payment due yesterday. headach. This car lot sucks! still trying to get a payment book from bank payment due yesterday. More

So after many years of drving his Chevy my husband finally decided to purchase a new vehicle.We came across Oakridge Nissan and they had the perfect car, the only problem was it was located in Tenesse finally decided to purchase a new vehicle.We came across Oakridge Nissan and they had the perfect car, the only problem was it was located in Tenessee and we were in Georgia, we were a liitle hesitant about purchasing a car from the internet but decided to take a chance. The car advertised was beautiful, and well priced. My husband called about the vehicle and dealt with Josh Jackson. He made the process of buying so smooth. We respected his honesty and straight forwardness. So we made a day trip out of it and picked up my husbands car it was exactly as advertised, detailed precisely and ready to go we were in and out in less than an hour! Thanks so much Josh We will be back! More

BOUGHT MY 5TH CAR YESTERDAY AND WILL CONTINUE BUYING FROM THESE GUYS EVENTHOUGH I HAVE SEEN THEIR OTHER SURVEYS A COUPLE OF COMPLAINTS FROM THE THOUSANDS OF CARS THEY SALE ISN'T BAD IN TODAYS MARKET. GIVE TH THESE GUYS EVENTHOUGH I HAVE SEEN THEIR OTHER SURVEYS A COUPLE OF COMPLAINTS FROM THE THOUSANDS OF CARS THEY SALE ISN'T BAD IN TODAYS MARKET. GIVE THEM A CHANCE AND YOU'LL SEE WHY THEY OUT SALE ALL OTHER DEALERS IN THE AREA. HAPPY CUSTOMER 5TH TIME More

Mis use of credit information of possible consumer information. On April 27th, my father, myself, & husband went to dealership to inquire about a used vehicle. When we found the car we were interested information. On April 27th, my father, myself, & husband went to dealership to inquire about a used vehicle. When we found the car we were interested in, we specifically requested that my dads & husband credit be pulled ONE TIME ONLY!!! We REQUESTED THAT the financing be through Nissian ONLY!! However, this did not happen!!!! My Father's credit score has went from 825 to 755!!!! In less than a week!!! My husbands credit score has delcined over 30 points as well!!!! Oak Ridge ABUSED their credit!!!!!! We stated at the dealership on day 1 ALL DAY LONG! around 4pm we said we were tired, needed lunch & would return. We received a phone call from Josh Jackson and he said go on home come back in the morning, which would have been Thursday April 28th. When I called Thrusday Monring to make sure Josh & Bob were working I was told NO. The secretary gave me Josh's cell phone # & I called several times, left messages with NO return call back. We drove from Sevierville to Oak Ridge on day 2 to only discover the car we were interested in was gone, the salesman Bob, was not wokring & neither was Josh. The other salesman came out (can't recall his name) to assist us & said he recalled us being @ the lost all day the day before. He said he could get us in a car but we would need to give them $200. I questioned that he said it was what a "bank" wanted for "good faith" I have never heard of such!!! Needless to say between my father & husband they have recieved over 10 letters of decline for finanicing! NOt only have they tried to runin our credit they are VERY unprofessional, & ARE SCAM ARTIST!! I consider this misuse of a credit report!!! THey should have understood when we left on day 2 that the transaction was OVER we were no longer interested!!!!! We are contacting an attorney to advise us on the misuse of our credit report. WALK AWAY!!! DO NOT BELEIVE THESE PEOPLE & DO NOT BUY ANYTHING not even a piece of gum from these crooks!!! WORST EXPERIENCE EVER!!!!!! IF YOU HAVE GOOD CREDIT STAY AWAY FROM OAK RIDGE!!!!!!! Mr & Mrs. Christopher & Rhonda Kessler, Virginia Mr. Robert Vest, father of Severville TN More

Their record keeping seems to be in disarray. This may be a carryover from previous ownership. I had problems with the financial person making numerous errors when I was in process of purchasing the pickup. a carryover from previous ownership. I had problems with the financial person making numerous errors when I was in process of purchasing the pickup. Today, I was there to have some warranty work performed. I was presented with a work authorization form. It stated to read before signing. This I did. I found information on the form pertaining to my vehicle to be inaccurate.At first I refused to sign as I did not wish to make a false statement. Penny made a copy of this form, I signed the original but made it clear that I wanted to know why facts were incorrect. I took the form to a person in the management area I expect. The people there suggested that it was just an internal mix up where stock numbers got mixed up. Still on the forms my vehicle was listed as silver, Not the white that it is. It was stated that it was delivered to me with approx 4885 miles on the odometer. It actually had 283 unless the aforementioned 4000+ was rolled back. They claimed that the VIN number on my vehicle matched the one that was being described on my work order. They said it was some kind of computer glitch. Most of us know that this usually means someone screwed up. Also said it was not anything I should be worried about. My concern is why should I trust them when they could not straighten out this problem. This mix up may be innocent but should not happen OR it could mean something not so innocent is going on. More