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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
176 Reviews
Call Service Center (877) 763-0903

176 Reviews of Nucar Chevrolet of New Castle - Service Center

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July 19, 2025

Silverado truck showed engine symbol on dash,…Took in for service, needed part ordered…3 weeks no part,called no part. Next day truck ready…got home oil leak on garage floor. No leak before service!!! More

by rodermack26
Recommend Dealer
No
Employees Worked With
Don’t know
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July 19, 2025

service was great & done correct, service man Damon was great & i look forward to building a relationship with Nucar Chevrolet More

by Dwcobb76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon (service dept)
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July 19, 2025

Like the ability to communicate with manager via text. Kept me informed. Gave excellent service. More

by chustfor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truck Service: Lacey, Brandon
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July 18, 2025

Excellent service. Dropped off car, went to lunch ei ty h friend instead of waiting there. They texted me with recommendations, I read, approved them, they did them t More

by PMCBRIDE22ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure their names but service group from drop off to the lady who is saw to pay. All excellent!
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July 17, 2025

Vet disappointed. Will not come for service anymore . I did not need tire rotation which I checked by mistake More

by pierremariejosephe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No employee deserves any rating
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July 15, 2025

The Advisor kept me informed on the status of my car and it was done on time. More

by jaedwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon
Report | Print
Jul 15, 2025 -

Nucar Chevrolet of New Castle responded

Thanks for the review! We're glad you were kept informed and that everything was completed on time.

July 14, 2025

Sales team is great. Service is bad at best, worse if your a woman. I will not allow my wife to go in by herself. More

by eurich_c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Castner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Hudson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Nucar Chevrolet of New Castle responded

We take this feedback very seriously and strongly disagree with the claim that our service team treats anyone differently based on gender. We pride ourselves on treating every customer with respect, professionalism, and fairness—regardless of who they are. If there was a specific issue with your service experience, we’d genuinely like to understand what happened. Please give us a call at 877 613-4094 so we can address your concerns directly and make things right. Thank you.

July 12, 2025

I am always able to get an appointment for service. They are ready for you on arrival. Free. Coffee and wifi. More

by MissAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy McLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We’re glad you enjoy the convenience, quick service, and the little extras like coffee and Wi-Fi. See you next time!

July 07, 2025

Always a great experience at nucar Mazda service. They are straight to the point and almost always able to fix any issues all in one appointment. Love that. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department employees
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Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great feedback! We're glad our service team consistently delivers a smooth and efficient experience. We appreciate your loyalty and look forward to seeing you next time!

July 06, 2025

See first page. Poor communication we will not be returning. You have lost our business. More

by amurray528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky
Report | Print
Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

We're truly sorry to hear about your experience and regret that we fell short in communication. Your feedback is important, and we’ll use it to improve. If you’re open to it, we’d appreciate the chance to speak further and make things right.

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