Nucar Chevrolet of Lowell
Lowell, MA
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Not sure the point of making an appt to fit into my schedule if the car wasn't even taken in for an hour and a half AFTER my appt which screwed up the rest of my day. Don't take appts if you can't get schedule if the car wasn't even taken in for an hour and a half AFTER my appt which screwed up the rest of my day. Don't take appts if you can't get the car in at that time. More
I scheduled and confirmed an appointment in advance for a specific time. Upon arrival, the staff was courteous and offered a shuttle service because I was informed that a routine oil change would take approx specific time. Upon arrival, the staff was courteous and offered a shuttle service because I was informed that a routine oil change would take approximately 1.5 to 2 hours. Unfortunately, the shuttle service took nearly 50 minutes to arrive at the dealership and transport me home. More concerning, the oil change ultimately took approximately seven hours to complete, far exceeding the timeframe that was communicated to me. This level of delay creates a significant inconvenience for working individuals who plan their schedules around service appointments and the estimated completion times provided by the dealership. Regrettably, this was not my first experience with service-related delays. When I purchased the vehicle, I had to make multiple trips back to the dealership to complete the inspection process and finalize paperwork. While the staff has been professional and courteous, the repeated scheduling and service delays have been frustrating and have negatively impacted my overall customer experience. More
The service was great, but there was an issue with a coupon being added to my reservation (didn't show up for service person) and was not honored. I can only assume something needs to be fixed with the coupon being added to my reservation (didn't show up for service person) and was not honored. I can only assume something needs to be fixed with the appt software. More
Friendly, knowledgeable and took time to provide information to us. A pleasure to work with and an asset to dealership information to us. A pleasure to work with and an asset to dealership More



