Northwest Hills Chrysler Jeep Dodge Ram

Very Satisfied John Diaz and team from NWHs were great to work with. They went over and beyond to find the exact car I wanted. The thing I was most impressed with wa John Diaz and team from NWHs were great to work with. They went over and beyond to find the exact car I wanted. The thing I was most impressed with was the fact that they truly listened. I never felt pressured thru the whole experience and they kept me informed thru every step of the process. Car buying is not something I enjoy doing, however I would go back to NWHs anytime. Thank You :) More

Best New Car Experience Ever.... BY FAR! Matt Dehler and the whole team at Northwest Hills are simply the best. I have purchased nine new vehicles in my life, from several dealerships in the Matt Dehler and the whole team at Northwest Hills are simply the best. I have purchased nine new vehicles in my life, from several dealerships in the new england, and I've always felt pressured, manipulated, or that the salesmen were not listening to me and considering my needs. Each time, they were more focused on selling their inventory, up-selling after market add-ons, or playing games with the sticker price and dealer's invoice. At Northwest Hills, the experience was COMPLETELY different. They were only focused on customer satisfaction, and about providing a rewarding customer experience. They even calling me back after the deal was settled to offer me more in rebates that were not available at the time we signed and I picked up my Jeep. Truly extraordinary, and worth the trip from anywhere in New England! More

Never again! I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I walked into the service area and the man working that Saturday didn’t say hi or that he’d be right with me, so I stood there awkwardly until he asked for my name. I decided to pass on the tire rotation for the extra $20 (which when the appointment was made over the phone, it was offered like it was a courtesy) and had attitude and was told to wait in the designated area. I ended up sitting in the showroom because there was only two chairs and a couch and no room left at 9am. Nobody talked to me or even smiled while I was waiting, which also took over an hour. One of the main guys was pacing around the showroom, telling the salesmen to move the cars outside because “Kevin” wouldn’t like it there. He was super condescending and rude in front of customers. The cars in the showroom were covered with dirt, which I’d be more worried about over a car not parked in the right area outside. After the hour of waiting, I paid $90 for my synthetic oil change. After looking at my receipt, I was charged $20 in “labor” which looks like they charged me $20 for NOT wanting the tire rotation. The next day I went to use my washer fluid and the pressure wouldn’t even spray onto my windshield...this was Sunday. I tried called ALL week to get a hold of someone to hopefully get this new situation looked at and only got a voicemail for service. Friday afternoon I decided to press 1 for sales to maybe get a person in the phone, which worked, but the gentleman that picked up was beyond rude. He told me he’d take down my name, phone number, and “issue” and he would “personally” walk it down to service to ensure someone called...that was two days ago. I am beyond disgusted with this dealership and will drive the 45 minutes to other Jeep dealers. I went against the word of mouth I’d heard about Sullivan’s and figured an oil change would be local and easy, but after this experience, I will ensure NOBODY I know ever steps foot in this dealership again. More

Excellent Experience The dealer had good inventory and was able to locate the vehicle I was looking for. Onder was professional and helpful. No complaints whatsoever. Seco The dealer had good inventory and was able to locate the vehicle I was looking for. Onder was professional and helpful. No complaints whatsoever. Second Grand Cherokee I have purchased from Sullivan. Will likely return. More

Great The sales person I dealt with (Onder) was very knowledgeable pleasant and not pushy. I test drove a few cars he sent me all the information I asked f The sales person I dealt with (Onder) was very knowledgeable pleasant and not pushy. I test drove a few cars he sent me all the information I asked for. I made my decision called and my car was ready for us when we got there. The sales manager (Neil) was very helpful as well. I would definitely recommend Northwest Hills dealership. All and all a great experience! More

Great experience Matt made this first car buying experience for my daughter the best it could be. From the moment we reached out he was extremely responsive and helpfu Matt made this first car buying experience for my daughter the best it could be. From the moment we reached out he was extremely responsive and helpful. The vehicle she wanted had very specific items and he located it quickly and kept us updated every step of the way. We would highly recommend Matt to anyone purchasing a vehicle. Best experience ever with a car dealership. Thank you Matt More

Matt is the man to see! Matt is just the kind of down-to-earth, No BS sales guy any dealer would be proud to have on their team. Matt goes out of his way to make sure you’re Matt is just the kind of down-to-earth, No BS sales guy any dealer would be proud to have on their team. Matt goes out of his way to make sure you’re happy with what you’re getting. This guy’s a huge asset to the Sullivan’s team and the only guy I’ll ever deal with for any future questions or purchases. More

Great experience start to finish One of the least stressful car purchase experiences. From beginning to end Matt was professional he listened to my needs and got me into the car I wan One of the least stressful car purchase experiences. From beginning to end Matt was professional he listened to my needs and got me into the car I wanted. More

Great Experience I would undoubtedly recommend this dealership to anyone looking for a new vehicle. In the past i have purchased my Jeep vehicles from Crowley, but the I would undoubtedly recommend this dealership to anyone looking for a new vehicle. In the past i have purchased my Jeep vehicles from Crowley, but the service at Northwest Hills is far superior. They are very knowledgeable about the vehicles they have/sell, and the staff, especially Matt, are attentive, and friendly to everyone who walks though the door. They cared more about me being happy with the vehicle I was purchasing than making money off me. Matt and Jeff made the process quick and easy. No complaints and I’ll definitely be purchasing my vehicles there in the future! More