Northwest Chrysler Jeep Dodge - Texas

HellKat My HellKat was at this place for a sensor replacement and was not fixed for 3 weeks, it would take an extra week to receive the part. At that point I My HellKat was at this place for a sensor replacement and was not fixed for 3 weeks, it would take an extra week to receive the part. At that point I asked for car to be towed to Tomball and they refuse so, they gave me my broken HellKat without trying to satisfy the customer. More

Worst dealership ever If you are buying from a distant place such as myself up here in dallas you will basically have to beg them to sell you a car...... my sales man has If you are buying from a distant place such as myself up here in dallas you will basically have to beg them to sell you a car...... my sales man has been very unprofessional and will not reply to my texts was told new car sales manager will call needless to say it's been 1 week. Honestly I feel hopeless. Update!!!!!!! They contacted me and told me everything was good to go payments where where I wanted it to be at drove from Dallas left at three in the morning with my two kids got to the dealership at 8:30 the car wasn't even clean or detailed I got all the paperwork and signed all the papers everything good to go handed over my keys to the trade and the salesman said what is this I said it's my keys to the trade and he said oh I thought we were doing the deal without the trade ............ the truck was 28k and final sale price 43k .....??????? Wtffffff 15.2 percent apr!!!!!?????? I have a 670 credit score and that what they got . The will try and screw your over . I drove that whole way just to deal with that . Sales person was Aaron Reyes..... most unprofessional confused individual. And on top of that never repliesssssssss. Do not buy from here!!!! Also the manager did absolutely nothing about it More

New 2500 Laramie I've bought 4 new vehicles in the past and this was the absolute best experience by far thanks to Internet salesman Michael Cruse and the northwest do I've bought 4 new vehicles in the past and this was the absolute best experience by far thanks to Internet salesman Michael Cruse and the northwest dodge team! More

Magnum My Magnum has been in the shop since December 2016. It sat for a couple of months, without contact, before receiving information that the service wr My Magnum has been in the shop since December 2016. It sat for a couple of months, without contact, before receiving information that the service writer was no longer there. Which left my vehicle in limbo. Than, after telling me the car was repaired and ready for pick, I was forced to return the vehicle because the repairs where not adequate, having to return the vehicle. It appears to me that the dealership has a problem with keeping service writers and/or techs. I picked the vehicle up last Thursday or Friday, only having to return within 5 minutes. Now, I don't know what's happening. I'm never kept up to date on what is going on. I've been having my car serviced and repair there since 2005. Glenn Price was my first and the longest serving service write with the most integrity. Since then, I've been bounced around. So, what's going on with my vehicle. This is not the first time I've had to contact the upstairs office regarding the service of my Magnum. I've been told by dozens of people that I've been too patient with Northwest Dodge and I should complain to Chrysler directly and move to another dealership, which there is one closer to my home. More

Great people I walked in without any intention of buying but the people were great I walked out with my dream jeep! All the way from sales to the delivery the peop I walked in without any intention of buying but the people were great I walked out with my dream jeep! All the way from sales to the delivery the people were great More

Professiona salesmen, no pressure, Great price! From the minute I walked into the dealership, I was greeted and treated with respect and I was never forced to buy. There were a couple of scratches o From the minute I walked into the dealership, I was greeted and treated with respect and I was never forced to buy. There were a couple of scratches on the vehicle that they gladly fixed. When I picked up the car, it was detailed and had a full tank of gas. Overall, a very positive experience. This is what earns business and will keep customers coming back. Thank you! More

Excellent experience Courteous and professional sales ream. Fair deal on my trade in and came down from the sticker $$. Quick, painless purchase. Travis was a bery frie Courteous and professional sales ream. Fair deal on my trade in and came down from the sticker $$. Quick, painless purchase. Travis was a bery friendly and accomodating salesman More

New truck buying experience Although the salesman Dusty was incredible, finance department was awful. If I were to ever purchase again I would request Dusty but be very selective Although the salesman Dusty was incredible, finance department was awful. If I were to ever purchase again I would request Dusty but be very selective if finance. More

Great service. Went in to buy a Ram Rebel and walked out with that and a 75th anniversary jeep. I will go back for my next vehicle. Went in to buy a Ram Rebel and walked out with that and a 75th anniversary jeep. I will go back for my next vehicle. More

I Got My Dream Car This team made things go so smoothly and made sure I got everything I wanted, for the best price. For options I wasn't sure of, they walked me throug This team made things go so smoothly and made sure I got everything I wanted, for the best price. For options I wasn't sure of, they walked me through and recommended what would look/be best. The outcome was so much better than expected and wasn't outside my price range. From beginning to end, Northwest made sure I was taken care of. More