Northwest Chrysler Jeep Dodge - Texas

Classic bait and switch Promised $18,100 for trade in but decreased it to $15,100. I was really disappointed and should have just walked away but that covered what I owed and Promised $18,100 for trade in but decreased it to $15,100. I was really disappointed and should have just walked away but that covered what I owed and I really do love my new truck so went through with the deal. Just love that I can let the dealership and others know they were not fooling anyone. I know I got screwed and you probably will to More

STAY AWAY! You will only gain disappointment and frustration Rude salesmen. But the service department is the real joke here. Multiple attempts for a simple repair. They will absolutely lie to you on the phone. Rude salesmen. But the service department is the real joke here. Multiple attempts for a simple repair. They will absolutely lie to you on the phone. I caught 2 technicians joy riding in my car driving it over 100 mph. Dealership said my word vs. theirs. Corporate does not "hear you." This place should be avoided at any cost. Service Mgr. worthless. Only makes excuses for employee incompetence. More

Great group of people Everyone I worked with had positive attitudes and were more than helpful. I have never had such an amazing experience buying a vehicle. They went abov Everyone I worked with had positive attitudes and were more than helpful. I have never had such an amazing experience buying a vehicle. They went above and beyond any other dealership I’ve been to. More

Great people to work with Salesman was very informative and helpful, got the price close to my number. Would strongly recommend these guys , they are definitely there to help y Salesman was very informative and helpful, got the price close to my number. Would strongly recommend these guys , they are definitely there to help you out. More

Excellent seevice Everyone there was very easy to deal with. My salesman Christian was straightforward and didn’t try to pressure me into a deal. I appreciate salesmen Everyone there was very easy to deal with. My salesman Christian was straightforward and didn’t try to pressure me into a deal. I appreciate salesmen that is “no nonsense” and is honest about the numbers, etc. I actually had a slightly better deal at another dealership, but they were so sleazy in their method of sales and handling a customers, I spent a little more at Northwest because I respected their team. Highly recommended. More

Disappointed Not happy. This is the third truck we have purchased from North West Dodge. But this recent experience was not good. We did purchase a 2017 Ram 1500. Not happy. This is the third truck we have purchased from North West Dodge. But this recent experience was not good. We did purchase a 2017 Ram 1500. We drove 50 miles to shop for a truck. After the deal we drove back home and by the time we got home the check engine light was on. 3 days later our sales guy did send someone to my job to pick up the truck and they provided a loaner, which was good. However when my truck was returned to me after 3 days, all my personal items I left in the truck were missing. I did call immediately, as well as several follow up calls to inquire about my missing items. I am not happy with this latest transaction, and most likely won’t return, nor will I refer anyone. Very disappointing. More

Awesome I had a excellent experience buying my car at northwest Jeep very good environment warm treat and nice place to buy a car, I had a very nice experienc I had a excellent experience buying my car at northwest Jeep very good environment warm treat and nice place to buy a car, I had a very nice experience More

Awesome staff who strive for excellence My salesperson Wells did an outstanding job showing me many vehicles on 3 different lots. He was very patient and cared about finding me a vehicle to My salesperson Wells did an outstanding job showing me many vehicles on 3 different lots. He was very patient and cared about finding me a vehicle to my liking. Northwest Dodge is the place to go if you are looking for honest staff who will go over and beyond to get you into the vehicle you love. From Wells in sales to David in financing one could not ask for better customer service. More

Sales lady Carol ! Our sales lady Carol always does an awesome job We will continue useing her ! NorthWest Dodge is always easy to work with. Very happy customers! Our sales lady Carol always does an awesome job We will continue useing her ! NorthWest Dodge is always easy to work with. Very happy customers! More

Jeep purchase Excellent experience Dealing with Tyler. After 35 years of buying vehicles Tyler Bagley is the best. Also, everything from management to finance, top Excellent experience Dealing with Tyler. After 35 years of buying vehicles Tyler Bagley is the best. Also, everything from management to finance, top notch. From driving in to driving out with a new Jeep everyone very friendly. More