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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,074 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,074 reviews
May 20, 2018
Grewa This was my first car buying and I can say the experience was great with John Navarro.we worked together to get the best deal. He’s truest someone wh This was my first car buying and I can say the experience was great with John Navarro.we worked together to get the best deal. He’s truest someone who cares for customers. The only issue I had was that I didn’t see my back bumper paint was omplety chipped off More
by Ray1990
Employees Worked With
John Navarro
May 07, 2018
Great experience Jeanna was who I originally talked to about the Jeep. She was quick to respond and very helpful. I came back Saturday to finalize all paperwork and Mo Jeanna was who I originally talked to about the Jeep. She was quick to respond and very helpful. I came back Saturday to finalize all paperwork and Mo finished me up. Very happy with both sales reps. Will definitely recommend people to buy from here More
by Dustie
Employees Worked With
Jeanna, Moises Avilla
March 26, 2018
Jeremy works hard for the customer Jeremy is new to the dealership so there was a bit of a learning curve, his enthusiasum was never wavering! I felt like he got me the best deal we cou Jeremy is new to the dealership so there was a bit of a learning curve, his enthusiasum was never wavering! I felt like he got me the best deal we could. The process in selecting a vehicle was easy as there was so much inventory available! Alex in finance was amazing and Lilly showed me all the features of my new vehicle. There was a bit of a wait for the vehicle to be cleaned up for delivery and they were busy. Overall satisfied with the dealership. Have also used the service department Grant was very helpful and listened to my concerns over a trailer hitch being installed. The instalation looks like the car came that was! Really great job! More
by Texnojo
Employees Worked With
Jeremy from sales and Lilly showed me all the features. Alex from finance and Grant from service dept.
March 05, 2018
2013 ram 3500 Richard Ramon (sales director) is a dishonest weasel (no disrespect to weasels) that said he doesn’t care about a bad review, bad part about it is tha Richard Ramon (sales director) is a dishonest weasel (no disrespect to weasels) that said he doesn’t care about a bad review, bad part about it is that he continues to be unprofessional, rude, disrespectful, and doesn’t care about you once he has your money. More
by Lemon RAM
Employees Worked With
Zeke Moreno, Richard Ramon
March 02, 2018
Northwest Dodge IS THE WORST NEVER go here for any reason. Rude, unprofessional, condescending. Service managers are terrible and blame other employees for mistakes. Brought Je NEVER go here for any reason. Rude, unprofessional, condescending. Service managers are terrible and blame other employees for mistakes. Brought Jeep in Feb 19, for a transmission issue, was given the run around for 2 weeks. I was told I would get a call in two days about what the car and the issue. I never got the call. I called 4-5 times during the 2 weeks to find out what the status was with my Jeep. I was not given a rental car and told that they would not give me one until they determined it was a transmission issue. Finally, Feb 28th, after speaking with Jennifer in service, I was told to come in March 1st at 3 pm to pick up vehicle. After getting a ride to the dealership and waiting, I was told by Kenneth Turner, that no one has worked on my car, my car is not ready and that Jennifer should never have told me that it would be ready. He continued to berate me and blame a minimum wage employee for the false information I received. He said that the car will be ready end of day, Friday and I could pick it up then. End of day, he kept reminding me. It was only then that I was offered a rental car,which I refused. In addition, when I asked him why my car has been sitting here since Feb 19th, he said "I have cars here since December still waiting to be worked on". What a worthless service department and dealership. There is no excuse for their petty behavior and lack of professionalism. More
by Rosie
Employees Worked With
KENNETH TURNER and JEFF KUITHE
February 26, 2018
Horrible salesman Marco Aguilar Marco Aguilar is a horrible, we arrived with a check ready to leave with the vehicle and yet it took me over an hour to speak to him. Marco Aguilar is a horrible, we arrived with a check ready to leave with the vehicle and yet it took me over an hour to speak to him. More
by DAVID1982
Employees Worked With
Marco Aguilar
February 23, 2018
Not Happy with purchase Bought a 2014 Ram LoneStar Edition in October of 2017. On the 15th of February 2018 had to have truck towed due to over heating. As of the 23rd of Fe Bought a 2014 Ram LoneStar Edition in October of 2017. On the 15th of February 2018 had to have truck towed due to over heating. As of the 23rd of February 2018 they still have not found out why the truck was over heating. This is the 4th vehicle that my wife and I have purchased from this dealer. I just hope they can make good on this purchase if they can't fix it. Nate Shaw was very helpful in getting us a loner car when know one else would. I will be very careful when making my next purchase and not sure if it will be from Northwest Dodge. More
by wildcard3
Employees Worked With
Nate Shaw, Pete Ramirez, Greg Trevino
February 15, 2018
NO SPARE TIRE OM JAN. 10 2018 I DISCOVERED MY DODGE PRO MASTER VAN HAD NO SPARE TIRE OR JACK I PURCHASED IT IN JUNE 6 2017, ON JAN. 10 2018 I WENT TO NORTHWEST AND OM JAN. 10 2018 I DISCOVERED MY DODGE PRO MASTER VAN HAD NO SPARE TIRE OR JACK I PURCHASED IT IN JUNE 6 2017, ON JAN. 10 2018 I WENT TO NORTHWEST AND TALKED TO KEN BAKER FLEET MGR. HE GAVE ME HIS CELL # . I CALLED HIM EVERY DAY FOR A WEEK HIS RESPONCE WAS I WILL CALL YOU BACK I PROMISE, NEVER DID. TODAY IS 2-14-2018. I WOULD HAVE NEVER PURCHASED THE VAN IF I KNEW. **************************** BEWARE OF THIS DEALERSHIP ************************************* More
by patrick collins
Employees Worked With
Hector Morphin
February 02, 2018
JOHN NAVARRO Thank you! Thank you for your amazing customer service. Thank you for helping me find exactly what I was looking for. I will definitely referred you more custome Thank you for your amazing customer service. Thank you for helping me find exactly what I was looking for. I will definitely referred you more customers. More
by Kells02
Employees Worked With
John Navarro
January 30, 2018
Fast and easy transaction It was a really good experience to work with this dealer the sales person John Navarro was really friendly and clear about the deal we had to negotiat It was a really good experience to work with this dealer the sales person John Navarro was really friendly and clear about the deal we had to negotiate the price for about an hour but we finally agree in a great deal. The car is awesome so I can tell it was a great experience. More
by Fer Bettle
Employees Worked With
John Navarro , David Montoya
