Northtowne Volkswagen, Hyundai, Mazda

I am a very dissatisfied customer and the customer service your dealership provides is very unsatisfactory. I had been having a problem with my 2014 Hyundai Sonata not starting an and the customer service your dealership provides is very unsatisfactory. I had been having a problem with my 2014 Hyundai Sonata not starting and I have had it for a little over a year. I made an apt. and drop my car off the night before the apt. Aron had called me that Friday morning and informed me that the service had been completed on my car and I could come pick it up. I was surprised that they were done so quickly with my car so I made arrangement for someone to drop me off to pick up my car instead of dropping me off at work. When I got there Aron explained to me that they just replaced the battery in the key remote and it works just fine. So while I was paying for the battery they replaced Aron went to get my car so I could leave. I waited outside for awhile waiting for my car and checking the time on my watch since I was already late for work. Finally Aron came up to me and stated he could not get the car started and he was going to have the tech take a look at it and if I mind waiting. I had no choice but to wait because I was dropped off. After about an hour Aron comes up to me and explains that there is a bulletin out about cars like mine not starting and they have to replace a shift part. But of course that is a part he has to order and it won't be there until Monday. At this point I'm upset because I feel like they just assumed that replacing the battery would fix the problem with my car without checking the bulletins to begin with. Then he asked did I want to leave the car with them or bring it back on Monday. I then explained to him that I was dropped off and did not have a way to work plus I would need a car for the weekend due to my children having activities. At which point he was like I could go ahead and take the car. I was like what about the fact of it not starting? He then asked what have I been doing? I explained that the car would eventually start but it was unpredictable as far as how long I would have to wait because it has been between 15-30 mins before it would start again. At which point he was like it was up to me. I was thinking they would offer me a loaner car for my inconvenience. But I was like I have to get to work so I guess I will take it and Aron was like great I will see you on Monday and he was sorry. So again I dropped the car off on Sunday night after a weekend long stress of dealing with my car not starting from time to time and being very frustrated and embarrassed by my children being late to their games because my car would not start. Aron had called and left me a message around mid morning on Monday that my car was done and I could come pick it up. I wasn't able to pick it up before they closed so I ran by to pick up the key. At that time Aron was not there but one of the tech went to go get the car so when I came back later I could pick it up and it wouldn't be locked behind the gate. It took the tech over 30 mins to find my car. Again I'm very upset because I'm trying to get my kids picked up from daycare and to practice. I'm having to wait for him to find my car so I can have my key. The tech even called Aron at home to see where my car was. He finally located my car and I left and returned later that night to pick up my car only to have to be forced to leave it there again because yet again it would not start. So at this point I'm beyond upset with the service I have been getting. When Aron contacted me the next morning he stated there was another bulletin out there and that they now needed to replace the sensory on the transmission. I told him I don't understand why you would not check all the bulletins and recalls why you have my car there all day. He said he was sorry and that he would call me when it was done. He did call late Monday saying that the car was done but that he wanted to keep it until Tuesday to make sure everything was complete. Again this whole situation is a big pain for me because I am a mother of 7 children and I also work. My kids are involved in sports and have something going on every night of the week. So the fact that I don't have a car and I have to find a way for them to get to their activities and me to work is very frustrating. At no point again was I offered anything for my inconvenience. When I was finally able to pick up my car Tuesday evening. Again I was very upset because while waiting for the tech to bring the car to me someone almost hit my car while the tech was driving it in the car lot. On top of that to see that after all this and my car basically sitting on the lot all day that they couldn't even take the time to at least wash my car. After all of this the only thing that I was offered was a free oil change. Which I have a maintenance agreement so I already get that for free. So they get no stars from me because they know nothing about customer service as you can see the quality of work is terrible, i don't see where they were friendly at any point during this whole situation I felt like they were basically blowing me off. I guess I could give some type of stars for the price since it was free but I won't. All I can say is if I have another option for having service done on my car I will be using another company instead. More

Honest and will work with you by listening Ask for Lauren. Low key, honest and will work with you by listening. I would have gone to more places, but she worked and things worked out better tha Ask for Lauren. Low key, honest and will work with you by listening. I would have gone to more places, but she worked and things worked out better than my original ideas. More

Elantra purchased for my daughter My wife and I both thought Matt did a great job. Really nice. No pressure. Was able to answer all our questions and get us the price we felt comfortab My wife and I both thought Matt did a great job. Really nice. No pressure. Was able to answer all our questions and get us the price we felt comfortable with. The finance process with Mr. Breavers went smoothly also and took less time than I'm accustomed to when buying a car. Great job guys! More

Randy Great place to buy a vehicle. Everything went well and smooth. Salesman was great no pressure everything very well explained knew exactly what to expe Great place to buy a vehicle. Everything went well and smooth. Salesman was great no pressure everything very well explained knew exactly what to expect after ownership of vehicle. More

Unexpected Good Deal on New Car I wasn't in the market to buy a car, but rather get my car fixed that I was currently driving. Joe (Domino) showed me that I could buy a new vehicle a I wasn't in the market to buy a car, but rather get my car fixed that I was currently driving. Joe (Domino) showed me that I could buy a new vehicle at the same price that I was paying for my used car (I was about to run out of warranty on the older car). I am a loyalty customer (this is my second purchase with Northtowne). Northtowne let me test drive a car over the weekend which really helped me keep my business with them and purchase this new vehicle. I'm very pleased with their professionalism and ease of purchasing vehicles. I will probably return for service and future purchases! More

Great Thank you I love the car the service was great this is my second car purchased from this exact same dealership I will definitely buy another car from Thank you I love the car the service was great this is my second car purchased from this exact same dealership I will definitely buy another car from this dealership thank u again More

A very satisifed female customer. refer to my review above .I am completely satisfied and happy with my salesperson , and all the employees . Always feel welcomed as to any questions refer to my review above .I am completely satisfied and happy with my salesperson , and all the employees . Always feel welcomed as to any questions I may have. I feel my business was appreciated and I was treated as such. All the employees treat me with professionalism. Also, everyone is very friendly. More

Thanks Chris Pullen My current lease was coming to an end and I had started researching online for something new. Chris Pullen answered all my questions about my option My current lease was coming to an end and I had started researching online for something new. Chris Pullen answered all my questions about my options (buying or leasing again). I had in mind the Elantra GT because it's so cute! I ended up leasing the Elantra GT. Great experience. More

Great first experience I had a great experience with Northtowne Hyundai for my first dealership car buying experience. I was pretty nervous and it took a couple weeks but o I had a great experience with Northtowne Hyundai for my first dealership car buying experience. I was pretty nervous and it took a couple weeks but our salesman Matt was very very patient and helpful with test drives and questions. The buying process went very smooth and the finance manager was great with getting me a good deal and even staying late with Matt to get the papers done. After it was bought Matt even sat in the car and went over the XM radio and asked if I had anymore questions. Real professional guys and I will recommend them to anyone and will definitely consider them for a future vehicle purchase. Matt said if I was happy he was happy. I am extremely happy. If your looking for a Hyundai go see Matt! More

Dealership sales and service are PAR EXCELLENCE!! Having sold my 2006 Azera, I was considering buying a Genesis sedan. Also I was very interested in a new hybrid. Bob Smith was my salesman and he was Having sold my 2006 Azera, I was considering buying a Genesis sedan. Also I was very interested in a new hybrid. Bob Smith was my salesman and he was very knowledgeable and helpful as well as patient. Bob was low key and not "pushy" in any way. Sal Termini(sales manager) was also very helpful. My wife and I decided to not only purchase a new Sonata hybrid but also to lease a second Sonata. Christiaan Beavers in finance was very helpful as was Tim Manning in lease negotiation. I also would add that Phil Giglio in service dept has always taken care of getting any needed service done promptly and conveniently for me. More