Northtown Subaru
Amherst, NY
Filter Reviews by Keyword
By Type
782 Reviews of Northtown Subaru
Jim is fantastic. He goes above and beyond to make sure my family gets everything we need. He definitely takes the dread out of vehicle shopping. He goes above and beyond to make sure my family gets everything we need. He definitely takes the dread out of vehicle shopping. More
Between the sales and the service, nothing changed in the quality experience that I received at this dealership. Highly recommended for anyone who needs a new vehicle or a repair. quality experience that I received at this dealership. Highly recommended for anyone who needs a new vehicle or a repair. More
My experience was extremely positive! !! Frankie was very knowledgeable and professional while at the same time he made the whole experience very comfortable for me. !! Frankie was very knowledgeable and professional while at the same time he made the whole experience very comfortable for me. More
We had a great experience. We felt no pressure to buy and everyone was extremely pleasant and helpful. All staff made buying our car as easy as possible. We felt no pressure to buy and everyone was extremely pleasant and helpful. All staff made buying our car as easy as possible. More
I recently leased my 5th Subaru from Northtown. My experience has always been great and the employees always ready to step up and take care of any needs I may have. I love my Subaru Impreza and Nor My experience has always been great and the employees always ready to step up and take care of any needs I may have. I love my Subaru Impreza and Northtown. More
Kevin Perchan is the best. I have now leased 2 Foresters from him & he is always kind & considerate & works hard for me. This is my 5th Subaru from Northtown. I would never go I have now leased 2 Foresters from him & he is always kind & considerate & works hard for me. This is my 5th Subaru from Northtown. I would never go anywhere else. Thank you. More
I took my 2014 Forester to this dealer for an oil change and check up. I asked them to check the battery and clean the cable links blue powdered residue around it. I have serviced my car here since I purch and check up. I asked them to check the battery and clean the cable links blue powdered residue around it. I have serviced my car here since I purchased it new in 2013. When I was given the assessment of the check by Khoron, my service rep.he said the battery is not holding the charge. I decided to have a new one put in. When my car was ready, I paid the invoice for oil change & new battery. WhenI went to my car I took a Look under my hood and noticed my old battery was still in?? I brought this to Khoron’s attention and he was very helpful and drove the car back to the service garage to have the new battery installed. If I hadn’t checked I would have left with my old battery after paying for a new one. There was a communication breakdown between the service rep and service. There should have been a photo of the old battery removed and the new one installed. Also, the battery connectors still had that blue powder residue around them, not cleaned well as asked. My trust began to waiver after all these years. I voiced my concern to the Service Manager on duty that day, Jeremy Clark, who apologized for the mix up and will compensate at my next service in October for inspection. This is not the usual service I have gotten all these years. A customer shouldn’t have to check if the work is done as requested. Please look into this for future. Thank you. More


