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Northtown Subaru

Amherst, NY

4.9
828 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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828 Reviews of Northtown Subaru

October 06, 2026

Aubrey was extremely accommodating to us. She swapped out a small loaner car for a larger one as our car was in service. We had a camping trip planned at the time of service. Hang on to her! More

by Tremax58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Oct 07, 2026 -

Northtown Subaru responded

Reviews like this make our day! We're thrilled Aubrey provided such accommodating service to ensure your camping trip went smoothly. Thank you for choosing Northtown Subaru! Safe travels and we can't wait to see you again!

October 05, 2026

There was a mix-up in our service appt to have body side moldings installed on our 2026 Subaru Outback Limited. GABRIEL NEUMANN was our service advisor. He did an outstanding job fitting us in and getting More

by maryjotomkins54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Neumann
Oct 05, 2026 -

Northtown Subaru responded

Thank you for your kind words, Mary! We're glad Gabriel could get everything sorted for you promptly. Thanks for choosing Northtown Subaru, safe travels!

October 05, 2026

I took my car in for service on Friday, October 2. I found the staff very helpful and informative. I also felt totally informed as to what was being serviced with my car and the progress through the a More

by triciabraun2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 05, 2026 -

Northtown Subaru responded

We are delighted to hear this feedback and we appreciate your recommendation! Thank you for choosing Northtown Subaru and sharing your experience with our team!

October 01, 2026

Aubrey and Jasmine both made it a painless experience. In and out with no issues. More

by j.atlikhani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey and Jasmine
Oct 01, 2026 -

Northtown Subaru responded

Your five-star rating made our day! We can't wait to welcome you back! - Northtown Subaru

September 25, 2026

Easy to schedule appt, quick & easy checkin, timely service, waited onsite, checkout was efficient and back about my day More

by Lisa B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri
Sep 28, 2026 -

Northtown Subaru responded

Hi Lisa, we're glad you had a seamless experience at Northtown Subaru! We appreciate your feedback and look forward to serving you again. Safe travels!

September 25, 2026

Easy scheduling appointment for service. My car was serviced on time and was done quicker then I expected. Sherri was friendly and efficient. She took care of an oil change/rotation left f More

by Larry0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri
Sep 28, 2026 -

Northtown Subaru responded

Hi Larry, we're glad to hear Sherri provided such efficient and friendly service at Northtown Subaru. We appreciate your feedback and look forward to serving you again!

September 23, 2026

Excellent and fast service! My service advisor Sherrie was professional, polite, and kept me updated the whole time. The maintenance was done quicker than expected, and my car r More

by xbliu0522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Sep 23, 2026 -

Northtown Subaru responded

We're glad to hear Sherrie provided excellent support at Northtown Subaru. Safe travels, and we look forward to assisting you again.

September 22, 2026

Andy was knowledgeable about the services my vehicle needed and helped me coordinate transportation while the vehicle was being services. More

by metobias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stewart
Sep 23, 2026 -

Northtown Subaru responded

Thank you for choosing Northtown Subaru and sharing your experience! We’re pleased to hear Andy took such good care of you. We hope to welcome you back next time!

September 20, 2026

They were very helpful and patient explaining all of my options for a first time lease versus purchasing the car. More

by chrisfrombuffalo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Mednick, Michael Ahern
Sep 21, 2026 -

Northtown Subaru responded

Chris, we're glad to hear you had a helpful and informative experience! Thank you for choosing Northtown Subaru and for sharing your feedback.

September 17, 2026

My service attendant was Bob(Robert). He went out of his way to help me with several additional problems (phone,screen) I had.even though the dealership was very busy at the time. Also wh More

by george.riscile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Sep 18, 2026 -

Northtown Subaru responded

George, we are grateful to hear you are satisfied with the care you received from our team! Thank you for choosing Northtown Subaru and for sharing your support of Bob's service.

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