Northside Lexus

As usual, great customer service - accommodating, helpful, friendly people who go out of their way to make your experience as painless as possible. They were efficient, respectful of my time, couldn helpful, friendly people who go out of their way to make your experience as painless as possible. They were efficient, respectful of my time, couldn't have been any better! More

I always get great service and a wonderful experience each time I visit Northside Lexus. Everyone is so helpful and polite. It is very refreshing to have a service experience of this caliber in todays each time I visit Northside Lexus. Everyone is so helpful and polite. It is very refreshing to have a service experience of this caliber in todays world. My husband loves to tell other people that I love my service appointments because I love being treated like royalty ! Thank You, Ann Crawford More

From drop off to pickup, the service was top notch. Anita Buckmaster answered all of my questions. She took detailed notes about some body work that needed tending. It was done to perfection. Thank y Anita Buckmaster answered all of my questions. She took detailed notes about some body work that needed tending. It was done to perfection. Thank you!! More

I walked into the service area and right away Pete said, "Hello, Mrs. Munn." I was amazed he remembered me by name! He is such an asset to Lexus Northside. Dorothy is my service representative and was ve "Hello, Mrs. Munn." I was amazed he remembered me by name! He is such an asset to Lexus Northside. Dorothy is my service representative and was very nice. I waited for my car which did not take very long. I went to the front desk to checkout and asked a question. The young lady, (I did not see a name tag), went so far as to print out my answer. To take time to do that is very exceptional instead of telling me to talk to Dorothy or someone else. More

Your service and friendliness of staff is good; the invoice prices are sometimes astronomical; my wait time recently with an advisor, other than my own) was an unacceptable 50 minutes…this area needs i invoice prices are sometimes astronomical; my wait time recently with an advisor, other than my own) was an unacceptable 50 minutes…this area needs improvement!! I don't give high marks unless I feel it warrants it. In this case, I don't feel it does. Also, as far as the rating the service experience was neither Poor nor Excellent I feel another category should be included, which is "average." I clicked on Excellent as it was most certainly not Poor. Perhaps adding an "Average" category might make more people respond to your questionnaire. I almost didn't fill it out but in this instance chose to fill it out for this very reason. Thank you. More

Was met promptly by check-in representative at driveway. Overall, check-in process on driveway entrance and at service desk was rapid and efficient. I particularly like the on-line check-in process that al Overall, check-in process on driveway entrance and at service desk was rapid and efficient. I particularly like the on-line check-in process that allows me to pick a schedule that best fits my calendar and allows me to pre-register any special mechanical concerns. The service experience met all my requirements -- complete and performed to high quality. Nice touch to include a car wash as well! We have had a number of Lexus vehicles and have always had excellent results. I have NO concern that the service will include "extra and unnecessary" repairs that some unscrupulous shops attempt to foist off on customers -- with a specific target on women. Lexus is very sensitive and responsive to its female customers from the purchase experience through to all service visits. Well done, Lexus!! More

I have always had quick and courteous service with this dealership and have been a constant customer since 2004. It was the service I received that sold me on the Lexus brand, and I am now on my third Lex dealership and have been a constant customer since 2004. It was the service I received that sold me on the Lexus brand, and I am now on my third Lexus. More

Driver was two hours late picking up car. Nobody answered phone in service department. Driver was an hour late the next day redelivering the car. $20 was stolen out of the center console of the ca answered phone in service department. Driver was an hour late the next day redelivering the car. $20 was stolen out of the center console of the car. Very disappointing first experience as a $90,000 new car buyer from this dealership. Doesn't bode well for a return purchase. More

Great overall experience. Gave me a loaner while I waited and called me sooner that I expected. Great cookies on the front desk. I gave quality of work excellent because I expect that it is. I waited and called me sooner that I expected. Great cookies on the front desk. I gave quality of work excellent because I expect that it is. I guess that could change if I find something different. More

I can't pretend to know all the fine service employees' names as I checked in with 2or 3 people; and when I picked up my car from service I dealt with 2 or 3 other people. I am impressed with N employees' names as I checked in with 2or 3 people; and when I picked up my car from service I dealt with 2 or 3 other people. I am impressed with Northside Lexus service as the work is done well and on time (I am given a "loner," which helps my understanding of "time.") Also impressed by all the folks involved.........from when I bring in the car to the servicing process to followup calls "if required" to my exit upon pickup. Everyone, everyone is SO polite and helpful. David Bodkin More