North Shore Mazda

This dealer is not good for international people. It has been 25 days and i haven't got my car. They first got the down payment done by me and didn't told me, before down payment, that what documents will b been 25 days and i haven't got my car. They first got the down payment done by me and didn't told me, before down payment, that what documents will be required. Now every week they need some documents, and it takes time to arrange those. I wanted car to face bad weather of Boston, and i dont have it. As i work very far from Boston, commuting without car is just killing me daily. My friend, same international status as of me, got the mazda car in 3 days with another dealer, and with me its 25 days and going more and more. I did a big big mistake in life going to this dealer. the worst thing is their customer service. I sent various email and didn't get any reply. When i call, they are always at voicemail, or just talk for a sec and cut the call. I dont know what to do now.. I am just very much frustrated, cancelling the deal will affect my down payment More

Went to this dealership because they had a used car I was interested in... The vehicle was in near perfect condition (exceeding my expectations) and was delivery-ready. Took the entire family for a test rid interested in... The vehicle was in near perfect condition (exceeding my expectations) and was delivery-ready. Took the entire family for a test ride and negotiated quickly to get the deal done. They met my expectations on trade and new vehicle price. The facility was perfectly clean, the staff was beyond friendly and my salesman (Albert) was a gentleman to me and my family (which counts big time!). Also, the financing was simple and we left in our new ride. So thank you Ira and especially Albert for making a difficult process pretty easy. More

I purchased a 2012 Mazda3 from Ira and Al was my salesman. My family has done business with Ira Mazda for a few years now and have never had any problems. They have always been polite and cheerful a salesman. My family has done business with Ira Mazda for a few years now and have never had any problems. They have always been polite and cheerful and more than willing to go out of their way to help the customer in anyway. I gave the overall experience just OK because of the long and tedious process that I had to go through to get my car: I picked out the car, got the details (price, down payment) all worked out in the same day. The model I wanted was not on the lot, so they worked out a deal with another dealer in the area. They went and picked it up, called me so I could go work out the financing and whatnot. This was Thursday. Once all the paperwork had been filled out, signed and it was "payed for" (financed), they told me "sorry, you can't have your car tonight or tomorrow because we left the title at the other dealership." They did, however, give me a FREE rental car to use in the absence of my real car. So, being a reasonable person, I figured they would send someone down to get it, and I would have it Monday, Tuesday at the latest because of the holiday. Nope. Friday. The title had to have been mailed snail mail and they didn't get it until the next Thursday. I didn't end up picking up my new baby until Friday night because I wanted a specialty plate and they had to go to the registry (which I am extremely grateful for.) To add insult to injury, they gave me the keys to it when I had financed it, so it was like dangling a carrot in front of a horse. Honestly, if I hadn't done all the paperwork for it and needed a car so badly (my Mazda got totaled), I would have walked. However: Al Blank was fantastic as a salesman and we will continue to do business with Ira, despite this slip up. He was extremely helpful when it came to the insurance questions and very knowledgeable about everything. Nice, personable guy and myself and my family look forward to doing business with Ira and Al in the future. Also, I got two free oil changes out of it. More

Albert and the team at Ira Mazda are the best around. This is the second car I've purchase there and each time the experience has been great. They are the opposite of what most people think of what are c This is the second car I've purchase there and each time the experience has been great. They are the opposite of what most people think of what are car salesman is. There was no hard sell, they didn't try in put me in a car that I didn't need or want. I ended up with a car that I loved at a price that was fair to both parties. I would recommend to anyone looking for a car to go to IRA Mazda.The cars are great and the service is fantastic. More

I was there for about half an hour and wanted to test drive a few Mazda 3s but they salesman didn't feel like really selling to me. He didn't see me as a customer worth his time and when I told him that drive a few Mazda 3s but they salesman didn't feel like really selling to me. He didn't see me as a customer worth his time and when I told him that I was interested in a vehicle he did not seem interested in selling to me. We went over the financing and haggled over the price for a little. I got approved for some good financing and we settled on a price and the salesman was still disinterested, I asked him if he was alright and he responded fine and when I asked him why he didn't seem excited for the sale he was defensive. I decided that if he was like this now I didn't feel like buying from him. I thanked him and left. This was the oddest car buying experience I have had, very anti climatic. More

My experience at Ira Mazda was great! I am a recent college graduate and the idea of buying a car and haggling with a dealer was daunting. The salesperson i worked with Al made the whole process easy a college graduate and the idea of buying a car and haggling with a dealer was daunting. The salesperson i worked with Al made the whole process easy and comfortable. He was funny, charismatic and i never felt pressured. This is the type of guy you invite to your family party for a good laugh! When working with Fred, the finance manager i also got the feeling of being around trustworthy individuals who want to help you out. Also, a funny guy. I would highly recommend this dealership and working with specifically these dealers to anyone! More

Al was such a helpful salesperson. I walked in not knowing what car would be best for my son witch is a first time driver. Al explained every thing about all the vehicles but told me which car is best knowing what car would be best for my son witch is a first time driver. Al explained every thing about all the vehicles but told me which car is best for a teenager. First car that he showed me, I loved it and show to my son. My son was agree that this car will be good for him. The price was great something i was looking to spend in the beginning.I will recommend this dealership and Al to all my friends. More

After having the worst experience with the Liberty Mazda in Wakefield, I went to IRA Mazda in Danvers and within literally 2 hours, these guys gave me more $$ for my trade in, a much better rate and price f in Wakefield, I went to IRA Mazda in Danvers and within literally 2 hours, these guys gave me more $$ for my trade in, a much better rate and price for my 2011 Mazda, and the most absolute professionalism! I would definitely go back to these dealership. I received follow up calls from John, Eric had a print out of all the email conversations we had, Fred is probably the best Finance director I have worked with since my car buying process started six months ago, and Jason was direct, informative, kind. It really was awesome doing business with IRA Mazda in Danvers. More

I decided it was time to trade in my old Mazda3 for a new model, and Ira Mazda was my first and only stop! Al made my experience fun & easy, & was extremely informative and accommodating. He went above and b model, and Ira Mazda was my first and only stop! Al made my experience fun & easy, & was extremely informative and accommodating. He went above and beyond to ensure I got the best value, pointing out which necessities would be most suitable for my needs. Not to mention Al hit it off great with my mom and my loud Italian uncle, he even got a tray of stuffed peppers out of the deal! :) More

I just wanted to recommend Jason at Ira Mazda. Although I decided to purchase a different type of vehicle from a different dealer, Jason spent a great amount of time with me and was very friendly and helpful decided to purchase a different type of vehicle from a different dealer, Jason spent a great amount of time with me and was very friendly and helpful! If a Mazda product is in my future I will be back! More