North Shore Mazda

CPO Purchase - lied about previous owner The service and care was excellent at the beginning of the process. The team was not as pushy as most car dealerships, and my wife and I felt as thoug The service and care was excellent at the beginning of the process. The team was not as pushy as most car dealerships, and my wife and I felt as though we were able to make our own decision without being backed into a corner. Dominque and the rest of the team were able to answer all of our questions and seemed to be honest throughout the process. However, when we asked about the previous owner of the CPO vehicle we were interested in, we were told that they didn't know for certain, but they thought it was a regional sales manager who leased the car and traveled between 2 or 3 locations across the country. Seemed reasonable, given the 16k miles put on the vehicle in one year. After getting home with the vehicle, we noticed the key ring actually appeared to be a rental car. We asked whether the vehicle was actually a rental car or not, and were then told "yes, all the CPO vehicles are rental cars". That is 100% not what we were told during the purchasing process. Instead, we were given the runaround about the vehicle being leased by a regional sales manager. Had we known the car was a rental, my wife and I would have absolutely reconsidered the purchase. We feel as though we were blatantly lied to for no reason. Love the vehicle so far, but watch out if you're buying a CPO because apparently they are all rental cars. More

New Lease Highly recommend North Shore Mazda, have been using them for years. I can not thank Zoe Ventre enough on helping me get into my new lease. and reac Highly recommend North Shore Mazda, have been using them for years. I can not thank Zoe Ventre enough on helping me get into my new lease. and reaching out to me by email. Thanks again Zoe More

Amazing Dealership! Dominique was an absolute blast, and got me into a car I love at a great price! An absolutely pressure free environment, and great customer service! Dominique was an absolute blast, and got me into a car I love at a great price! An absolutely pressure free environment, and great customer service! More

Dominique has been fantastic so attentive, friendly and professional. She has made the car shopping experience effortless and enjoyable. The environment at North Shore Mazda is great. Would highly rec professional. She has made the car shopping experience effortless and enjoyable. The environment at North Shore Mazda is great. Would highly recommend. Thank you! More

Well cared for in our shopping expereince My wife and I spent two weekends shopping for a new family car. The first to identify the make and model we preferred and the second determining the s My wife and I spent two weekends shopping for a new family car. The first to identify the make and model we preferred and the second determining the specific vehicle we wanted to purchase.  We did our research ahead of time and felt that we had a pretty good understanding of where or preferences would fall as we made the change from a sedan to an SUV. For us, the Mazda CX-5 stood out from the others we were interested in. (you can read the blogs and watch the review videos to make your shortlist).  The entire experience at Northshore Mazda was a pleasant one.  It was easy for us to book a test drive online, Bill created a short video of the specific vehicle we were looking at so we knew ahead of time what the features were for the trim level.  When we arrived the dealership was very welcoming and comfortable.   We worked with Duarte Bettencourt both weekends we were doing our shopping.  He did a great job showing us around the vehicle and pointing out the features.  His test drive procedure was the best we experienced while we did our comparison shopping.  He explained where we would go on the drive so we had a sense of where we would be going and he gave directions at appropriate times.  He also did a great job pointing out features when they were applicable to the driving situation.   Duarte made us well cared for all the way through our purchasing experience.  He asked us what was important to us, he was not pushy, he followed up at appropriate intervals, and he worked with our schedule to make the purchase happen including helping us to connect our phones to the car as the dealership was closing. Duarte and the rest of the team at North Shore Mazda were a pleasure to work with through our entire car shopping experience. More

Dominique was very helpful. Usually, buying a new car can be overwhelming but she made the process feel easy and she was attentive to my questions and concerns. My experience with her definitely helped seal be overwhelming but she made the process feel easy and she was attentive to my questions and concerns. My experience with her definitely helped seal the deal in purchasing my new car at North Shore Mazda. More

I would give a hundred stars if I could. I want to, from the bottom of my heart, thank every single person who works here. Difficult situation after difficult situation, I ended up here. Amazing people made the bottom of my heart, thank every single person who works here. Difficult situation after difficult situation, I ended up here. Amazing people made a miracle happen and I couldn't be happier. Lifelong North Shore Mazda fan and supporter right here. Thank you Dan, Brian, George, Rich, Victor and Duarte. You did more for me than you could ever know. More

Outstanding! Eric reaffirmed why we continue to be long-time Mazda customers. We looked at different models and purchased the CX-30 in one morning. Eric was very Eric reaffirmed why we continue to be long-time Mazda customers. We looked at different models and purchased the CX-30 in one morning. Eric was very helpful in explaining its features and test driving the car. We will definitely meet with him again when we replace our second Mazda (also 11-years old!). More

We stopped at three dealerships this weekend to test drive some small to midsize SUVs to help us determine which vehicle would be right for us. Our best experience was at North Shore Mazda with Duarte. drive some small to midsize SUVs to help us determine which vehicle would be right for us. Our best experience was at North Shore Mazda with Duarte. He was informative, friendly, and didn’t put any pressure on us. The CX-5 is now high in our list and we very well may be back! More