North Freeway Hyundai

Service Department is the worst. Bought a 2021 Santa Fe Calligraphy three months ago that has had a rattle in the dash from day one and that developed an oil leak about a week ago. BTW, this is Hyundai’s Calligraphy three months ago that has had a rattle in the dash from day one and that developed an oil leak about a week ago. BTW, this is Hyundai’s top of the line Santa Fe, that has a list price of ~$45,000 and is currently selling above list. I live about an hour away from the dealership and since they don’t give loaners, it was a royal pain to coordinate getting my car down there. When I dropped the car off, I told the service tech that the rattle was intermittent and said it would stop when I pressed on the instrument cluster frame, so they knew exactly where the rattle was coming from. Took my car in on Monday, then on Thursday I called to see when it was going to be ready and was told it was ready (I guess they were waiting for me to call to let me know the car was supposed to be ready). Because incompetence just seems to be common in this country today, I made sure to ask if they fixed the rattle in the dash. Did they fix the rattle? Of course not. They said they couldn’t duplicate the rattle. This, despite the fact that I told them it was intermittent and pointed out exactly where the rattle was coming from. Friday morning, the service tech left a message saying they couldn’t find the rattle and basically weren’t going to do anything. I spoke to Brandon, the Service Manager, who assured me that he, or someone else, would call me back in a couple of hours. Nine hours later at 5PM, I still had not heard back from him, or anyone else, so I called the Service Department and was put on hold for ten minutes, then transferred to someone’s voicemail. I called back two more times and was hung up on after the phone rang a dozen times. More

I have been a VERY satisfied customer of North Freeway Hyundai for over 17 years now and we just bought our 7th vehicle from them ( a Mercedes Benz SL63). We always get OUTSTANDING service, wether its o Hyundai for over 17 years now and we just bought our 7th vehicle from them ( a Mercedes Benz SL63). We always get OUTSTANDING service, wether its on a new Hyundai ( we currently own 3) or a used car from North Freeway Hyundai. In todays world of high pressure, so-so knowledgeable dealers, the North Freeway Hyundai team stands out as head and shoulders above the rest - from sales, to finance, to their title department, to service. I think the track record of how many vehicles my family and our friends have bought from them over the years speaks volumes about their honesty and integrity. Its always a pleasure to do business with these guys !! And yes, I know we will be back ! More

During our time at North Freeway Hyundai we had the distinct pleasure of dealing with Justin. He was very professional and knowledgeable. He made this sale possible. He deserve commendation. Thank distinct pleasure of dealing with Justin. He was very professional and knowledgeable. He made this sale possible. He deserve commendation. Thanks again to Justin Keeney More

Great Experiences to get my car, Tucson 2022. Tony helped me a lot what's the benefit of buying this car comparing others using his experiences of dealership. Mike helped me a lot to check my credit and fini me a lot what's the benefit of buying this car comparing others using his experiences of dealership. Mike helped me a lot to check my credit and finish docs. Thanks Guys !! I hope there's another chance if I have for the next, I'll definitely go for them. More

I bought a 2021 Sonata (demo). The price discount alone exceeded my expectations but along with the very low interest rate, it kept me with a note that I was very comfortable with and a down payment wasn't exceeded my expectations but along with the very low interest rate, it kept me with a note that I was very comfortable with and a down payment wasn't necessary to meet my vehicle acquisition objective. Thanks to JB, John Lewis, Mike and the owner for making this a great experience. Kirk Ward Sr. More

I must say the service department sure lacks proper training in handling special situations. I took my 2020 Palisade in there Tuesday morning to get my Auto Butler reapplication and my tire pressure se training in handling special situations. I took my 2020 Palisade in there Tuesday morning to get my Auto Butler reapplication and my tire pressure sensors checked because they were not working. The next day they said that there is a 70 page instructions on this issue and they will not have it done by the end of the day. The next day they put me in a loaner in the am and said it should be ready later in the day. Slose to closing I called and they said they were only on step 14 of the instructions and will not have it done till tomorrow. It was not ready at all Thursday and here it is Friday at 2pm and they just told me they don't know when they will be done because they are short handed. The technician would have to drive it home for the night and bring it back the next day or whenever his next scheduled work day is. So, when they gave.me the loaner they told me that no pets.are to be in the car. I just got off the phone with Brandon who said they can not let me have a comparable car so I and.my dogs can get back to Chorpus Christie to my wife. He finally said I can take my dogs, great. I also told him that the loaner car is not as good on gas that I will be submitting a gas bill. He said that won't happen. I suggest if you need a flat tire fixed they may be able to do that but anything else, take it to Conroe or another dealer. More

Wife bought a Tucson and I asked about a cargo cover and the salesman told me he would take care of it. This did not happen on the day of the sale and told me to come back, I was in the area on a Saturday a the salesman told me he would take care of it. This did not happen on the day of the sale and told me to come back, I was in the area on a Saturday and was now told no one was there so he could not get one, come back in a few days and call before you come in. I called the following week was put on hold and transferred and whoever answered the phone hung up on me when I told them who I was looking for. Drove to the dealership and the salesman disappeared for a little while and pulled another Tucson around and asked where our Tucson was, My wife has it at work. He stated he needed the car to make sure it fit, told him they are all the same but refused to give me the cargo cover and we needed to bring the car in. My wife called and said we would be stopping by in a couple of days and he was on vacation and no one else knew anything about it. Another salesman left a message on his desk and we have not heard back at all. On top of this the dealership wants you to fill out a survey to get your windows tinted. We have purchased 3 other Hyundais from another dealership and they tinted the windows for free on all of them no questions asked. More

I would like to to give kudos to Mr.Anthony Galvan whom I’ve had to pleasure of meeting and without a shadow of doubt he is a very great & highly respectful employee. Mr.Galvan was an awesome and very frie I’ve had to pleasure of meeting and without a shadow of doubt he is a very great & highly respectful employee. Mr.Galvan was an awesome and very friendly young man and was very well business minded. Thanks Mr.Anthony Galvan for showing great leadership.. More

Thought going to dealership . I can buy reliable vechicle everything went wrong paying for a lemon sports Santa Fe had a claim on insurance already engine consumes oil like a quart to every 400 miles so I l everything went wrong paying for a lemon sports Santa Fe had a claim on insurance already engine consumes oil like a quart to every 400 miles so I loose out on down pymt and car I traded in. Now I’ll have to face not only to except that I loose out but I’ll be also left negative equity who wants to continue to pay for vechicle not worth the value More

I was sold a completely lemon car, terrible experience!!! I bought a Huyndai Genesis here and I've only had it for 2 days. I noticed a noise on the breaks, took it to my mechanic, he said the calipers needed I bought a Huyndai Genesis here and I've only had it for 2 days. I noticed a noise on the breaks, took it to my mechanic, he said the calipers needed adjustment, well I brought it in to get diagnosed, the service tech Edwin looked at it and argued the noise came from inside the car, I asked him to go outside and listen to the noise on the wheels, he said ok, took it to fix and brought it back worse, he said it was fixed, I showed the noise again and said ok, I know what it is and I been here since 9.30am this morning, its 1.30pm and nothing yet. Horrible service, just badly incompetente people. Im just very sad that I have to tell them what to fix, how to fix it, what if I didn't know? Why dont they check it before telling me its ready? Why arent competent techs hired? Today is 8/10/20 and my car has been a bundle of issues, now its out of warranty and the issues continue, I was sold a lemon car, be very careful when buying cars from this place, they don't check them, mine has had and still has many issues, not its out of warranty, the Hyundai Genesis is just a car full of issues after issues, nice car and all, but all of the issues will make you regret ever buying Hyundai, and I din't want to buy the Jaguar because if the issues and here I am. More