North Freeway Hyundai

Chris Thomas was the most professional Sales Manager I've ever met. North Freeway Hyundai is the world's largest SSR dealer. They had 17 of them in stock and I was like a kid in a candy store. Chris gui I've ever met. North Freeway Hyundai is the world's largest SSR dealer. They had 17 of them in stock and I was like a kid in a candy store. Chris guided me through them, showing me what the differences between them. I narrowed them down to my two favorites and decided on a 2006 Slingshot Yellow with the chrome package. I love my SSR! Thank you very much and I would recommend North Freeway Hyundai to anyone considering a new toy. More

Found the Santa Fe I wanted on the North Freeway Hyundai website and sent a note telling them I was interested but I didn't want to be jerked around and I didn't want to play any games. Mark Ferow emailed website and sent a note telling them I was interested but I didn't want to be jerked around and I didn't want to play any games. Mark Ferow emailed me immediately and got the info on my trade-in (it was around 8 PM). Mark called me first thing the next morning and within a couple hours and a couple calls, we everything lined up! My husband and I drove out there (from Baytown) after work that evening and signed all the papers and left with my 2013 Hyundai Santa Fe Limited! Mark was awesome - no bull, no games!!! So many car salesman play games and lie to you - none of that with Mark!!! I would recommend this dealership and Mark to anyone! More

I had a great experiance dealing with Patrick and the staff at north freeway Hyundai. He was instrumental in getting me the deal that fit my budget. I would recommend this dealer and sale and to any of staff at north freeway Hyundai. He was instrumental in getting me the deal that fit my budget. I would recommend this dealer and sale and to any of my friends More

We just bought a car from North Freeway Hyundai and it We just bought a car from North Freeway Hyundai and it wasn't because we wanted to, it's was because they will take advantage of you just for starti We just bought a car from North Freeway Hyundai and it wasn't because we wanted to, it's was because they will take advantage of you just for starting to make a deal with them. Stay away from this dealership, nothing they say can be trusted and they don't care if in the end your an unhappy customer. They will charge you for their advertising, $299 worth will show up on your contract and they won't say a thing about it, unless you call them on it. They took our trade in on a Saturday night and we made a deal on a new car, then noticed the contract was completely wrong so we called them early Monday morning and went back up there to get it strait. When we got there they started acting underhanded so we told them we wanted our car back. They said they already sold it and that we had to take their deal ( no three day grace with these people) they gave us no negotiation. Scott Thomas was the big shot there that likes to make women cry. Save yourself some grief and stay away from this dealership.  More

The sales experience was a typical back and forth... we are losing $ on this deal for you. I recently completed the hyundai survey, reflecting my honest, unfavorable opinion of the sales experience, relate are losing $ on this deal for you. I recently completed the hyundai survey, reflecting my honest, unfavorable opinion of the sales experience, related to my salesman Terry Cowart, and the dealership. A week later, Mr. Cowart TEXTS MY CELL PHONE, and states that I am the most miserable person he ever met, and could never be satisfied! I'm still surprised at his anger, intimidation, and unethical behavior, which was minimized by his sales manager. I have followed-up with the hyundai corporate office. Avoid this dealership. Their management seems very unstable to allow this insane scenario to unfold! More

I can'y say enough about North Freeway Hyundai. I visited the dealering on 4 seperate occasions before actually purchasing and the customer service I received on each visit was second to none! On visited the dealering on 4 seperate occasions before actually purchasing and the customer service I received on each visit was second to none! On my first test drive, Noel was extremely helpful in explaining the feature and differences between the GLS and Limited versions of the Hyundai Tuscan. On my second visit, Noel was not available so Charles stepped in to help, while my wife took the test drive this time. While my wife and I sat in the car talking over our options, Charles helped us narrow down what we needed vs. what we wanted and decided that the GLS was right for us. When we got back into the office, we were greated by Noel who was now available and we began looking at the numbers. We certainly didn't make it easy on them. With the budget I had, and the negative equity on my trade, we had to do some work to get within my comfort zone. After a little bit of negotiating Noel and manager Ray were able to help us get to a price and payment we were comfortable with. The finance department went to bat for us as well. We thought we had found the best interest rate out there through a credit union we belonged to but Howie was able to find one better, thus lowering our payment even more. He explained our options with extended service and warranty plans, and again helped us make the best decision for our needs. We are extremely pleased with how friendly, personable, reasonable and helpful everyone was during our purchasing process at North Freeway Hyundai. I would highly recommend that anyone looking to purchase a Hyundai visit their showroom before anywhere else! More

We did not have a good experience at this dealership. Please note that the prices advertised on their website are ONLY available IF you go with Hyundai financing, and if you do, you get a $1,000 rebate. Please note that the prices advertised on their website are ONLY available IF you go with Hyundai financing, and if you do, you get a $1,000 rebate. The Hyundai financing is a terrible agreement (high % with balloon payment), so you'll have to transfer the loan soon after (a hassle). Furthermore, their fees are HIGH. Others have noted this. They will throw in a $299 consumer advertising fee (that other dealerships in town do NOT charge); a $51.70 inventory fee (again, not charged by other dealerships in town); and a $200 document fee (that is fairly standard, but usually the only fee you see). They do not explain this upfront. You will find out in the financing office. You may not be able to negotiate out of these. Furthermore, in our case, they added a $1,495 extended warranty without discussing it with us, and we did not see it until we were in the financing office. When we cancelled several days later, they "lost" our cancellation. They will also pester you about getting a "10" on the follow-up survey, including using pretty heavy guilt ploys. They do not, however, actually give a 10 in service. Please be wary of this dealership: 1) Avoid financing with them unless absolutely necessary; 2) be sure to read everything; 3) be sure to discuss FEES and EXTENDED WARRANTIES upfront. Compare apples to apples! You may get as good as or a better deal somewhere else when you account for the fees and the hassle of transferring the loan! More

Where did the bad reviews come from? I went in with an offer from Manager Jeff, who introduced me to salesperson Charles D. He allowed me to test drive the car. I already knew the color I wanted might not offer from Manager Jeff, who introduced me to salesperson Charles D. He allowed me to test drive the car. I already knew the color I wanted might not be available; or, if it was, it was with trim package #2. So we worked with getting the same interior with a different color on the exterior. As to my trade-in, which was wrecked, they did not offer the amount I wanted. So Charles asked me what I wanted for my final price. We negotiated and got close to the amount I wanted. The entire experience was not painful. They are salesmen, but I drove off with a new car and I was happy. I think everyone did a great job, even the finance guy, Thomas. I didn't feel pressured. Loved them; you should visit this dealership. I had already eliminated three other dealerships after talking to their salespersons and not liking the way they addressed the initial process of trying to start a car-buying relationship. More

On January 2nd Salesman got me the car I wanted and was satisfied with the sale until the Finance manager said that the hyundai warranty costs $1195. Since I liked the vehicle and wanted the warranty, I si satisfied with the sale until the Finance manager said that the hyundai warranty costs $1195. Since I liked the vehicle and wanted the warranty, I signed the paperwork and left. Once at home, I went through the Hyundai website to see if I had missed added costs on warranty and on not finding any, called Mr. Scott just to make sure. He insisted that it did have a cost. I then called the hyundai 800 customer service line who told me I had purchased an extended warranty to give my car a total of 15 years. Now why would I want all those years of warranty especially if none can be transfered to a second owner? Anyway they told me I could cancel and get 100% credit. I went to the Gen. sales mgr. to complain about it and he told me Mr. Scott would take care of it. Thomas claimed he had disclosed the infomation to me which was a lie and told me to sign a cancellation form. I cancelled it on 14th of January and was told it would be couple weeks before I got the credit. on 21st of February I called the dealership and they said the cancellation never went out until 26th of January. A week later, I called the warranty issuer who said they had sent a refund to the dealership. After another week I called the dealership which said they would send a check to hyundai finance once their statement reflected the issuers credit. I called hyundai finance yesterday (03/22/2012) and they said they hadn't recieved any check yet from the dealership. I went on to call the dealership and the accountant told me they had my check and have been backed up and would overnight it. Its 7pm and Hyundai finance don't have the check yet. Whats going on Mr. Scott and Team? Mr. Scott obviously lied about the warranty, sold it to me for a commission and now together with the accountant are sitting on a check that belongs to the finance company making me pay extra interest. This is not the way to treat customers period. More

Great new car buying experience. Salesman, finance rep, and GM all were very good and handled deal in a straight forward manner. Highly recommend this dealership. Haven't used service dept so I can't addr and GM all were very good and handled deal in a straight forward manner. Highly recommend this dealership. Haven't used service dept so I can't address that part of dealership. More