North Freeway Hyundai

My experience with North Freeway Hyundai was absolutely terrible, and I would seriously think twice before taking my vehicle there for service. I brought my vehicle in for what should have been a routin terrible, and I would seriously think twice before taking my vehicle there for service. I brought my vehicle in for what should have been a routine oil change, tire rotation, and windshield wiper replacement. When I picked up my vehicle, I discovered that my windshield had been cracked. The crack was not there when I brought my vehicle in. I immediately contacted the dealership, and I was told that they needed to review their cameras to determine whether the damage was already there before I arrived. I know for a fact that it was not. I went back to the dealership the following day at 12:00 PM, as I had discussed with my service advisor. I ended up sitting in the lobby for two hours because I was told the service manager, Brandon Burris, was at lunch. Despite the fact that I had already communicated that I would be there at noon, no one seemed prepared to address the situation. Eventually, we had to go looking for him ourselves and found him in his office. When he finally spoke with us, I found his response to be extremely disappointing. There was no apology, no real sympathy, and no sense that he understood the inconvenience this situation had caused me. He also didn’t explain how it happened or why I waited 2hrs in their lobby just for them to tell me they can’t do it today. Instead, I felt like I was being rushed out of the dealership. I was told that I would need to bring my vehicle back on a Tuesday or Thursday, because that is when the glass technicians come. I explained that I work and that those days did not work with my schedule. I then asked whether a rental vehicle could be provided so I could continue handling my responsibilities while my vehicle was being repaired. I was told no, and I was told that the windshield crack was not considered a safety hazard — despite the fact that the crack continues to spread. What makes this even more frustrating is that I now have to make additional trips to the dealership to correct a problem that did not exist when I brought my vehicle in for service in the first place. The technician, Kevin Maxwell, failed to report the incident to his manager. That means I had to be the one to discover the damage and bring it to their attention. Whether it was an oversight or something else, from a customer's perspective, that is extremely concerning. To make matters worse, I still had to pay for the services performed, and I have not received any restitution for the damage or the additional time and inconvenience this situation has caused me. The most disappointing part has been the lack of empathy and accountability throughout this entire experience. Mistakes can happen, but what matters is how a business handles them. I expected North Freeway Hyundai to acknowledge the situation, take responsibility, and make the process of getting it resolved as easy as possible. Instead, I felt like I was being treated as though I was the inconvenience. I came in for routine maintenance and left with a damaged windshield, additional trips to the dealership, more time taken away from work and my personal responsibilities, and a customer-service experience that made the situation even worse. If you value your time and expect your vehicle to be handled with care, I would strongly recommend doing your research before choosing North Freeway Hyundai for service. My experience was extremely disappointing, and I would not return for service based on how this situation was handled. More

Jorge was the best! Mr bass was Xceptional! Experience PAINLESS! Clean pleasant atmosphere! Jeorge was pleasant to work with with and very stylish Mr bass was Xceptional! Experience PAINLESS! Clean pleasant atmosphere! Jeorge was pleasant to work with with and very stylish More

The absolute WORST customer service. I’ve been here twice and the customer service by the sales reps gets worse and worse. When I came here today, there were no sales reps that greeted u I’ve been here twice and the customer service by the sales reps gets worse and worse. When I came here today, there were no sales reps that greeted us. The receptionist called for a sales rep to come to the floor. A sales rep named Jaime walked past us and said “Sorry guys, I’d help you but I’ve got to go.” Very rude and unprofessional. The first time we came here we were assisted by Mike who was terrible. I am buying the car yet he spent all of his time addressing my husband and ONLY my husband. He didn’t even have the decency to ask my name or shake my hand.He asked very little questions about what I was looking for. Today the rep named Ivette asked very little questions and did the bare minimum. I am very interested in getting a Hyndai but your poorly trained sales team just cost this dealership a sale. I’m never coming here again. More

It was a pleasure to work with everyone from my salesmen, Ryan and Mike, to the sales managers, JR and Randy, to Howard in finance. They were all kind and professional. They communicated well and made sure I Ryan and Mike, to the sales managers, JR and Randy, to Howard in finance. They were all kind and professional. They communicated well and made sure I was happy with my purchase. Highly recommend! More

Disappointing support from North Freeway Hyundai. Only there to find more ways to charge for unnecessary services and yet they can't even find problems directly under their nose! Let me explain my ex Only there to find more ways to charge for unnecessary services and yet they can't even find problems directly under their nose! Let me explain my experience for R/O Number 41699362/2 with a 1/20/26 service date. First if you are a service person you know how to look this record up. Issue #1 - For the previous oil change, the dealership didn't reset the oil change indicator on my vehicle. In addition, I'm pretty sure the service technician failed to identify or replace my flimsy hood latch. Unfortunately, I have no way of proving it happened. There for on my next service, I paid over $150 for the correction. Issue #2 - R/O Number 41699362/2 Service: I had a low tire pressure on one of my tires. They didn't fill it up but that should have been obvious to anyone that knows how to read diagnostics. Unfortunately, once again, I drove off without inspecting my tire, but I do have a picture of my tire the very next day. It was completely flat. Issue #3 - I texted my appointed service representative requesting the service technician reset my oil change indicator. I texted two times, but this person never responded. When I went to pick up my vehicle, I had to ask for it to be reset, and I was also informed that they don't add no oil change labels with mileage for next oil change. Issue #4 - R/O Number 41699362/2 Service: My front license plate frame was bent. I texted the same service representative about this issue but I did not get a response. I texted twice. Issue #5 - In an attempt to create attention to these matters, I submitted two lengthy messages of these issues with the same R/O information on Hyundai's North Freeway Dealership "Contact Us" page. No one has attempted to contact me about these issues even though they have all my contact information In conclusion, I cannot expect much from North Freeway Hyundai Dealership service except the expectation to take my money. The obvious question is whether I should consider purchasing a 3rd vehicle from this dealership. More

⭐ 1-Star Review – Misleading Deal & Unprofessional Behavior I had a very disappointing and frustrating experience at this Hyundai dealership. Before visiting, I communicated clearly by email and tex Behavior I had a very disappointing and frustrating experience at this Hyundai dealership. Before visiting, I communicated clearly by email and text with a salesperson named Joseph R. I provided exact details of the deal I was looking for: 2026 Hyundai Tucson Limited (Hampton Gray) 36 months / 12,000 miles $3,000 down $380–$390 monthly All taxes, registration, and fees included No additional or hidden costs These terms were confirmed in writing, and I was asked to come to the dealership. I have screenshots as evidence. When I arrived, I was told the deal was suddenly $90 MORE per month than what had been confirmed multiple times in writing. When a supervisor came out, instead of honoring the written confirmation, the situation became even more unprofessional. The supervisor introduced himself as “JR.” Given the circumstances, it felt like an attempt to distance responsibility from the written agreement. This is my personal impression based on how the situation was handled. Overall, this felt like a bait-and-switch tactic — confirming one deal to get me into the store, then changing the numbers in person. It wasted my time and showed a lack of integrity and accountability. I strongly recommend that anyone visiting this dealership get everything in writing and be very cautious, as this experience negatively impacts the dealership’s credibility and Hyundai’s reputation. More

Brandon the service manager is very rude and bias. If he doesn’t like with you say to him he’ll will put don’t service on your profile If he doesn’t like with you say to him he’ll will put don’t service on your profile More

Caleb Leiper was our sales associate and did a wonderful job! We looked at several cars, and he provided us with all the info needed to make a decision. Super guy and didn't pressure us to buy a car which job! We looked at several cars, and he provided us with all the info needed to make a decision. Super guy and didn't pressure us to buy a car which has happened at other dealerships over the years. I'd highly recommend him. More

I have worked with Antonio for quite a few years. He provides excellent service and is very knowledgeable about the parts he sells. If he doesn’t have something he usually finds a way to get it. I ha He provides excellent service and is very knowledgeable about the parts he sells. If he doesn’t have something he usually finds a way to get it. I have worked with him with the 3 companies I have worked for and always suggested my con workers to ask for him. Anyways, great service! More