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North End Subaru

Lunenburg, MA

4.9
1,143 Reviews
North End Subaru is located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group, we are a country dealership with country values. We offer over 350 New and Pre-Owned cars, Certified Service Technicians, and much more.
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757 Chase Rd

Lunenburg, MA

01462

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Showing 1,143 reviews

April 14, 2016

Horrible Place to Buy a Used Vehicle ***You Will Be Better Going SomeWhere Else, I Promise, Do Not Buy Used Here**** ***Also Do Not Buy A Car From Dave*** This dealership was very ni More

by Jeffrey Fanning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 14, 2016 -

North End Subaru responded

Hi David, I am sorry we did not meet your expectations and the problems you had with your car. As the GM of North End since we bought the dealership in 2005, its important to me that every customer is completely satisfied, I did send you a letter when you purchased your car in December 2014 letting you know, if for any reason you need assistance you can call or see me. This is the first time I am hearing from you. I did investigate this situation. North End has sold over 25,000 new and pre owned since 2005. I do see that in 14 months you put about 20,000 miles on the car, as of 3/8/16. This car was a one owner car fully serviced at our facility, which you were given all documentation at the time of sale. After putting 11,000 miles on the car you came to us with a clutch concern. all though there were signs of abuse to the clutch plate. 2000 miles later you did indeed have the car towed in, and again under warranty we replaced the short block. I am sure you can agree, there would be no way for us as a dealer to predict after 20,000 miles these issues would occur. I have all the previous service records on the car prior to you buying it. You drove almost 50 miles to our dealership and bought the car. My records also show that my General Sales Manager offered to trade you out of the vehicle, and yes indeed it was a little lower amount because the car had 22,000 more miles since you bought it, actually we offered you KBB clean book because it had a new clutch and a new short block. I am sorry we could not be of more assistance. We value all of our customers and we strive to meet and exceed all customers expectations. I am sorry, we could not do more than we did. We did indeed try, at no cost to you. If I can be of more assistance please feel free to call me anytime Martin Babineau GM North End Subaru Mazda

Apr 14, 2016 -

Jeffrey Fanning responded

Hello, First thing is first, please be attentive to detail. My name is Jeffrey and not David. Also, yes you replaced the parts because they were under Warranty, why would I pay for a part that is currently under warranty? Also, your General Sales Manager offered me thousands less than the actual value. I was also informed because the car was "damaged" I would be receiving less. The point i made to your dealership was the parts are new and should be worth the price of the vehicle. Please continue to be factual as I have. You never went "above and beyond" to meet expectations or to assist in any complications. All issues were addressed with your management and I was sold a lemon. I understand you could not predict this but let me ask you this, if you were to invest $25,000 on a product and that product was continuously breaking and needing to be fixed, would you as a customer want to continue to have this product? On top of that, would you care to also lose money on that investment? I only asked that your trained team work with me to help satisfy an issue, your team never followed up and left me with the lemon. Thankfully, my new dealership offered me a trade in value that you were not willing to meet (This is 10,0000 miles later as well). I am sure your new cars are very nice, unfortunately you sold me a vehicle that had many issues and some were not even resolved the first time they were serviced.

March 30, 2016

Tom Sawvelle (Salesman) I recently bought a brand new WRX from North End Subaru. It was an extremely positive buying experience. The salesman, Thomas Sawvelle, was particular More

by JP Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sawvelle
March 28, 2016

Frank Lajoie is awesome!!! I showed up on Saturday to look at a used Toyota on the lot. Frank, my stepfather, and I went over the paperwork, and I picked the car up today. Frank More

by zdwyer97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lajoie
March 15, 2016

Frank Lajoie is great! My wife and I have now purchased 3 cars from Frank Lahoie at North End, and we will certainly return when it is time for a new one. Combined with thei More

by mmartell37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lajoie
February 25, 2016

Couldn't Be Happier! My sales person was Thomas Sawvelle. This was my first time buying a vehicle. I did not feel pressured. Tom took the time to explain all my options an More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cote, Tom Sawvelle
February 18, 2016

outstanding josh is outstanding when my car broke down he was there for me guiding me through how to contact road side assistance to getting my vehicle repaired More

by shawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
josh
February 16, 2016

Buy There. Your not going to find a more comfortable AWD vehicle, great visability and 32 mpg on an AWD SUV. Frank Lajoie, Bob Waite, Jesse Manning - good crew. More

by herbie132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Waite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Manning, Frank Lajoie
February 15, 2016

THE BEST DEALERSHIP IN NEW ENGLAND The most pleasant/helpful employees that I have the experience of doing business with. Frank Lajoie, the sales rep, is one of the best/nicest sales p More

by roscoe978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Liddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Lajoie
February 09, 2016

Great experience excellent service! I am a first time car buyer and everyone here was so helpful! They helped me pick exactly what I wanted and made the experience very stress less and e More

by Jenny1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Liddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Babineau, Michael Pinto
February 01, 2016

Fantastic sales experience The best sales experience that I have had from start to finish. Bob is extremely knowledgeable and helpful. From the start I felt like I was making More

by RachelF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Waite
5.0
This rating includes all reviews, with more weight given to recent reviews.
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