North Bergen Buick GMC
North Bergen, NJ
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Ran a fleet of five vans for my HVAC business and I've bought from a lot of places. What I care about is turnaround, not coffee and balloons. Called about a Savana, had the spec sheet in my email in twent bought from a lot of places. What I care about is turnaround, not coffee and balloons. Called about a Savana, had the spec sheet in my email in twenty minutes, and the truck was on the road for me by Thursday. Oscar in parts has also been good about getting me racks and shelving without me having to chase him. More
I came in thinking I wanted a Terrain and left with an Acadia, which sounds like a classic upsell but it was the opposite. I mentioned I carry my mom's wheelchair on weekends and the salesperson pulled bo Acadia, which sounds like a classic upsell but it was the opposite. I mentioned I carry my mom's wheelchair on weekends and the salesperson pulled both out so I could see the cargo difference myself. The Acadia was cheaper than the Terrain trim I'd been looking at, too. Nobody had to talk me into anything, I just had better information 🙏 More
We looked at both a Buick and a GMC on the same visit, which I appreciated because I couldn't decide if I wanted the smaller ride or the extra space. Being able to walk from one to the other and sit in th which I appreciated because I couldn't decide if I wanted the smaller ride or the extra space. Being able to walk from one to the other and sit in them back to back made the choice obvious in about ten minutes. Went with the Terrain. Silver, about 22,000 miles. My commute is a lot less miserable now. More
They gave me a fair shake on the trade, better than the two online offers I had saved on my phone. Buying went fine. The coffee situation is dire and the waiting area smells like carpet cleaner, but I'm no two online offers I had saved on my phone. Buying went fine. The coffee situation is dire and the waiting area smells like carpet cleaner, but I'm not buying a car for the amenities. Envision has been solid all summer. More
My situation was complicated and I want to explain it because I think it matters. I was going through a divorce, the car we had was in both names, and I needed to get out of it and into something that wa because I think it matters. I was going through a divorce, the car we had was in both names, and I needed to get out of it and into something that was only mine before the finalization. I called three places and two of them basically glazed over when I started explaining. The woman I spoke with here, Marisela in finance, had clearly dealt with this before. She told me exactly what paperwork I'd need, what my ex would have to sign, and what the timeline would look like if he dragged his feet, which he did. She didn't pretend it would be easy. I ended up coming in four separate times over about six weeks. Not once did anyone make me feel like I was wasting their time, even though I'm sure a normal customer would have been done in one visit. The car itself is a used Encore GX, nothing exciting, and the payment landed right where I needed it to be. There was a mixup with the insurance binder on delivery day that pushed everything back a couple hours and I'll admit I cried in the parking lot, but that was about my life, not about them. They sorted it out. First car that's only mine since I was 22. Thank you. More
Truck is good and the deal was fair. Two things kept this from five: the photos in the listing were taken in bad light and made the paint look better than it is (there's some fading on t Two things kept this from five: the photos in the listing were taken in bad light and made the paint look better than it is (there's some fading on the hood), and the guy handling my delivery seemed rushed, like he had somewhere else to be. Neither is a big deal, and when I mentioned the paint they did adjust the price a bit. Just being honest about the day. More
The vehicle and the price were both fine, no argument there. My issue is that I got two follow up calls and four emails in the week after I bought, all asking me to leave a review, and one of them came a there. My issue is that I got two follow up calls and four emails in the week after I bought, all asking me to leave a review, and one of them came at like 8am on a Sunday. Ironic that I'm writing one now I guess. The sale itself was smooth and I'd still point people here, just ease up on the follow ups. More
Fair deal, no runaround, and everything went smoothly from start to finish. The process was straightforward, the communication was clear, and there were no unnecessary surprises or pressure from start to finish. The process was straightforward, the communication was clear, and there were no unnecessary surprises or pressure More
When I bought my vehicle, I told myself that if nothing unpleasant came up after a couple of years, I'd know I could trust the dealership. It's been over two years now, and my opinion hasn't changed. unpleasant came up after a couple of years, I'd know I could trust the dealership. It's been over two years now, and my opinion hasn't changed. More
