Norm Reeves Hyundai of Irving

Norm Reeves Hyundai of Irving responded

Your review feels like confetti raining down, so colorful and joyful! We’re glad our team could make the whole process feel festive and fun. Wishing you a fantastic ride and a sparkling start to the new year!

Norm Reeves Hyundai of Irving responded

Our team clearly cultivated a wonderful experience, tending to every detail and helping you bloom with confidence in your choices. Their care and attentiveness created a space where everything felt clear and supported. We are thrilled that the process felt both rewarding and seamless.

Norm Reeves Hyundai of Irving responded

We take this seriously, and what you describe is not aligned with how we want any customer to feel. Please reach out to our General Manager, Chris Lark, at chris.lark@normreeves.com so we can discuss this further.

Norm Reeves Hyundai of Irving responded

Straightforward conversations make all the difference. Juan knows how to keep things clear and fair, and we’re glad the whole team carried that same energy when you came in. We’ll be ready whenever you’re back in the market.

Norm Reeves Hyundai of Irving responded

Kashina, it sounds like Kiro turned a big decision into a reason to celebrate! Helping your family find the perfect vehicle with ease and care is precisely what we love to do. Wishing you countless joyful adventures behind the wheel!

strotex80 responded

My problem with the finance department was total lack of transparency. The process took way too long. The finance manager never discussed interest rate we received. The finance manager was in direct violation of Truth in Lending Act. She manipulated the interest rate on the loan to slide the warranty on loan. She said she could add warranty for six dollars extra a month, but never showed us how she got there. We were at 8.99% on loan. Then when I received paperwork a few days later the rate was 6.99%. I didn't leave her office with any paperwork at all on car sale. Nothing! She manipulated the interest rate to add on warranty without telling us. That's illegal. I know why she did it because if I saw lower interest rate I still wouldn't want warranty, but I sure as hell would want 6.99% rate on loan or we would have walked because it showed we could qualify at that rate. I still have half a mind to file a complaint with powers that be. My daughter loves the vehicle. The Tuscan came with no floor mats, never had that before. Sure would be nice if y'all would offer that to make up for what occurred in your finance office. I have bought nearly 20 new cars over last 40 years and have never had such a negative experience with finance office in past, NEVER

Norm Reeves Hyundai of Irving responded

While we're glad you had a positive experience with your salesperson, we're concerned by these comments regarding financing. Please contact our GM, Chris Lark, at chris.lark@normreeves.com so that he can address these concerns. Thank you.

Norm Reeves Hyundai of Irving responded

Lou sounds like the shining star of your car-buying experience! We’re thrilled he made everything smooth and easy. Thank you for trusting us, and may your holidays be as bright as your visit!

Norm Reeves Hyundai of Irving responded

From start to finish, it sounds like your visit was sprinkled with holiday magic! Lou will be thrilled to hear he helped make the process clear and straightforward. Thank you for trusting our team, and may your new car bring you lots of festive fun!

Norm Reeves Hyundai of Irving responded

We’re so glad to hear your salesperson went above and beyond. That kind of care is exactly what helps us deck the halls around here, and knowing you’re loving your new Santa Fe makes the celebration even brighter. We hope it brings lots of comfort and joy!

Norm Reeves Hyundai of Irving responded

Thank you for sharing your experience with us. We understand how frustrating it can be to discover a mix-up like that after leaving the dealership. We’d be happy to review the details with you and make sure everything is clear moving forward. Please reach out to our General Manager, Chris Lark, at chris.lark@normreeves.com.