Norm Reeves Hyundai of Irving

A "WOW"" Experience! The title of my review sums up my experience at Freeman Hyundai in Irving. "W" = Wonderful People - Mary Litte is the reason I chose to purchase a The title of my review sums up my experience at Freeman Hyundai in Irving. "W" = Wonderful People - Mary Litte is the reason I chose to purchase a vehicle @ Freeman Hyundai in Irving for the second time since I have been a resident in the state of Texas. I shared with her what I was looking for in a vehicle, which included price range, mileage and type of vehicle. Although it was challenging, she found a few options that would fit what I was looking for.Upon my arrival to the dealership to check out the options, Mary had carfax pulled on each vehicle available for me to review before we set out on our journey to find me a vehicle. I say our journey because she was not just a sales person seeking just a sale, she payed attention to me as I shared what I was looking for and praying to find. She wanted me to be sure and comfortable with my purchase. With her assistance and level of expertise, I settled on a vehicle that was/is best suited for me. There was no pressure involved. I am thankful for Mary and her servant's heart. There was some work that needed to be done before I could drive it home. I was placed in a loaner for a few days. Mary handed me the keys and shared some encouraging words that did my heart well! When I entered the vehicle as my new-to-me vehicle, I was greeted with a care package of encouraging words and mints....wow! I would be remiss if I did not mention the sincere welcoming and friendliness of the staff, at least those whose path I crossed....key word in this statement is sincere! Sincerity is very important to the consumer and I find that is alive and well at Freeman Hyundai in Irving. "O" = Outstanding Sevice - A day after I drove my "new-to-me" vehicle off of the lot, I encountered my an issue with the gas cover not opening. I contacted Mary and she immediately responded advising me to bring it in and ask for Matt or Larry in used cars. I did just that. Larry was availableand able to see the issue. He showed me how to get the cover to open manually and advised that maintenance would be able to take a look at it and get it fixed; I would just need to contact Mary to set up a day/time to get it fixed. Mary followed up with me and we agreed on a day/time. I arrived on Friday a little after 3pm and Mary immediately took it back to Maintenace to take a look at it and repair. Not only was the repair completed timely, Mary put gas in my tank to compensate for the inconvenience.....wow! "W" = Well Done - Customer Sevice done well...Freeman Hyundia in Irving! More

Good The reason I decided to lease from this dealership was because of the experience I had when I had taken my previous lease vehicle there for service: T The reason I decided to lease from this dealership was because of the experience I had when I had taken my previous lease vehicle there for service: They were very professional. I liked that. More

Excellent Service My experience was so awesome!!! My husband and I got a used vehicle for our son and it was wonderful! May was just exceptional! She went above and bey My experience was so awesome!!! My husband and I got a used vehicle for our son and it was wonderful! May was just exceptional! She went above and beyond. I cannot thank Freeman Hyundai enough for Mary Little. She took REALLY, REALLY GOOD CARE OF US! We are just so happy with the vehicle and Mary is so pleasant!! I have bought a vehicle from here before this one and was super happy!! More

Great Experience I went to this dealer on 1-01-2016 and walked on their lot without talking to a salesman since they were closed. I was looking for a used Santa Fe and I went to this dealer on 1-01-2016 and walked on their lot without talking to a salesman since they were closed. I was looking for a used Santa Fe and was not sure if they had one until I saw what would be my vehicle of choice for the next day once they were open. I had been to numerous locations to look at a few vehicles and could not find a vehicle that would suit all my needs, that is until I came here and found the black 2015 Santa Fe Limited Ultimate. I went there the very next morning and met with the used car manager Larry and explained my needs and wants and the fact that I did not want to haggle or negotiate. In a matter of minutes I was working with a salesman named Kirk Stanley. Mr Stanley showed us the car and gave us the key and told us to take it and drive it a while so we could make sure we wanted it. It did not tale long before I knew I wanted this car and returned back to the dealership. The whole process lasted 2 hours and we were done. The only issue was we did not get a 2nd key but he assured me he would order 1 for me. By my choice I waited 3 weeks and returned to get my key and when I left I was surprised the car had been washed, vacuumed and the gas tank was topped off. He explained to me this is for you having to drive back for the key. In the future if I ever need a vehicle I will recommend Freeman Hyundai and Kirk Stanley, Thanks Guys!! More

My best experience at a dealership yet. Mr. Mueller went above and beyond to be fair and open. I recommend him to friends and family without hesitation. Best auto salesperson I've ever dealt Mr. Mueller went above and beyond to be fair and open. I recommend him to friends and family without hesitation. Best auto salesperson I've ever dealt with. More

Excellent Service My experience at Freeman Mazda- Hyundai in Irving, TX on 01-08-16 was just great. The entire staff was friendly and helpful but Mary Little was excep My experience at Freeman Mazda- Hyundai in Irving, TX on 01-08-16 was just great. The entire staff was friendly and helpful but Mary Little was exceptional in her service. She made our car purchase experience the best I have ever experienced with a car dealership. More

Quick service and helped me with everything I needed I purchased my car in November from Sandee and she was willing to help me even though I arrived close to closing time and the truecar salesman was not I purchased my car in November from Sandee and she was willing to help me even though I arrived close to closing time and the truecar salesman was not there. Shortly after I was in a car wreck and my Tucson was totaled. I told Sandee I needed another car exactly like the previous one and she quickly found one and had it sent to the dealership. I was very happy with her help and love my 2nd new Tucson. More

Excellent experience Jim made it very easy for me to get the vehicle I wanted. In fact, he found 2 that fit my list and all I had to decide on was the color of the car. He Jim made it very easy for me to get the vehicle I wanted. In fact, he found 2 that fit my list and all I had to decide on was the color of the car. He and everyone else I have come into contact with at the dealership are friendly, professional, and very helpful. I would recommend Freeman Hyundai. More

Not your typical dealership I have bought my last six vehicles with Freeman Hyundai and five of those through Maxanna Borden. They don't jerk you around here or do the back and I have bought my last six vehicles with Freeman Hyundai and five of those through Maxanna Borden. They don't jerk you around here or do the back and forth 'I need to ask my manager' thing. They have become like family, and not matter where I am stationed with the military, we always stop by when we come home to visit. Would I recommend this dealership? Absolutely! More

Great experience!! Genesis is such a great vehicle!! David Herrera was awesome!!! We will totally be back once our lease is up.. Very friendly dealership great customer Genesis is such a great vehicle!! David Herrera was awesome!!! We will totally be back once our lease is up.. Very friendly dealership great customer service.. More