Norm Reeves Honda Superstore North Richland Hills

Great service department This is the best dealership service department I've used! Everyone is friendly, the work done on my car has been excellent, and the prices are very c This is the best dealership service department I've used! Everyone is friendly, the work done on my car has been excellent, and the prices are very competitive. I prefer going to the dealer for service as they usually have the parts on hand and they have the experience of working on Hondas. More

Used Odyssey purchase. We looked for a used Odyssey at various car lots and found most of the cars had been through a car auction. Huggins seemed to be the only dealer in th We looked for a used Odyssey at various car lots and found most of the cars had been through a car auction. Huggins seemed to be the only dealer in the area with an inventory in our price range that were not auction cars. We found a good one and made a deal with no hassle. They delivered a clean car with all the repairs we asked for. The car was sold and serviced by Huggins and the records were available. Jorge Garcia did a great job to help us with this purchase. More

Literally the best dealership in DFW(based on experience) I wish I could give this place 10 stars! Excellent customer service. From the time you walk into the door until you walk away satisfied with your new I wish I could give this place 10 stars! Excellent customer service. From the time you walk into the door until you walk away satisfied with your new car you feel the appreciation for the customer. We dealt with Tyler Grant and Kyle in finance who were PHENOMENAL! After visiting about 10 dealerships(which is why I said I know they are the best from experience) in DFW trying to get our trade in to work with negative equity these guys made it happen and for way cheaper than we originally thought! They really have something special here. I wouldn't step foot in another dealership after coming to Huggins. And not to mention, they are the only family owned honda dealership left in the DFW area. And that really shows and makes a difference. Trust me, I can't say enough about the magnificent service you will get here! If you are looking for a new car, make this your first stop! More

First time buyer Being a first time car buyer is very stressful but this staff made it super easy! I've been to dealerships before where they're extremely pushy but at Being a first time car buyer is very stressful but this staff made it super easy! I've been to dealerships before where they're extremely pushy but at Huggins it was a very relaxed environment. I can't stop tell my family, friends and co workers about my experience! More

Hailey is the Friendliest Salesperson I've Met! Walked into dealership in desperate need of a car. Completly forgot that I had recieved a cheaper quote online. Long story short, I called Hailey Vogt Walked into dealership in desperate need of a car. Completly forgot that I had recieved a cheaper quote online. Long story short, I called Hailey Vogt that same day, told her about what happened. She said "come right in". I walked out with a better car for less than original purchase price. Got a call from Jeff Jones in financing the next day. He said I qualified for additional savings all I had to do was swing by and sign new contract. Took a total of $47 off my original payment. More

Got in, got out, got a great deal Worked with Casey from internet sales on the front end, and Mark helped us in finance on the back. Great set of guys to work with from beginning to en Worked with Casey from internet sales on the front end, and Mark helped us in finance on the back. Great set of guys to work with from beginning to end. My wife and I drove up from San Antonio and Casey had the car waiting for us as soon as we arrived. We were there on a Saturday (the busiest of car shopping days) and we were in and out quickly with the attention we needed. We even had an issue with a lost title but Mark helped us with the paperwork so we could leave our trade in Richland Hills and still take the vehicle we bought back home to San Antonio that day. Amazing staff from a well run family organization. This dealership will be around for years to come. Thanks Huggins Honda! More

The most honest people you will ever meet Long story short a mistake was made in the beginning and the team did what ever it took to make things right in the end. This is the 3rd Honda from th Long story short a mistake was made in the beginning and the team did what ever it took to make things right in the end. This is the 3rd Honda from them they my family and it won't be the last. Great bunch of people. More

service dept The service manager went over an beyond to help with a issue on my pilot. I'm very impressed what he did to keep my business. Thank you for your unde The service manager went over an beyond to help with a issue on my pilot. I'm very impressed what he did to keep my business. Thank you for your understanding an help. More

Service department & attempting to buy a new car I was in the service dept. for the 2nd time this morning for them to fix what they screwed up the first time. Service man came into waiting room and h I was in the service dept. for the 2nd time this morning for them to fix what they screwed up the first time. Service man came into waiting room and hit upon a rather pretty young woman. He commenced telling her about "Joe T. Garcias" and what great margaritas they had. He then gave his phone number to her. This young lady was VERY uncomfortable and nervous. She asked me "if this was allowed" and I told her hopefully not and was very unprofessional. Secondly, I am interested in buying a new CRV and no one was interested in selling me one. One salesman started showing me a car then said he was busy and turned me over to another salesman who never came to see me. I'm hoping Huggins can pay for the new construction they are under but won't be able to with service such as this. Thirdly, I took my car in for a "recall" and while doing so they performed a "safety check" and wanted to charge me an astronomical fee for all they found wrong! I observed EVERY customer treated like this in the 5 1/2 hours I was in the waiting room. I WILL NEVER RETURN TO THIS DEALERSHIP AGAIN. More

Bad Experience - didn't buy They will lie to you when they call. They can customer representative (CSR) or call center guys to call you and talk about the price. Even after that They will lie to you when they call. They can customer representative (CSR) or call center guys to call you and talk about the price. Even after that when you reach there your Fleet Sales Manager won't agree on that. For my case CSR called me and I asked what colors do you have for my chosen trim of Accord and she told me that they have 4 colors (4 cars also). But when I reach there I was surprised that Fleet Sales Manager didn't get any notification about my appointment made with CSR. Even after that the Fleet Manager (the lady was Candy Grantham) was rude and not interested to make the deal. I purchased same Accrod same year same model same trim from other near by Dealer with less price than Huggins Honda offered. I went in the Dealership (from where I bought) at 7 pm and left at 12am and I think this is the reason Candy Grantham wasn't even interested to negotiation the price. Also after reaching there I was not greeted. Fleet manager told me that they have only 1 color/car/trim of 14' Accord. But my question is to Huggins Honda, that, why CSR told me that they have 4 cars/colors in same trim. Whenever I asked that I was told that you have 4 cars/colors in same trim, Candy Grantham was telling me that 'I am telling you that' we have only one. What is this.. are Huggins Honda's employees working individually.. aren't they corporate... isn't there any sync between/inside employees/firm.. This was my very dis-satisfactory and unpleasant visit of mine to this dealership. I know that Huggins Honda is not one man show/firm.. there are lot of Sales Manager (new/used section) and could be possible that you find good representative there for your time... But whom I visited her behavior gave me first & last impression about Huggins Honda. More