Norm Reeves Honda Superstore Cerritos - Service Center

Very bad services I bought my Honda here 3 years ago. They tried to sell me all kind of gold, platinum packages. Did not feel good and reject all of them. I did not ser I bought my Honda here 3 years ago. They tried to sell me all kind of gold, platinum packages. Did not feel good and reject all of them. I did not service my car there for 3 years until last week. I cam and picked it up and they did not wash the car as part of the service. Ask them and they took it back. After 5 - 10 min, they brought it back with an extremely floppy job. Many guys just standing around and acting like busy body and do nothing. They charged every thing expensive. Twice as expensive as the other shops. I felt very bad about this dealer. They are only after the money. No services. Never come back here again. I live very close to them, but I will not use them again. More

Stay away from Norm Reeves Honda service. They will rip you off. I had a horrible experience here. It took six and a half hours to do a brake job and replace a battery and it cost $900!!!! R They will rip you off. I had a horrible experience here. It took six and a half hours to do a brake job and replace a battery and it cost $900!!!! Right at closing time after I had been waiting for six and a half hours they told me I needed new rotors which will cost $300. Shop around, anybody can beat this dealer in service and prices. Buyer beware!!!!! More

The experience was amazing very professional. Mr. Manuel Vazquez is a friendly, honest, patient, caring and professional individual. I am very pleased to have met him today. I thank him for provid Mr. Manuel Vazquez is a friendly, honest, patient, caring and professional individual. I am very pleased to have met him today. I thank him for providing me the best costumer service. Hyundai Cerritos Auto Square have wonderful professional staff, and I will recommend individuals who are interested in purchasing a car to come to this place. The environment is welcoming and my father and I felt appreciated as a costumers. Mr. Vazquez took the time to answer my questions in a professional manner and as a first time buyer will continue to refer people to Mr. Vasquez. Thank you Hyundai Cerritos Auto Square for providing quality of costumer service. More

Fuel gauge not calibrated and fuel pump misaligned. I brought my Odyssey 2005 van on June 23, 2014 for Recall 14-032 Fuel Pump Module Leak. My van lost power while driving on the freeway on July I brought my Odyssey 2005 van on June 23, 2014 for Recall 14-032 Fuel Pump Module Leak. My van lost power while driving on the freeway on July 19, 2014. There was no error code. No indication that battery is low. Ignition cranking well. Fuel gauge shows 1/4 on the dial. Engine wont start. Got Tow Truck and dropped van at Norm Reeves Honda, Cerritos on July 19, 2014. Honda Service inspected vehicle on July 20, 2014 and found van does not have fuel, fuel gauge read slightly above empty, and fuel pump not centered correctly. Please refer Invoice 685825. Hondas World Class Multipoint Inspection should have done better with my vans FUEL GAUGE MISCALIBRATION and FUEL PUMP MISALIGNMENT. Me or my family could have figured in an accident with van losing power on the freeway all because of UNSAFE and NEGLIGENT work by Helpful Honda Technicians. I have no idea tUhat I am driving my van with a miscalibrated fuel gauge. Honda Service Techs arent serious about their work! Reported this incident to service@normreeves.com and to Service Director, Jered Schager, but never receive any email, word or phone call from anyone of them. My email just fell on deaf ears. Are they really Helpful Honda people? Or are they people who have a heart? Does Honda really care about your safety? I am sure they are not. More