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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
8,952 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,952 reviews

July 03, 2013

Well , first off i want to thank ed , he was kind to me and my wife when we first arrived at the lot. He wasnt pushy at all , he took us serious even though we looked young. I finally found a car that i re More

by Viri27dlacruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us. I am sorry to hear that you had a negative experience with Kevin; it was certainly not our intention to disappoint or frustrate you. I am happy that you were impressed with the level of service provided by Ed. If you are open to discussing this issue further, please give me a call so we can work towards a resolution that will make both parties happy. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

July 03, 2013

I just leased my very first car and I am EXTREMELY happy and satisfied with their genuine and helpful services and support. My leasing deal was BY FAR the best I have found after looking into many other de More

by Shirin_v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adil Khan
Jul 05, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

July 03, 2013

The two employees as selected were very helpful. Ishan was patient throughout my car selection process and Susanna was thorough in explaining the product and services. More

by x3chelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 05, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

July 02, 2013

I went into Norm Reeves Honda to meet my mother there who was purchasing a 2013 Honda Civic. Herb was her salesman and made her auto buying process a wonderful experience. While we were finalizing her car de More

by 74ellison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write this great review! Herb is a valued member of our team and I'm delighted to hear that he was able to help you and your mother find the perfect Hondas to suit your needs. We'd love to work with you both in the future; don't hesitate to call or stop in if there is anything else we can do to help you. Be sure to find us on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

July 01, 2013

Jose gave me an internet price. He wrote that "Extra available incentives are $500 for been (sic) in the military $500 for recent graduate student and $500 Flex cash." When I called about the flex cash More

by LeeH76
Customer Service
Recommend Dealer
No
Employees Worked With
June 30, 2013

My lease was coming up on my Cross tour and I was contacted by Rams the leasing manager. I still had a week left so I met with Rams and I was introduced to Ishan one of the Internet managers. I was l More

by sandy808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to leave us your feedback. I am very pleased to hear that you found our staff to be so knowledgeable and helpful. We hope you love your new vehicle. If you find you need anything else regarding your new car feel free to contact us or stop back in any time. You can find us on Facebook and Twitter, as well, if you would like to stay current on exclusive content and specials with our dealership. We hope to see you back in again soon. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

June 29, 2013

We just purchased a new Pilot from Ramzi. He was very informative and also gave us an awesome deal. Everything was done within two and half hours, great experience, I will definitely recommend my friend More

by vegreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and this great review. We are always happy to be of service. We are glad to hear that you found our team at Norm Reeves Honda to be so helpful and efficient. We hope that you love your new Pilot. If you find that you have any other questions please feel free to contact us, and we'll see you back in for your next visit! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

June 29, 2013

talk about a way out of no way ! at least for what i was so afraid of...i would like to recognize Jackie and Mario ! beyond helpful and genuine folks. i can't express how happy and satisfied i am ! Jackie a More

by cellee
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jackie and Mario
Jul 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving us this review. We are happy to hear that we were able to set your mind at ease with your car-shopping experience. We hope your new purchase continues to serve you well into the future. If you need anything else from us please don't hesitate to ask. You can find us on Facebook and Twitter if you would like to stay current on updates and offers with our store as well. We look forward to your next visit! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

June 28, 2013

I visited Norm Reeves for my second vehicle purchase. I I visited Norm Reeves for my second vehicle purchase. I went back to Jose Bolivar and he gave me a great deal once again. I'm extremely happy with More

by Cordova03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Bolivar
Jul 01, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to leave us your input. We are glad that we were able to help find you the perfect vehicle at a price that is agreeable. Congratulations on your new Accord, we hope you love it! We certainly appreciate your recommendation, as well. Please feel free to contact us with any questions you may have going forward. We hope to see you back in again next time you need any service work done or perhaps for your third vehicle purchase with us! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

June 27, 2013

I just moved to L.A. and I have been renting a car from Avis for the last two months at about $800 a month. Not good. I've been meaning to look into buying a car, but I haven't saved up enough money to p More

by regip7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sultan (Sam) Ahmad
Jun 27, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your honest feedback with us! Our entire staff works hard to maintain a pressure-free environment while delivering efficient and knowledgeable service. It's encouraging to know that we were able to provide you with a fresh perspective on the car shopping experience. We hope to work with you again in the future; feel free to call or stop in if you have any additional questions about your purchase. Remember to find us on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

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