Norm Reeves Honda Superstore Cerritos

Wonderful This was my 3rd car from norm reevs . I always like to go there . They have plenty of cars and color choice. Wonderful experience with Sam alhafni . This was my 3rd car from norm reevs . I always like to go there . They have plenty of cars and color choice. Wonderful experience with Sam alhafni . Thanks Sam...... More

Wonderful experience It was an absolute pleasure purchasing my first car from Kim Kelly Lujan. communicative, professional, personable and extremely knowledgeable every s It was an absolute pleasure purchasing my first car from Kim Kelly Lujan. communicative, professional, personable and extremely knowledgeable every step of the way. Her assistant Valerie was also unbelievable friendly and warm and really helped me decide on the perfect car for my needs. I couldn't be happier! Thanks again to you both! More

Thank you for the awesome service, Mr. Bendary! Las week I recommended to my friend to buy car from Norm Reeves Honda in Cerritos since I bought my civic five months ago. The salesperson Ibrahi Las week I recommended to my friend to buy car from Norm Reeves Honda in Cerritos since I bought my civic five months ago. The salesperson Ibrahim Bendary was again so helpful and awesome , we could not be happier with her purchase. Thank you Ibrahim for helping us fast and honest way :)))) We love our Honda!!! Amanda More

Super happy with the service and my new car!!! From start to finish Kim Kelly was excellent in customer service, getting us the best deals, very attentive and patient and being that we were there f From start to finish Kim Kelly was excellent in customer service, getting us the best deals, very attentive and patient and being that we were there for a couple hours, she was so nice to buy us lunch while working on getting my brand new 2017 Honda Accord. Very satisfied customer, she made the day go buy faster with her upbeat attitude and very pleasant demeaner. As a returning lease purchaser, I highly recommend this dealership in cerritos not only due to the teamwork and professionalism but especially because our agent, Kim Kelly, really made us feel like we mattered, she actually pays attention to what we want out of a car and makes it happen. When it comes to choosing your brand new vehicle and getting the best prices with an outstanding service, Kim Kelly at Honda dealers in Cerritos is the person to talk to. More

Great Experience Ted was incredibly friendly, straightforward, and transparent. He was very patient and helpful in addressing all our concerns and questions. The whole Ted was incredibly friendly, straightforward, and transparent. He was very patient and helpful in addressing all our concerns and questions. The whole process was quick and easy and he took time to make sure we had complete understanding. It's evident that he truly cares about his customers. Ted helped my brother get his first car a few years back and helped me through the process of getting my first car. He is very professional and is high recommended for those looking to get a new car. More

Robert was outstanding, a pleasure to do business with him. Every person from the parking lot to the service area were so courteous and friendly. We were connected to Robert right away and he came and met us Every person from the parking lot to the service area were so courteous and friendly. We were connected to Robert right away and he came and met us and explained he was finishing with a customer and would be with us directly. So polite and effecient. There was only one employee in the finance area and it was a long wait. Michael came to help and was super pleasant and explained every detail of the transactions. He is very professional and friendly. We had an extended wait time of over two hours for the vehicle to be washed. It was a long day. Overall the experience was a pleasant one and everyone did their best. Robert apologized many times for the delays and informed us of the status and gave us heads up that they were behind in the car washing area and apologized for the long wait. We also had not noticed that the car was to have the exterior strip on it and only noticed when we got home. I notified Robert, he arranged to order the part and will have it installed when it arrives at your dealership. More

Too Large to Care So I accompanied my recently retired aunts to this dealership seeking for a new lease to replace their 2015 Honda Pilot EX with 24,000 miles on it. W So I accompanied my recently retired aunts to this dealership seeking for a new lease to replace their 2015 Honda Pilot EX with 24,000 miles on it. We explained that these were potentially third time Honda Pilot lease customers, that the trade-in situation was quite favorable, and that their credit scores were above 800 points. In good faith, we also explained that given their retirement, budget was of the essence, and so they were looking to maintain or lower their monthly lease payment for a 2017 Pilot. The initial salesman, Adrian Pielea, failing to even show us the vehicle, shrugged us off and sent in Mr. Brett Gringhaus to take over the conversation. Again, I explained the situation to Mr. Gringhaus, and I explained that at that point, we had not even seen the vehicle. Brett's reply? What is the point if we cannot come to terms on the numbers? No one just settles for a Pilot. People pay $400 and above for a Pilot lease, and I do not mind giving the car away, but we cannot lose so much money on the car. I said okay, but mind you I just took them to the Kia and Hyundai dealerships down the street, and those dealers can certainly keep their current lease payment for a Sorento or a Santa Fe, but we desired to give Honda a chance, given their history and circumstances. Brett's reply was, it makes more sense for them to go there. I said, so you would prefer to let go qualified, loyal Honda customer vs running the numbers to see what you can do for them? Brett's reply, "I'll shed a tear for them, but it makes more sense for them to go there." I should also add that the conversation was frequently interrupted by cell phone calls to Brett's phone, which he took, leaving us waiting. With the "tear" comment, I thought this was such an amazing human being representing Norm Reeves that we could no longer bask in his glow light. So, I decided to stop the conversation, and we parted ways, cordially, and moved on. Well, we then went to another Honda dealer. What a difference!!! Despite the above circumstances, they never hesitated to show my aunts the 2017 Pilot, their sales manager listened to what we had to say, and he quickly resolved to find them the vehicle that they wanted for the price they wanted. We got it!! A 2017 Pilot at a lower monthly lease payment than the current one with a very reasonable down payment. Why? Because numbers work differently at this dealer?? NO! Because they took the time to listen and evaluate the situation. The key was the trade-in. The resale value was higher than the amount owed, so the amount of $ left over could be applied towards the down payment, thus lowering the monthly payment to below what my aunts had been paying (thus tending to their primary concern, monthly payments). The dealer even threw in a 2 year service contract in appreciation for their loyalty and business. Now this was genuine customer care and concern! These really were helpful Honda people! The kicker?? The new dealership did not have the 2017 Pilot in the color my aunts wanted, so they searched for it. The dealer found it, at Norm Reeves Honda! So the same vehicle Mr. Brett Gringhaus believed would waste his earthly time showing us, ended up being sold by the new dealer at the terms my aunts had requested. We quickly and summarily removed the Norm Reeves paper plate holder and proudly put in the new dealer's in its place. My impression of Norm Reeves? Too large to care. We were wasting their time with our sob story, and they let us know it. Time is money, and we weren't it. Apparently little do they (or Mr. Gringhaus) understand that business does not just grow on the one deal, but on the referrals and the repeat business, including service! Mr. Grighaus, almost single-handed, destroyed not only this deal, but any and all others, including mine, as I too could have been interested in a purchase for my family. Never setting foot on this dealer's floor again. More

Ray Saboor and Mike Faraj were awesome!!!! Ray and Mike were extremely friendly, helpful, and patient. They went above and beyond to make sure that I left happy, and excited about my brand new Ray and Mike were extremely friendly, helpful, and patient. They went above and beyond to make sure that I left happy, and excited about my brand new car. I was a little nervous at first because this was my first time buying a brand new car, but their kindness and helpfulness really put me at ease. So freaking excited to have my dream car!!! More

100% Satified With My New Honda! Thanks to Diego Cruz! I Highly recommend asking for Diego Cruz! He assisted me on purchasing my New Honda Accord Sport! He's very professional, excellent customer service, I Highly recommend asking for Diego Cruz! He assisted me on purchasing my New Honda Accord Sport! He's very professional, excellent customer service, polite and made sure I was 100% satified with my purchase. I can't thank him enough for helping me get through this process as smoothly as possible! More

Great experience Just bought my first car on 8/19 was very nervous at first but Susanna Yim and Jose Magana made it a great experience. Got the exact car I wanted for Just bought my first car on 8/19 was very nervous at first but Susanna Yim and Jose Magana made it a great experience. Got the exact car I wanted for a good price. Susanna makes sure you are 100% satisfied. More