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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,189 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,189 reviews

July 16, 2022

Mikey and Shawn were great and didn’t give up and were able to secure the deal for my new Nissan Altima platinum More

by AG867
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2022 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Paula Quick Owner Loyalty Manager

July 16, 2022

Orlando was great helped me get into the car that i wanted at the price that i wanted easy process come see him hes the best More

by Awester68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antouan Mahrous, Charles Spicer, Preston Harris, Orlando Reyes, Brandon Stern, Parker Jackson, Sid Mirzad
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Jul 16, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad to hear that Orlando was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 16, 2022

No one ever answered the phone in the service department. No one goes out of their way to help, they just pass you off the whoever is supposed to handle your case. When you actually go to pick up your car, t More

by WJONES10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kavon Smith
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Jul 18, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 16, 2022

Always courteous, provide on-time service and great communication. 99% of the time I receive a call back the same day. More

by ALESCRUMPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Mirzad, Donnie Washington, Michelle Ross, Kavon Smith
Report | Print
Jul 16, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

July 15, 2022

This was theBest service in a long time that ive had there. Hopefully it continues More

by Angied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Jul 15, 2022 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 15, 2022

Michelle was amazing! She communicates very well and we worked together to get over several hurdles while my Nissan was in thr shop. She went above and beyond to help me More

by CHARLEY.GOLENOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Jul 15, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michelle met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 15, 2022

Horrible communication. Took almost 2 hours to complete. When I called to initially talk to a service adviser the phone kept ringing. I called back and let it ring for 5 min More

by ER79WO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kavon Smith
Report | Print
Jul 15, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

July 15, 2022

Orlando did everything he could to get me into a car I really liked would recommend him More

by Nmw4602
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Jul 16, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

July 15, 2022

Nissan service is consistent and professional. I would recommend them for any make of car. They are the reason I own Nissan cars. More

by JSFARMER70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kavon Smith
Report | Print
Jul 16, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

July 15, 2022

Donnie was great to work with repaying information from the shop to myself. Quick and timely. More

by TH1NKABOUT1T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jul 15, 2022 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience with Donnie. We will let her know. Please let us know if there's anything else we can help you with! Sincerely, Paula Quick Owner Loyalty Manager

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