Nissan of Garden City

On January 26, 2023 I returned my 2020 Nissan Murano lease and completed a new lease for a 2023 Nissan Murano. When agreeing to new lease deal I informed them about 3 monthly payments that were not pai lease and completed a new lease for a 2023 Nissan Murano. When agreeing to new lease deal I informed them about 3 monthly payments that were not paid in 2020, due to Nissan's offer for a pandemic freeze on payments. They offered up to 12 monthly payments freeze but after 3 months I began making my payments of $400.72 again. Nissan of Garden City showed me the print out of my current account with Nissan Motor Acceptance and told me that new lease will include these payments (I told salesperson and Sales Manager Victor Diaz it was the only way I could afford new lease deal that day). I paid $1,500 out of pocket and had a $475 monthly payment for new 2023 Murano. On February 6, 2023 I received a letter from Nissan Motor Acceptance asking for payment of $1,202.16, the amount of 3 payments. I explained my situation and they themselves put in a customer complaint claim against their own Dealership. I am hoping/expecting that Nissan of Garden City do as they claimed they would and accept responsibility for these 3 payments. Victor Diaz lied to my face and I sincerely hope Nissan understands how he works his deals. More

Avoid this place at all costs. YES right now the car market is crazy, but it doesn't give these salespeople the right to scam you. They'll pretend that they're agreeing with your t YES right now the car market is crazy, but it doesn't give these salespeople the right to scam you. They'll pretend that they're agreeing with your terms (the amount of money you're willing to pay) and then behind closed doors some finance manager will charge your card for a lot more than you've expected. This place is a smoke and mirrors sh*tshow...they're liars, they're underhanded and ultimately they'll try to give you their idea of a great deal...great for them at least. I can't stress this enough...go as far as your car or your feet will take you!!!!! Just make sure it's miles away from here!! The salesperson and the finance manager were purposely not specific with the final numbers and of course that's to their advantage. Leaving me guessing what's wrapped up in the numbers after the fact. To make matters worse the following day when I asked a manager to point out certain details related to the contract (because the finance manager was out of office) he absolutely refused to explain it. He was dismissive and condescending ...an absolute troll who said nothing, but "it's all in there" and "you got a great deal". If the deal was so great why did he completely avoid explaining what was great about it? Shortly after speaking to this manager, I spoke to another one who was a lot more aggreeable, but relayed the same message "it's all in there". Lesson learned for me... I will never lease or purchase another Nissan from this dealership. More

Isa Garcia (sales), Zephyr Chase (sales), and Ian Goldblaum (finance manager) are liars, thiefs, and con-artists. I got nothing for my fully loaded Acura MDX towards my leased Murano. Was told they h Goldblaum (finance manager) are liars, thiefs, and con-artists. I got nothing for my fully loaded Acura MDX towards my leased Murano. Was told they had to return the Acura back to an Acura dealership because they're not allowed to keep or sell it. They swindled me out of $3000 with a $600 payment for a 2022 Murano. Being a loyal customer meant absolutely nothing. I BOUGHT A 2003 AND 2010 Murano prior to getting the 2020 Acura MDX. Once I found out they lied, I went back for my Acura but was told it was gone. A week later I saw it on their lot and was told I could BUY it back. This dealership is all about getting as much as they can out of you. They double team you to wear you down. I WILL NEVER BUY ANOTHER NISSAN. Their smiles and friendliness is deceptive and manipulating. I'm warning the public not to do business with this dealership and definitely not with Isa, Zephyr, or Ian. More

I went to this dealer on 8/25 and encounter crooked Christian and sneaky Chase. These people should be in jail. I have been a customer since 2012. Never had a problem before. They made me pay first mon Christian and sneaky Chase. These people should be in jail. I have been a customer since 2012. Never had a problem before. They made me pay first month for a vehicle then told me the vehicle is no longer available. That’s after getting my money. I asked for my money back they said they are reimbursing me half and keep half as a security deposit. They promise to call me the next day to come and pick up a new car. I haven’t heard from them since. Finance said they have no record of this transaction. They stole my money. More

I want to give 0 stars to Nissan at Garden city. I went there on August 19/2022 for new car with my trade in car. They got all my info and then salesman come and asked to fill credit application bef I went there on August 19/2022 for new car with my trade in car. They got all my info and then salesman come and asked to fill credit application before any vehicle review and numbers. I refused and said none of any other Nissan dealer will ask you to do that and why do you want my credit to run first. Reply from salesman/ manager oh we are corporate Nissan dealer and you might get better Monthly payment that’s why. From last chnone of any dealer did this to me. I refused to fill credit application before looking at the vehicle and discussing any numbers and left and went to another Nissan dealer . Guess what I got new Vehicle same day and trade in my other car. All numbers were done confirmed before running the credit. Credit ran by Nissan directly Tier 1 approved and got a best deal on my new car. Then I recieved text from garden city manager Christina stating you didn’t purchased vehicle from us and why. The answer is above read it Christine I really want to thank the salesperson and the manager who came and spoke to me at garden city Nissan because of them I went to another Nissan dealer and got the vehicle of my choice and deal. More

Very sneaky dealership, I understand making a profit. But lying about price of the car and adding extra things without asking. Then claiming you did. Service manager got loud with my wife, when we asked But lying about price of the car and adding extra things without asking. Then claiming you did. Service manager got loud with my wife, when we asked questions. But the was best when they with held contract for 5 days, so I couldn’t look it over. Just Wow and horrible. Not willing to work it out😢 More

SCAMMERS ALERT! !!!Worst car service experience I’ve ever had. Very dishonest and most distasteful people I’ve ever come across especially the service manager. Wante !!!Worst car service experience I’ve ever had. Very dishonest and most distasteful people I’ve ever come across especially the service manager. Wanted me to pay $200 for bringing my car in and doing absolutely nothing to fix my transmission problem. Told me to never step foot again in their shop even though I bought the car from there and paid thousands for warranty at this dealer. Poor customer service. Greed over runs this establishment and nothing else. Turns out they didn’t learn a lesson from the settlement that they were included in 2017. Quoted from the attorney general of New York’s settlement announcement listing Garden City Nissan as a party involved: “In addition to the over $1 million in restitution, penalties, and costs”. More

Sneaky dealership. It was pulling teeth getting information. The MSRP sticker was removed from vehicle. We asked several times to see the MSRP but it was never provi It was pulling teeth getting information. The MSRP sticker was removed from vehicle. We asked several times to see the MSRP but it was never provided. When I voiced my dissatisfaction to my salesperson he blamed me and said I should have insisted on seeing the MSRP. Would never go back to this dealership. More

I was lied to so quick to make a sale they forged my signature on 2 forms never told me I couldn’t trade in my 2018 rouge they just took it and my boyfriend got a 2021 Rouge thinking that was the trade signature on 2 forms never told me I couldn’t trade in my 2018 rouge they just took it and my boyfriend got a 2021 Rouge thinking that was the trade reported them to the police department now I’m fighting it in court More

Sneaky dealership. I was told by the Nissan bank that I had to go to the dealership to buy out my lease. Came in with the check to pay for it. They tried to charge me $ I was told by the Nissan bank that I had to go to the dealership to buy out my lease. Came in with the check to pay for it. They tried to charge me $3000 cert. fee. Dude all I want to do is pay off my car. Never again will I ever set foot in there. More