Nielsen Dodge Chrysler Jeep Ram

Tony was fantastic I highly recommend seeing Tony if you are in the market for a new Jeep. He made leasing a new car a painless process and hooked us up with a great dea I highly recommend seeing Tony if you are in the market for a new Jeep. He made leasing a new car a painless process and hooked us up with a great deal/ More

Service department Am very satisfied with the work that they did on my truck I went to get a mopar cover put on my truck didn’t expect it would take 4 hours but it was w Am very satisfied with the work that they did on my truck I went to get a mopar cover put on my truck didn’t expect it would take 4 hours but it was worth waiting excellent job guys thanks for taking care of my truck.....a happy customer More

Great buying experience, Excellent customer service. The Nielsen dealership seems to put its emphasis on the customer service and it is clearly visible in employees' behavior and approach. Our experience The Nielsen dealership seems to put its emphasis on the customer service and it is clearly visible in employees' behavior and approach. Our experience of the first new car purchase was Excellent. Mike is very knowledgeable, helpful, courteous, and a thorough professional. He explained the intricate auto purchasing process clearly and answered the queries we had. He worked with us and met our expectations of the deal. For example, having explained previously that the Costco customer pricing will be applicable only to the vehicles currently in the inventory, he worked with other staff members to offer the Costco customer price for a pre-ordered vehicle, which we eventually did in September 2018 and took delivery in two months later. We consider ourselves as informed customers, did our homework, knew precisely what we wanted, and appreciate that sales personnel understand our approach and treat accordingly. While we were still shopping around, our experience with other dealerships in the area wasn't to our expectations. We at times felt that instead of listening to what we wanted, all sales people were interested in to shove whatever was available in their inventory. That's when we visited the Nielsen dealership, much before we actually made our purchase, and learned that they have the biggest inventory available in the area. One of the sales employees (unfortunately don't remember his name) drove us in the Pacifica Hybrid (the vehicle we were interested in) through the entire inventory to search for the color and options we wanted while explaining the features and driving feel of the car. He was patient and courteous to answer the queries we had. We did not find the color we were looking for in that visit. However, we never felt any pressure or coaxing tricks for making deals and purchase. In fact, while he gave a Costco price quote for an available vehicle in the inventory that we requested for, he also introduced us to a managerial level staff (again don't remember the name). The manager also was very helpful and courteous and thanked us to visit/consider their dealership. The overall experience we had made us decide to come back to the dealership despite the distance between our home and the dealership compared to others. On our second visit to the dealership, we met Mike for the first time and found him very helpful. He explained all the process behind purchasing a vehicle on pre-order, and made us comfortable enough to place a pre-order. We followed through about the updates and he informed us about the manufacturing stages like VIN number and assembly processes. On the day of delivery, we met a personnel in the finance department (I am bad with remembering names) who was very friendly and walked us through the intricacy of finance options and processes. On handing over the keys, Mike included key-rings with all three keys that carried his direct phone number explaining that the relationship does not end here, rather it starts and we are welcome to call him whenever desired. He also brought the vehicle to us and familiarized us with its features, menus, and functionalities etc. All in all, we left the dealership happy and relaxed despite the fact that any big purchase involves a bit of stress. More

Bernadine is amazing! Great experience, everyone was very professional, friendly and helpful. Bernadine was a pleasure to work with and made the buying experience so enjoya Great experience, everyone was very professional, friendly and helpful. Bernadine was a pleasure to work with and made the buying experience so enjoyable. They really focus on providing a great customer experience here and making sure customers are satisfied! More

Best buying experience ever!!!! What a great dealership, and my Sales person Peter G was the best. I made an appointment, and when I arrived Peter G had the car I selected ready for What a great dealership, and my Sales person Peter G was the best. I made an appointment, and when I arrived Peter G had the car I selected ready for me. I love my new Jeep Compass If you need a Jeep, Dodge Chrysler please go see Peter G. He made car buying a breeze. Thanks Peter G More

Exceptional service My experience at the Nielsen dealership was nothing but exceptional. The staff was great, and friendly. Huge shout out to Jonathan and mike they wer My experience at the Nielsen dealership was nothing but exceptional. The staff was great, and friendly. Huge shout out to Jonathan and mike they were superb, they both worked together to get me into the car of my choice which I was happy about. If you are in the market for a car I suggest you got to Nielsen they have excellent customer service and that’s a big factor for me when I’m making big purchases.. More

Professional family oriented establishment First I wanna give a big thank you to my sales person Hayley khalifah....thanks for your help and patience if any one is in the market for a new vehic First I wanna give a big thank you to my sales person Hayley khalifah....thanks for your help and patience if any one is in the market for a new vehicle stop by this dealership you will not regret it Hayley went above and beyond my expectations for me to get the truck I wanted am very happy with my new ram 1500 Laramie thanks again Hayley.... More

Mopar Mike is Awsome Mopar mike did an Awsome job with the transaction on my 18 Durango srt. He truly has a passion and is well knowledged in the vehicles he is selling. T Mopar mike did an Awsome job with the transaction on my 18 Durango srt. He truly has a passion and is well knowledged in the vehicles he is selling. The vehicle was presented well and the transaction was not stressful at all. I WILL BE BACK for another vehicle from mike More

Thank you, Mike! Mike Mersch helped me find a great deal on a lease for a Grand Cherokee. He was knowledgeable, professional and courteous. Overall the dealership has Mike Mersch helped me find a great deal on a lease for a Grand Cherokee. He was knowledgeable, professional and courteous. Overall the dealership has a nice selection of vehicles- highly recommend coming here! More